Paul's Heating & Cooling Inc

They only replaced freon and added a die and sealer kit 634.No other parts.Also applied sealer to the shroeder valve, checked system. For this they charged $600.00. OUTRAGEOUS!!!!! I asked for a itemized bill, they said that the bill that they left was self explanatory.It was not. They added freon , a sealer and die kit 634 and checked system. No other parts were added.For this they charged $600.00. OUTRAGEOUS!!!!! didn"t replace any parts other than freon.added sealant and die kit and tested. They charged Didn't replace any parts other than freon.Added sealant and die kit,tested. For this they charged $600.00. OUTRAGEOUS!!!!! I asked for an itemized bill, but they said the bill I have is good enough. they didn't replace any parts, only added freon a sealer and die kit.checked system.I called the company a few days later for an itemized bill to justify a $600.00 service charge and was told my receipt was self explanatory.To me it certainly is not.

They did a fantastic job. My mother has actually used Paul’s for about 20 years, so she basically referred me to them and I’ve used them every since.

I have used them for a while now, for a couple of years at least. The workers are just fine. It’s really just 2 or 3 guys, it’s a small shop. Their demeanor and everything is really good. They could do better at answering their phone on the first time when you call them.

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Very good and very competitive. And they show up and I would recommend them to anyone. Prices are very reasonable

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I had my furnace go out on a cold Saturday. I went with Paul's because they were available and didn't charge extra for coming out on a Saturday. The mechanic came out quickly, was very helpful with questions, and explained everything on site to my satisfaction so I could make a decision to go with the repair of an old furnace. The mechanic did the job quickly, made sure everything was operational, and even gave me some tips on the filter system and how to better keep the furnace clean. Everything on the visit was great and I was fine with the price. A couple of days later I was filing away the invoice for my records and realized I could barely read what the invoice said. I e-mailed Paul's with my invoice number and asked for the invoice to be deciphered for my records of what was done exactly and to please itemize the costs so I could have that for my record as well. It has been 2-3 weeks and I have not received a response. I was very happy with the service but am unhappy that I did not receive a response about my invoice questions.

I called Paul's because I came home and smelled gas in my house. Lee, the technician who came out, told me that the motherboard was bad. The part was well over $1,000 and so it seemed better to get a new furnace especially since there was at a time a government tax credit of $1,500 for high efficiency home improvements. (Writing in 2015, I now doubt that Lee was telling me the truth about my old furnace and was simply trying to sell an expensive repair or a new furnace. It was winter and my furnace could not be used, so I did feel I had time to get other opinions and estimates.) 
Two installers put in the new furnace. Lee was not one of them. It took them 2-3 DAYS to put in the furnace. Within days after the install, I noticed a sulfur-like, acidy and sour smell coming from the pvc exhaust pipes that vent the furnace outside on the side of my house. We called Paul's and asked about this and were told that this was a natural byproduct of the system. Having never had a high efficiency furnace and not being HVAC experts, we took their word for it. (Writing in 2015, we now know from multiple experts that the odor meant that the secondary heat exchanger was bad and that the so-called 96% efficiency furnace that we paid a high premium to have was NOT operating at high efficiency.)
We had Paul's perform annual clean and check service in 2010, 2011, 2012, 2013, and 2014. I will review the clean and check service from 2014 separately. Never in a single service call were we told that the secondary heat exchanger needed replacement. And yet it was in need of replacement from the very beginning.
Over the years we smelled this odor when we were outside on the side of our house or perhaps in the yard. However in Feb of 2015 the smell became much much stronger and was entering the house in windy conditions through the dryer vent and gaps in doors and-or windows. We called Paul's on 2-18-15 and told them about this. Lee (still working for the company) came out. He told us that he did not know what the problem was and needed to call Carrier tech support the next morning. (Writing this three days later, we had another HVAC company out called Aqua and their technician Steve diagnosed the problem within minutes.. He knew that this was a known issue with Carrier HE furnaces and one that had even led to a class action lawsuit.) He took a reading of the CO levels by the furnace and near the exterior exhaust pvc pipes (which Lee never did even though it is a law to check this for public safety. According to Steve, the CO levels outside were "through the roof.")
Here comes the "best" part. When Lee calls the next day, he tells me that the secondary heat exchanger needs to be replaced and that the part is covered by warranty, but the labor will cost up to $1,000. I hit the roof. I could not believe that I spent nearly $6M on a furnace about 5.25 years old and Carrier would not stand behind it! I went on Carrier's facebook page and posted this. Then I decided to call 1800Carrier. I was told by a very helpful senior customer service rep named Jessica (Jess) that the labor WAS covered. The secondary heat exchanger was covered by a 20 year parts and labor warranty. I looked at the brochure that Paul's gave me back in 2009 for my furnace and saw this in writing in the brochure. So, Paul's lied to me to try to get me to spend $1,000 (knowing they could also get money from Carrier) or -- more likely -- buy ANOTHER furnace. (Or they do not know the warranty on products they sell.)
So I call Lee back and tell him what Carrier told me. I hear nothing from him for hours. I call and ask for the owner of Paul's. Apparently Paul is retired. So I am called back by Denise, the manager of Paul's. Get this -- she tells me that what Carrier will pay for the labor to replace this part is not enough money. According to her it was $325. She says they will due it for $670 less the $325. I hit the roof again. I tell them that I had called about this odor within days of the install five years ago and was told it was fine when it wasn't. I told them the warranty labor is covered by Carrier. My wife then posted a BBB complaint and a complaint with the IL Attorney General's office. Paul's is essentially saying "We won't honor the warranty on a furnace we sold you."

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I think the new furnace is loud when it goes on. My husband should have gotten other prices but the last furnace call 2 years ago with Four Seasons cost $1300 for repairs.

We made an appointment for an A/C clean and check, which costs $69.95. It was not a hot day so we did not have the A/C running when the tech arrived. He turned on the A/C and it ran for a few minutes before informing us it was not cooling appropriately. After he examined the A/C unit and said the compressor was burnt out, possibly from a previous power outage. Although we were a bit irritated by the more expensive bill, we agreed to replace the part and add Freon. The tech was a bit chatty but otherwise the service was fine. The A/C unit was been running well so far.

Called and serviceman was prompt, responsive, courteous, and helpful. Apparently the unit wasn't working due a glitch in electrical. The man who was here said he couldn't do anything to the unit unless the electrical was working. So I called an electrician out - which Lee was helpful with as well - only to find that there was nothing wrong at all.

Ok cool. Called Lee back a few days later (we were away at a family wedding and it was a cool weekend so no rush) to come and perform what the coupon said - which was a tune up that at least should have included the following:
Pressures are tested and leaks are diagnosed
Refrigerant level is adjusted if needed, and related refrigerant leak issues are addressed
Loose fittings are tightened
Bearings and other appropriate parts are lubricated
Coils and condensate pans are inspected and cleaned
Ducts are inspected
Thermostat is tested
Upon performing the service, the provider mentioned there was no freon in the unit. We just bought our home and it had sat empty for almost 2 years - so that's understandable I think - I'm not an HVAC repair person so I wouldn't know.
Then he just stopped. He couldn't do any other work apparently without the freon and certainly wasn't going to continue the other work associated with a tune-up - inspecting coils, cleaning, etc. Said he couldn't test for a leak because that would cost more money and wasn't going to supply a pound of freon anyways because...and I quote verbatim and quot;the EPA is on my a.and quot;
I paid $69.95 for someone to come to my house and spray the leaves out of the bottom of the unit with my garden hose.


Update: Provider sent someone back out to further inspect the unit. Everything was explained to me in detail and I now have a better understanding of what is involved with a tune up and the issues surrounding a central air unit. Slow leak vs. fast leak, etc. Having this explained and explored is more helpful and made it worth the $70. It took no more than 10 minutes for the serviceman to try and put some freon in and see if it would even hold. I am satisfied now knowing my options and am grateful to Tom the manager for being so kind to work with me. I have revised my ratings accordingly.

Okay

Company was very helpful with defining correct humidifier pad replacements. Calls were promptly returned, materials were in stock and at a reasonable price.

We have been using them for years. There is a gentleman that has worked there for 18 years. They are all good, but if we ask for him he will come right out. He is very good. He puts on his slippers before he walks through the house. He makes the company look very well. He is on time. They are reasonably priced. They pretty much can come out the same day. They are very professional. They bring in a vacuum with them if they do any work on the furnace. They vacuum up around the area. They are someone you would want to have in your house

Paul's Heating and Cooling in Westchester is a reliable service. I highly recommend them for your heating and cooling needs. In early January, I came home from work to a house that was colder than a meat locker. We poked around the furnace for a few minutes to see if we could find anything obvious and we couldn't. Low and behold, there was a Paul's Heating and Cooling sticker with the phone number right on the furnace. It was 7 p.m. when we called. We left a message with the answering service and within minutes we had a call back. Greg was the technician that came out. It was about 9 p.m. by the time he arrived since he was already working on a customer at the the time we called. He was friendly, courteous and professional. He addressed my husband and I in an appropriate manner and respected our home. He was honest and explained things to us. There were a few things that needed to be addressed but we went with just the minimum to get the heat going for the night. Our intention was to follow up and set up an appointment for him to come back and replace the thermostat. As it turns out, the thermostat went out two weeks later on a Saturday morning. We were able to get Greg again and this time he came with a second technician. Again, they were honest, explained things, courteous and professional. The cost for the first time was $104 and the second time $175. All together $279 and that was with after hours and weekend on-call service. Greg was very detailed and explained to us the importance of having a spring and fall tune-up on our furnace and A/C to avoid situations like the ones we had. We are definitely going to schedule a spring tune up for our A/C and a fall service for the furnace from now on.

Experience was good. The answering service the company uses is a little annoying. It's difficult to get a hold of a person in the office. They called to confirm my husband was home and when he called back he got the answering service and continued a game of phone tag. The work done was good though so the answering service shouldn't prevent anyone from using the company.

Pete was very punctual. While he was working, he told me what he was doing. I asked questions and he answered all of them. When I told him what the repairman had told me last year, he checked those problems especially and told me that his repairman was wrong. He added that the man no longer worked for him.

He is very good. I get a very good quality of service. If something goes wrong I can call him and he calls me back. They call me twice a year and let me know that it's time to come out and check the air conditioning unit. Then when it's time for the heat they call and come and check to make sure everything is working right. I have recommended him to people and they have used him. They are very punctual. They call me to let me know when they will be here.

Pete, the repair man, arrived as scheduled and had no problems repairing the humidifier. He also did an excellent and thorough job in cleaning the various components of the furnace, including the electronic air filter. I was extremely satisfied with the work performed and would recommend their service.