RUSCO WINDOWS & DOORS
About us
Rusco Windows and Doors, Offers many great features to enhance the beauty of your home. We are DuPage County's preferred local home improvement "One Stop Shop" specialist-providing a wide selection of products and services for quality "energy efficient" windows, doors, vinyl siding, roofing, sunrooms,and more. Rusco Windows and Doors, owned and operated by Tom, Sam and Bob DiFiglio, has been serving the community since 1937. The business has grown over the years and products have changed to keep up with the times. The DiFiglio family's long-standing reputation and commitment to professional, dependable custom (not assembly line) products and services has remained consistent. Rusco invites you to visit their showroom and see full-size product displays first-hand. These displays and knowledgeable Rusco personnel will help you take the guesswork out of your selections and give you a realtistic view of how these products will enhance the beauty and quality of your home.
Business highlights
Services we offer
DOORS, GUTTERS, PATIO DOORS, ROOFING, SCREEN ROOMS & ENCLOSURE, SECURITY SYSTEMS, SIDING, STORM DOORS, WINDOWS
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 5% |
Estimates were early September. Was referred to Tom by my brother. Tom came out and looked at what we wanted done. Received the estimate about a week or so later. Then Andy came out to measure the windows. We waited about 5 weeks for the windows to come in. The called on Saturday and wanted to install on Monday. Installation went great. We had casement windows and awning windows being replaced. They arrived promptly at 8:30 and were done just before 1:00. Clean up was good as well. No issues.
door in our bedroom with a new one. Wally and his colleague arrived on
time, worked very efficiently, cleaned up, finished at the time foreseen,
and the door is fantastic. I would definitely use them again.
Excellent clean up afterwards. Only problem was that I was quoted installation within 4 weeks and it took
4.5 weeks; normally, this would not be a big deal but we had a painter painting the interior of the house
and he had to wait a day to finish. In the end, it all worked out and would definitely use them again, as our
older windows begin to wear out.
the workmanship was fine, we did have two minor problems, one window was supposed to be fitted with frosted glass and wasn't but it was replaced within a week and another window had a cracked section in the glass and that was also resolved quickly. There was no mess left by their work and the crew was always helpful with any questions I might have. Overall, I was pleased with the overall workmanship and scheduling of the jobs.
"A while back we had the chance to meet and discuss the possibility of a professionally installed door for your home. I'm sure you could see the benefits our products offer: no maintenance, beauty, easy cleaning, energy efficient, etc. I'm sure you had a good reason as to why you decided not to go ahead with our proposal at that time. Maybe the timing just wasn't right. We'd like to thank you again for considering Rusco for your home improvement project. Feel free to give us a call at 630-969-6200 if you are still considering your project or if you have any questions."
"Just a quick note to say thanks for your Angie's list post! We appreciate the trust that you have demonstrated in us by offering this referral. You can be assured that we will do everything we can to make all new customers feel the same way about our company that you do."
"Just a quick note to say thank- you for posting your Angie's list referral! We appreciate the trust that you have demonstrated in us by offering this referral. You can be assured that we will do everything we can to make all new customers feel the same way about our company that you do."
"Rusco would like to say thank-you for your positive Angie's list posting. We appreciate the trust that you have demonstrated in us by offering this posting. Since 1937 Rusco has strived to do everything we can to make all our customers feel the same way about our company that you do."
"Rusco appreciates all their loyal customers! We appreciate the trust that you have demonstrated in us by offering this wonderful posting. You can be assured that we will do everything we can to make all new customer feel the same way about our company that you do."
"We appreciate your past business! A family owned and operated business, Rusco has been serving the home improvement needs of customers like you for over 74 years. Our customers are our business. We also want the opportunity to meet the home improvement needs of your neighbors, family and friends... through your referrals. We Thank you for your Angie's list posting.There is no better recommendation than a satisfied Rusco customer."
"Thank- you! We appreciate your business and are happy to see our valued satisfied Rusco customers posting such wonderful referrals. As you know, we are a family owned and operated business, Rusco has been serving the home improvement needs of customers like you for over 74 years. Our customers are our business. We also want the opportunity to meet the home improvement needs of your neighbors, family and friends... through your referrals. There is no better recommendation than a satisfied customer."
3/6/2012 The following update entry stems from an e.mail message. An Angie's List representative asked to confirm that my rating report dated 10/8/2009 pertains to Rusco. It seems that Rusco denied having us as a client. I confirmed our contract with Rusco by providing the Angie's List representative with a copy of the contract and the cancelled checks. Below please find a brief description of our experience with Rusco customer service. Then review the Provider Response and decide for yourself whether this is a company which you trust to do a quality installation or to address your concerns afterwards.
Rusco had installed basement windows at our residence on 09/14/2005. One of their promotional tools is the many years of experience with installing products. On Saturday, March 3, 2007, the Westmont area experienced a heavy rainfall. At approximately 3:30 p.m., my wife called Rusco and spoke with Linda. My wife explained to Linda that one of the windows was leaking water into the basement and asked Linda to have someone come out to look at the problem. Rusco's place of business is less than two(2) miles from our house. Linda stated that she would page the person that had installed the windows. My wife impressed upon Linda the seriousness of the leak but could not elicit a genuine concern from her, only the promise of paging the installer. We did not receive a return call. The water flow created waterfalls at both lower joints of the inside trim of the window. Water was actually streaming to within a few inches of the electrical service box inside the house, and was also cascading onto a table, soaking our cleaning and laundry supplies. The damage caused by this event is not evident because the inside window trim is still intact. You should know, however, that the insulation around the window has been soaked, thereby compromising the insulating value. More insidious, however, is the Health hazard due to mold growth and spore formation around the basement window and penetration to the living spaces of the house. Per telephone conversations with you on 04/05/2006, we told you that a mold remediation specialist gave us instructions to have the trim removed to allow air circulation around the window so it can dry out. You promised to instruct your installer to return and rectify the problem caused by his team's faulty workmanship. We have not received a response from him. Due to these factors I would insist that Rusco replace the window and install it in a manner which will prevent the reoccurrence of these events.
"Thank you for notifying us of your concerns with Rusco Windows & Doors. We at Rusco strive to provide all our customers with the best possible service. We feel it is important to know when we do not meet our standards. We are sorry that you received service that prompted you to post your concerns on Angie's list. We regret any inconvenience or frustration that your experience has caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Please contact Pam Thomas in our Business Development at 630-969-6200 to address any of your open concerns. Thank you again for bringing these matters to our attention."
"WOW how can we say Thank- you! We appreciate your business and are happy to see our valued satisfied Rusco customers posting such wonderful referrals. As you know, we are a family owned and operated business. Rusco has been serving the home improvement needs of customers like you for over 74 years. Our customers are our business! We are successful thanks in part to our past customers and their referrals. We want the opportunity to meet the home improvement needs of your neighbors, family and friends... through your referrals. There is no better recommendation than a satisfied customer."
"Thank you for your honest experience with Rusco Windows & Doors. We at Rusco strive to provide all our customers with the best possible service. We feel it is important to know when we do not meet our standards. We are sorry that you received service that prompted you to post your concerns. We regret any inconvenience or frustration that your experience has caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention."
Licensing
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FAQ
Contact Information
6182 S CASS AVE, Westmont, IL 60559
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