ARMBRUST CONSTRUCTION INC

Let me start with the positive. The woman who answers the phone is nice and helpful. Rich Armbrust is a nice man who runs a very successful business. The man who arrived to do the work was professional, knowledgeable, and on time. Here's the problem: Selsors. Selsors is the subcontractor hired by Armbrust to work the backhoe. Before work began I was fully informed that our yard would need to be reseeded/sodded and that several landscaping plants would need to be replaced at our cost. Agreed. What I wasn't expecting was: dirt spread across the entirety of our front yard, our huge oak tree dinged up from the backhoe, and a 2-foot deep trench in our front yard, and our two year old sidewalk now has gash in it (see pictures). When the work was finished everything was fairly level. We had a major snow that evening so everything was covered for about a week. Rain and warmer temps melted the snow and revealed the aforementioned ditch running from our house to the street. I spoke to Rich Armbrust about my concerns and he told me my dirt is such that this collapse of the soil is to be expected. He also promised to stop by the next day to take a look at our yard. My husband and I made sure one of us were at the house that entire day. Rich called me at 4:30 p.m. to report that he had stopped by the house. What??? Why didn't he come to door? Well, obviously to avoid dealing with customers who are less than thrilled with the trench running through their yard. During our phone call he explained again about our dirt and basically made me understand the I should be grateful to them for all the trouble they went through to install our sewer lines. He did offer to send a bobcat in a month (trench may get deeper as dirt continues to settle!) to push any remaining dirt (that hasn't already washed away from rain and melting snow) back into said trench. I was underwhelmed with this offer as the dirt that still remains across our yard is spread pretty thin AND I certainly don't want the Selsors guy driving that bobcat. I have since called to ask for that to be done for me and am still waiting for a call back - hence the "F" in responsiveness. I have paid the balance for the work done so I have no leverage in getting any further help from this company. Bottom line: Armbrust is a reputable company and certainly not the cheapest option in town. I expected excellent work. I am disappointed by the sloppy work done by the backhoe operator and the response to my complaint. $200 to cover the cost of top soil and a general "I'm sorry for the sloppy work of my backhoe operator" could have turned this negative review into a positive one.