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Rainbow International Restoration and Cleaning

4.8(
49
)
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,

About us

Family owned & operated since 1982. Additional email - [email protected].

Business highlights

Emergency services offered
43 years of experience

Services we offer

Content inventory & packout - storage, carpet, carpet re-stretching and repair., crawlspace mold, delivery, drapery and hard surface cleaning, drying, fire restoration, grooming, grout, mold remediation, pre-vacuuming, protective oversprays, spot, stain & odor removal, tile, upholstery & water mitigation

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.849 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
14%
3
2%
2
0%
1
0%
Write a review
Showing 1-25 of 49 reviews
Rita H.
Jun 2020
5.0
Yes, I recommend this pro
$1,550
Excellent service. Arrived very quickly after I called for help. Very careful about protecting floors and walls. Thorough clean-up and removal of contaminated drywall, insulation, and trim. Provided a detailed invoice that I was able to hand over to insurance without having to add any other information.
Marika C.
Aug 2015
5.0
Yes, I recommend this pro
$350
Have used this company before....courteous, professional and prompt.  From initial call to scheduling, receiving a reminder call day before service, another call prior to arrival; getting the job done with a smile and the carpeting looks great.  No harsh chemical smell either. 
Would definitely recommend and will use again. 
Marika C.
Apr 2015
5.0
Yes, I recommend this pro
$300
Prompt, professional and courteous.  Job well done.
Response from Rainbow International Restoration and Cleaning

"On behalf of the entire Rainbow team, thank you for allowing us to serve you and for taking the time to share your feedback. - Judy"

Inge L.
Oct 2014
5.0
Yes, I recommend this pro
$650
I had a sewer back-up in my basement that saturated an area of my carpet.  I took it upon myself to rip up some of the affected carpeting and hack away at the underpad with a utility knife; chlorox the area and spray the floor with lysol.  Thinking the whole basement was going to need new carpet, I neglected to face the issue until someone recommended James.  He came over on a Sunday morning to assess the basement and made recommendations.  I received a quote first thing the next work day and today his crew were able to not only replace the underpaid, but repair my carpet, sanitize the affected area, and clean the carpet in my whole basement.  Thank you from the bottom of my heart for doing an amazing job!!! Your whole team has been a pleasure to deal with and has made a horrible situation completely manageable.
Response from Rainbow International Restoration and Cleaning

"Thank you for taking the time to rate us! We measure our success by positive feedback from customers like you and we really appreciate your kind words. I will share your feedback with our team and they will be delighted that you were pleased with the job they did for you. Thanks again, Judy"

Roberta M.
Jun 2014
4.0
$200
They seemed to be a well-organized company but the last time they were here, they didn't do a very good job and they had to come back. They didn't charge me when they came back. They missed some areas on the carpet so they had to come back and redo it. They also gave me a hard time moving the bed and cleaning under the bed. I wanted the carpet to be shampooed and they didn't seem to want to do that but they eventually agreed to do it.
Pamela N.
Jul 2013
5.0
Yes, I recommend this pro
$460
Very polite.  Picked up and returned promptly.
Response from Rainbow International Restoration and Cleaning

"Thank you for taking the time to rate us! The best measure of success is positive feedback from customers like you and we really appreciate your kind words. Hope to hear from you again if we can be of assistance in the future. Thanks again, Judy"

Chitra N.
Jul 2013
1.0
unknown
Response from Rainbow International Restoration and Cleaning

"I’m so sorry that we were unable to assist you when you needed us. When you called us in the afternoon on June 26th, we had already received 29 other calls from homeowners who had standing water in their homes due to the severe storms that swept through our area. In emergency disaster situations, we try to help as many people as possible, and unfortunately all of our technicians were out assisting these customers. We called you in the days following the storms, but were unable to reach you. I am glad you were able to find another restoration company that was able to help you. I also hope that by now you have received your refund from Angie’s list. I’m truly sorry for the inconvenience we caused you. Judy"

Peter K.
Dec 2012
5.0
Yes, I recommend this pro
unknown
Response from Rainbow International Restoration and Cleaning

"Hi Member, Thank you for providing your feedback. I hope you were pleased with the way your area rug looked after we cleaned it earlier this month. I also want to thank you for using our services the last few years. We really appreciate your business. Warm Regards, Judy"

Mustafa B.
Dec 2012
5.0
Yes, I recommend this pro
$8,000
Excellent service. Was at the home within a few hours and had initial setup complete that evening. Back next day with more thorough drying process. Dealt with insurance company without any issues. Would highly recommend their services if you're in the unfortunate need to require them.
Response from Rainbow International Restoration and Cleaning

"Dear Member, Thank you for taking the time to provide feedback on your experiences with us. I'm very pleased that you were satisfied with our services. I will share your wonderful feedback with the technicians that performed the work at your home. Happy Holidays, Judy"

Judith O.
Dec 2012
5.0
Yes, I recommend this pro
Overall, the experience has been excellent. They’ve always done a very good job! They’ve provided good service and good quality.
Response from Rainbow International Restoration and Cleaning

"Hi Member, You first used our services on December 18, 2002. I'm so pleased that you've been happy with our services and thank you for being such a loyal customer."

William W.
Dec 2012
5.0
Yes, I recommend this pro
They were fine to work with overall.  We didn’t have any problems.
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your feedback. I'm glad you were pleased with the services we provided and I'm grateful that you chose us. Regards, Judy"

Patrick K.
Dec 2012
4.0
Yes, I recommend this pro
The technicians showed up and did everything, but it just seemed awfully pricey to me. I don’t have anything to compare the price to, though. The work they did was fine. When I called them about a few items on the bill that they charged me for but never did they were responsive and I had no problems with them fixing the problem.
Response from Rainbow International Restoration and Cleaning

"Dear Member, Thank you for the feedback. I'm glad you were pleased with the work our technicians provided. Our goal is to always provide the highest level of professionalism, integrity, honesty and fairness to every customer who calls on us. Feedback like yours helps us to improve our processes and serve our customers even better. Happy Holidays! Judy"

ELIZABETH J.
Dec 2012
4.0
Yes, I recommend this pro
The service was fine overall. I do have quite a bit of pet stains which they weren’t able to get out, but otherwise, the technicians showed up on time and did a good job!
Response from Rainbow International Restoration and Cleaning

"Hi Member, Thank you for the feedback. I really appreciate you taking the time to share your experience with our company and our service. You're right, pet stains can sometimes be very difficult to remove. We have many products in our cleaning arsinal, but sometimes as hard as we try, those stubborn pet stains just will not come out."

Stephanie M.
Apr 2012
1.0
w
Response from Rainbow International Restoration and Cleaning

"I’m so sorry that we needed to reschedule your estimate for carpet cleaning. After we confirmed your appointment on the 17th we began receiving emergency calls from customers who had standing water in their homes due to the severe weather that swept through the area. These calls continued through the night and by Wednesday the 18th we realized that we needed to re-prioritize our non-emergency appointments so we could assist these customers. I can assure you that we rarely ask a customer to change their appointment, and when we do it’s only because we’re experiencing a very high volume of calls for emergency disaster services. I hope by now you’ve received my formal apology in your mail and I hope that you’ll allow us to reschedule your appointment to give you a free carpet cleaning estimate and also $20.00 off any cleaning. I know your time is valuable and I’m truly sorry for the inconvenience we caused."

Peggy I.
Nov 2011
5.0
Yes, I recommend this pro
$593
Very well.  
Rainbow made a date with me, came when they said, spent 2 plus hours cleaning, putting some furniture on blocks and kept
me informed all during the process.
Scott W.
Nov 2011
5.0
Yes, I recommend this pro
$1,500
In both instances Rainbow was able to provide their service within a few hours of calling them.  The people who came to do both jobs were very professional and efficient.  They explained everything they were doing as they did it, and fully answered any questions that I had.  The fans and humidifiers that they put in place totally dried out the wet areas within two or three days, and allowed us to make other follow on repairs within a month or so without any additional problems.  Once the two areas were dried out Rainbow came quickly to remove their fans and dehumidifiers and provided all of the necessary paperwork needed to complete my insurance claims.  I was entirely satisfied with Rainbow's work.  I did think the overall charges were high when the bill was received, but this was the first time I had ever used this type of service so a personal comparison was difficult.  However, the insurance company did not have any reservations about my claims.  Hopefully, I will rarely have to use this sort of service in the future, but if it becomes necessary, I would not hesitate to call Rainbow again.
Debra P.
Oct 2011
5.0
Yes, I recommend this pro
$600
DO:  ask for an estimate in advance
DO:  check to see what guarantee they are offering for your particular request, if any
DON'T:  be surprised that they are a little more:  they are worth it!
DON'T:  be surprised if they come on time, are courteous, and leave your place looking very clean
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! I will share your kind words with the technician who provided your service. Superior customer service is our goal and your feedback is critical to our continued success. Thank you again, Heather Neal, Office Manager"

Rob S.
Oct 2011
5.0
Yes, I recommend this pro
$265
Our basement has flooded twice in the last two years due to water overflow from rains.  Rainbow came out free of charge multiple times to inspect the space for damage.  After the 8" rain this past summer we scheduled some carpet cleaning. When they came out, they tested the walls for moisture before cleaning the carpets and stated that we were better off waiting.  Once the basement  dried out, they came out tested the walls again and cleaned the carpets.

 They were more expensive than some competitors, but provided EXCELLENT service.  They arrived on site and advised against cleaning the carpets without knowing that we would bring them back in when it made sense to clean the carpets.  THEY DEFINITELY TREATED THE CUSTOMER RIGHT!.  I have already recommended them to someone else.
Response from Rainbow International Restoration and Cleaning

"It's been a rainy year for sure. Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

Robert B.
Jul 2011
5.0
Yes, I recommend this pro
$6,800
Chicago area experienced record rains and resulting floods and even so Rainbow was able to come out the day I called. The team lead by James and Carl was extremely professional. I was distraught and they took care of everything. They were caring and easy to work with. They knew exactly what to do and patiently answered all my questions. Their quick response saved my basement. We would definitely use them again and have already referred them to friends. Thank you Rainbow.
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

Janice B.
Jun 2011
5.0
Yes, I recommend this pro
To continue from the above, Rainbow was fantastic to work with. He really went the extra mile for us. I couldn't believe it when he didn't charge me for his evaluation!  No further work was required by them. He was so helpful and nice! It was actually from him that I learned about Angie's List. So the experience was a good one all around.
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

Karen S.
Mar 2011
5.0
Yes, I recommend this pro
$1,300
Good but expensive
Mary E.
Feb 2011
5.0
Yes, I recommend this pro
$800
They were friendly and very careful. They did a really good job. We were happy with their work.
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

MAURA H.
Jan 2011
5.0
Yes, I recommend this pro
$330
They did a great job! They were very polite and accommodating.
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

Harvey K.
Jan 2011
5.0
Yes, I recommend this pro
$2,144
See above
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

JAMIE W.
Jan 2011
5.0
Yes, I recommend this pro
They are quick responders and easy to work with during a time of crisis. They were very nice and they kept cost in mind when discussing the options.
Response from Rainbow International Restoration and Cleaning

"Thank you so much for taking the time to rate us! We really appreciate your kind words. Our success tomorrow truly depends upon your satisfaction today. Hope to hear from you whenever we can be of assistance in the future. Thank you again, Heather Neal, Office Manager"

Showing 1-25 of 49

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Rainbow International Restoration and Cleaning is currently rated 4.8 overall out of 5.
Rainbow International Restoration and Cleaning accepts the following forms of payment: CreditCard
No, Rainbow International Restoration and Cleaning does not offer free project estimates.
No, Rainbow International Restoration and Cleaning does not offer eco-friendly accreditations.
No, Rainbow International Restoration and Cleaning does not offer a senior discount.
Yes, Rainbow International Restoration and Cleaning offers emergency services.
No, Rainbow International Restoration and Cleaning does not offer warranties.

Contact Information

813 Belvidere Rd, Waukegan, IL 60085

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