Robinson Heating and Cooling

on 01/05/2021 Jorge came out for a boiler service call and to check the radiant heat. He ran around the house with my husband looking for radiant heat areas (note they do have infrared red detectors now). stated he informed my husband this would cost him. He lied, my husband is not senile and if Jorge would have told him this would cost him 100 dollars an hour my husband would have sent him packing after the first hour, maybe let him go a second hour, but we were charged 390.00 and no boiler was serviced. I will be calling the states attorney on this. He stated we would need 5 new pumps for the radiant heat going to the boiler and additional work of cleaning and servicing the boiler, which mind you after 3 hours was not done. How much does an average service call cost? He told my husband pumps would be around 90-125.00 bucks. mind you he never gave a written estimate for any of this. He only presented balances after the work was done. He gave a verbal report of charges. on 01/08/2021 he came out did the boiler and brought along Delano who was new to Robinson and to service the furnace. Jorge put the new pumps on and the thermostat, stated he would put the readings at 62 which should be efficient. note: one zone 5 was already effective, but my husband decided to change out anyway, just because all the other ones were new. The charge for the 5 pumps were 1,186.90 he gave us a little credit 1079.00. way more than what he quoted my husband. He charged 774.00 for labor now mind you he charged 390.00 to run around the house. He also placed on the invoice that the boiler still needed to be clean. What you mean to tell me after placing pumps you put them in knowing that the boiler needed cleaning in servicing. This is poor business practices and unacceptable. Now back to the furnace We were changed 99.00 for the cleaning, reasonable. However, they stated we had a carrier 2018 the guy stated it was ok just needed cleaning. He also notices high end Infinity air purifiers not working and they would cost about 1200 a piece and if we did not purchase before Feb 01, 2021, they would be more than that. I asked him over the phone for an alternative he told me we could use 16X25X4 which cost about 30.00 apiece or less. I told him we could put them in ourselves., if he shows us how, but my husband already knew how to place them. I came home around lunch time Delano came in with 2 filters the same filters I asked him to show us how to put in, I asked him the how much were the filters because I was not going to pay 30.00 dollars, he told me no they were not but he did not know how much they were, but he did not think they would be more than 30.00 if that much. He ended up charging us a186.00. I spoke with Jorge who called back after my compliant. Stating my husband was aware of the price. He also stated that he still had to service the boiler and that would be an extra charge. We did not let him come out. Please be aware prior to any service by this company ensure they give you a write up. And if there is any changes, they inform you in writing. It was not right Jorge that you did not disclose and Robinson you charged 186 for 19.00 filters. Libertyville residents

Corey from Robinson Heating & Cooling, Inc. was not only courteous but efficient and knowledgeable. The price was very reasonable and the amount of the initial inspection was deducted from the furnace repair. This is their busy season and I was fortunate to be able to schedule in a service call around my work hours. I would recommend this company and Corey very highly! As I type this review I am sitting in a warm living room and it’s very cozy...perfect timing before the real cold begins. I will definitely be using this company in the future.

Bill responded to my call right awsy. He came and explained everything in great detail. Jeff was the installer. Both of them were great. Jeff was so quiet and polite. He worked non stop. I never knew he was in the house. I can tell the difference in the temperature throughout the entire house. The process was quick.

Price was competitive and reasonable. Staff was courteous, responsive and professional. Work was very well done. A clean installation of a fairly complex system with excellent appearance and neatness. System was completely tested and works as expected

Extremely well. Bill, Jeff and Eric could not have been more professional, kind, patient, reliable, experienced, not to mention, respectful of the inside and outside of my home. Jeff even took the rather large pile of over-grown hedge trimmings home and added them to his burn pile! Now, that's service! My husband and I could not have been more pleased!

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They do maintenance on the furnace and air conditioner.

I am very pleased with Robinson Heating & Cooling and with the person who recommended the company to me. I received proposals from four HVAC service providers after my then-current, now former provider disappointed me. Each of the four came highly recommended by friends who used them but Robinson was hands-down the best of the bunch. Bill's assessment of my situation was spot-on and his recommendation for new furnace and AC was based upon my home's needs and not simply replacing the improperly-sized system which was there. The technicians, Jeff and Eric, who did the installation were equally professional and impressive in their expertise and commitment to getting every aspect of the installation right. I sincerely appreciate their effort and am confident my system will operate correctly because of their work. Thank you Robinson, and especially Bill, Jeff and Eric.

Furnace was fixed, however the technician was very unprofessional blaming a contractor that we had at the time redoing our bathroom for screwing up the pipes, that were connected to our furnace. He also asked why we had not called the company who installed this 4 yr old furnace, I said we had, but owner could not come due to being very sick. He also was very disgruntled because the job took longer and it was early Friday evening. I called our contractor who immediately came over to find out what was wrong and he out of the kindness of his heart and professionalism helped the young heating & air technician. Robinsons technician's behavior was more polite after the contractor arrived. I called Robinson's the following Monday and spoke with management about explained what had taken place. The apologized and said they would speak with the technician. The called me later to let me know they had and that was pretty much the end of conversation. Never again. Our cost was just over $800 and a very unpleasant 5 hours we had to spend with this man.

Excellent company and crew, they were quick, friendly, helpful and answered all my questions about the new furnace and even changed the direction of the venting at my request. Work was done well and area was cleaned up afterwards. Office staff very helpful as well

They have been very straight forward with us. They provide prompt service.

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Wes came out to my new home and serviced our AC units. He and his company did an amazing job! Earlier in the week I had my AC units serviced by another major Chicagoland competitor and it was a horrific experience to say the least. In a nutshell, they didn't bother to service my unit and instead took my money and just told me to replace my unit just cause.

Wes took the time to explain everything to me and he also got the job done completely and quickly. Wes has turned me into a lifelong customer.

I would not hesitate to hire Robinson for your heating and cooling needs! What a great company!

Very punctual.  The technician always arrived before I could make it home from work ~15min drive.  My old furnace did have multiple issues.  Some parts replaced that didn't need to be but no charge.  Very fair price considering the time logged on troubleshooting.  The only part that worried me was they took my debit card# and charged like 3 weeks later.  Sort of an insecure way to handle money. 

While they didn't quickly resolve the issue (return visit on 2nd day) they did ultimately fix the heat.  And every charge was discussed before work performed and in the end the final bill was very reasonable.

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I got three or four other quotes, and Robinson was slightly more expensive than the cheapest one but they were on Angie's List so I went with them. Later, they put in a second furnace for me upstairs when it went out.

They always give excellent service. I am always extremely satisfied with him getting back to me. He is always very punctual, polite and knowledgeable. He is timely.

The Service Tech arrived as scheduled. He checked out the problem and determined the circuit board has burned out. He checked with the mfg, which happened to be located in the area, and found out they had a replacement for my unit. He quoted me a price and went to pick it up, He was back in a very short time, installed it and issued my invoice. Even gave me a senior discount. Very good service. Dave was my Service Technician

Overall pretty bad.
It started out great they responded and came out to replace the furnace as ours went out entirely and needed to be replaced. there was a terrible storm and they were the only ones who I could actually get on the phone.

The job was not straight forward.... to there credit they had to put the new furnace into the crawlspace and hang it from the floor joists not easy but also not uncommon.

Instilation went well until it came time for price we obviously did not expect the existing furnace to go out and were not prepared for the cost. So when the owner came out and tried to up sell me on adding a new Central air Unit, I declined. Saying I wish I could but I just don't have the money now but I will in the future maybe a year or so, can you lay the ground work now so it is ready to go.

Then the conversation turned cold and kirt, the owner stated well if I do it now I will charge you $2000 less for the AC if I do it later it will be more expensive. I said I understand and thank you for your concern but I just can't swing the added cost right now. But please install the furnace so that adding Central Air in the future will be easy concidering the tight space that we have for the new furnace.

All of these conversations took place after they had begun the work, and I had no choice as the weather was very cold. So against my better judgment I let them continue the work. Because I needed the furnace with a new born baby in the house and didn't want to risk not finding another company in a timely mannor.

They finished and the unit worked and still works fine. However I did get a Central Air unit this Summer and because of the attitude I was given by Robinson's owner I didn't feel comfortable calling them to install it.

The company who I did call to install the A/C unit enlightened me to some of the things that Robinson did for me. They Jammed the furnace into a very tight space, even thought I asked them make the installation of a A/C Unit possible and accessable.

I was informed by the new tech that they (Robinson) made it next too impossible to install a A/C unit, to quote the tech....and quot;It's like they did everything they could to make it impossible to add a A/C unit...they went out of there way to make it harder. I am surprised Robinson is usually a good companyand quot;.

It cost me an extra $1000 to get the Furnace moved to make room for the A/C unit. (even with that it was still the same price I would have paided with robinson 2yrs ago)

I feel like the techs at Robinson were fine, but I feel like the Owner was un happy with me because I didn't want to do the Furnace and the A/C at the same time. BECAUSE I COULDNand quot;T AFFORD IT. So when he saw the $$$ disappear in spite he then went down and told the techs to just install it and hurry up and get the job done. Instead of installing it in preperation for the A/C unit.

I would like to think they didn't do this to me out of spite and just did poor work, I do like to give folks the benift of the doubt... however in this case either way spite or poor workmanship, cost me money and put a very bad taste in my mouth. I think they were taking advantage of me and saw nothing but $$ signs.

They may be a fine company and the owner may not have liked me I don't know what the motives were...either way I will not hire them again.

If you're interested in a Heating and Cooling Contractor with incompetent service people, that will replace the most expensive parts first, and then will turn you over to a collection agency without sending a bill, go ahead and hire this thug.

Robinson Heating and Cooling sent one of their technicians, Sean, promptly to troubleshoot our furnace. I stayed with him the entire time he was in the house. He determined the problem to be a faulty gas valve.

I told him that didn't seem to be the likely problem. He assured me that he'd spoken to the owner and that the gas valve was the problem. He said that he'd replace the gas valve and if it wasn't the problem, we wouldn't have to pay for the part. This was the only reason I authorized the replacement of this $400+ part.

We waited two days for the gas valve to arrive and I check amazon.com to see if the $400+ price was reasonable. In fact, amazon.com has the exact same part for $75. When the part arrived, I let Sean know about the price difference and he had us speak to the service manager, John. The service manager offered 10% off the price of the part. Since we still had no heat, we agreed to the discount and let Sean install the gas valve.

The gas valve solved the problem for two days and we paid the ~$800 invoice with a check. When the furnace broke two days later we called Robinson back and Sean was re-assigned to the case. At this point we stopped payment on the ~$800 check in expectation that we wouldn't pay for the gas valve, since it didn't solve the problem.

The next part that Sean wanted to replace was the circuit board controller. Again he promised that if the part didn't solve the problem, we wouldn't pay for it. If you're following the story, you probably realize that Sean is replacing the most expensive parts first.

After another week with no heat, the circuit board controller arrives. Another circuit board had arrived earlier, but Sean called and said it was the wrong part. When Sean arrived with the correct part, it didn't solve the problem either. I only let Sean continue because he continued to advise me that I wouldn't pay for parts that hadn't solved the problem.

Finally after being stumped by replacing nearly every part in the furnace, Sean cleaned out the A/C coil catch basin. As soon as he put the clean catch basin back on the furnace, it started working perfectly.

At this point we told Sean we'd wait for a call from Robinson to settle the bill. That was late April. We never heard anything from them and assumed they were so embarrassed by their incompetence, that they'd decided not to bill us.

Two weeks ago we got a letter from a collection agency looking for a balance of $1012.44. We never received any invoice for that amount, or any call from Robinson to let us know that they were expecting payment.

I called Robinson and was told by the Maria at the office that I should talk to the owner; she gave me his cellular number. When he answered my call, he told me that he spends most of his time in the field and can't help me with billing problems and told me to talk to Maria. I let him know that I'd already spoken to Maria and she gave me his number. He took my phone number and said he'd call me back the following week. We never heard from him again.

We sent a certified letter to the collection agency asking for an invoice. A week later, with no call from the owner, we received a letter back from the collection agency with a copied invoice for $778.80. No explanation of the balance of $1012.44, no 10% discount, no not charging for parts that didn't fix the problem, and no call back from the owner.

As I said, if you're interested in a Heating and Cooling Contractor with incompetent service people who will just throw expensive parts at the problem in hopes of fixing it and then turn you over to a collection agency without sending a bill, go ahead and hire this clown. He's a crook and I hope he needs the money more than me. We finally paid the bill, because life's too short.

A tech came to look at my old furnace, which had another in a series of problems over the last several years, and gave estimate on repair. He did not push me into purchasing a new furnace. However, given the problems I had to date and the fact that I was never pleased with the furnace performance over the years, I asked about a recommendation for a new furnace. I decided to go with the top-of-the-line Trane. After that, Bill Robinson (the owner) came by to look at the job and write it up. The price seemed fair (although I did not do a thorough comparison check online as I would normally do) because time was of the essence. I needed to have the job done within the next few days to qualify for the energy tax credit. Bill made it happen. The installers who came were professional and very courteous--not to mention that they made sure everything was cleaned up to a 't' at the end. I gave a 'B' for the price as I've seen 'high efficiency' furnaces advertised at much lower prices. However, in fairness, I did not research to see what the exact model and make I got would go for. After the fact, I don't want to know, but am trusting Bill was fair and, again, I was pleased with the service and installationl

The work was performed in accordance with the estimate and done in a professional manner. This contractor exceeded my expectations.