Rainbow International Restoration and Cleaning

Excellent service. Arrived very quickly after I called for help. Very careful about protecting floors and walls. Thorough clean-up and removal of contaminated drywall, insulation, and trim. Provided a detailed invoice that I was able to hand over to insurance without having to add any other information.

Have used this company before....courteous, professional and prompt. From initial call to scheduling, receiving a reminder call day before service, another call prior to arrival; getting the job done with a smile and the carpeting looks great. No harsh chemical smell either. Would definitely recommend and will use again.

Prompt, professional and courteous. Job well done.

I had a sewer back-up in my basement that saturated an area of my carpet. I took it upon myself to rip up some of the affected carpeting and hack away at the underpad with a utility knife; chlorox the area and spray the floor with lysol. Thinking the whole basement was going to need new carpet, I neglected to face the issue until someone recommended James. He came over on a Sunday morning to assess the basement and made recommendations. I received a quote first thing the next work day and today his crew were able to not only replace the underpaid, but repair my carpet, sanitize the affected area, and clean the carpet in my whole basement. Thank you from the bottom of my heart for doing an amazing job!!! Your whole team has been a pleasure to deal with and has made a horrible situation completely manageable.

They seemed to be a well-organized company but the last time they were here, they didn't do a very good job and they had to come back. They didn't charge me when they came back. They missed some areas on the carpet so they had to come back and redo it. They also gave me a hard time moving the bed and cleaning under the bed. I wanted the carpet to be shampooed and they didn't seem to want to do that but they eventually agreed to do it.

Very polite. Picked up and returned promptly.

Excellent service. Was at the home within a few hours and had initial setup complete that evening. Back next day with more thorough drying process. Dealt with insurance company without any issues. Would highly recommend their services if you're in the unfortunate need to require them.

Overall, the experience has been excellent. They’ve always done a very good job! They’ve provided good service and good quality.

They were fine to work with overall. We didn’t have any problems.

The technicians showed up and did everything, but it just seemed awfully pricey to me. I don’t have anything to compare the price to, though. The work they did was fine. When I called them about a few items on the bill that they charged me for but never did they were responsive and I had no problems with them fixing the problem.

The service was fine overall. I do have quite a bit of pet stains which they weren’t able to get out, but otherwise, the technicians showed up on time and did a good job!

Very well. Rainbow made a date with me, came when they said, spent 2 plus hours cleaning, putting some furniture on blocks and kept me informed all during the process.

In both instances Rainbow was able to provide their service within a few hours of calling them. The people who came to do both jobs were very professional and efficient. They explained everything they were doing as they did it, and fully answered any questions that I had. The fans and humidifiers that they put in place totally dried out the wet areas within two or three days, and allowed us to make other follow on repairs within a month or so without any additional problems. Once the two areas were dried out Rainbow came quickly to remove their fans and dehumidifiers and provided all of the necessary paperwork needed to complete my insurance claims. I was entirely satisfied with Rainbow's work. I did think the overall charges were high when the bill was received, but this was the first time I had ever used this type of service so a personal comparison was difficult. However, the insurance company did not have any reservations about my claims. Hopefully, I will rarely have to use this sort of service in the future, but if it becomes necessary, I would not hesitate to call Rainbow again.

DO: ask for an estimate in advance DO: check to see what guarantee they are offering for your particular request, if any DON'T: be surprised that they are a little more: they are worth it! DON'T: be surprised if they come on time, are courteous, and leave your place looking very clean

Our basement has flooded twice in the last two years due to water overflow from rains. Rainbow came out free of charge multiple times to inspect the space for damage. After the 8" rain this past summer we scheduled some carpet cleaning. When they came out, they tested the walls for moisture before cleaning the carpets and stated that we were better off waiting. Once the basement dried out, they came out tested the walls again and cleaned the carpets. They were more expensive than some competitors, but provided EXCELLENT service. They arrived on site and advised against cleaning the carpets without knowing that we would bring them back in when it made sense to clean the carpets. THEY DEFINITELY TREATED THE CUSTOMER RIGHT!. I have already recommended them to someone else.

Chicago area experienced record rains and resulting floods and even so Rainbow was able to come out the day I called. The team lead by James and Carl was extremely professional. I was distraught and they took care of everything. They were caring and easy to work with. They knew exactly what to do and patiently answered all my questions. Their quick response saved my basement. We would definitely use them again and have already referred them to friends. Thank you Rainbow.

To continue from the above, Rainbow was fantastic to work with. He really went the extra mile for us. I couldn't believe it when he didn't charge me for his evaluation! No further work was required by them. He was so helpful and nice! It was actually from him that I learned about Angie's List. So the experience was a good one all around.

They were friendly and very careful. They did a really good job. We were happy with their work.

They did a great job! They were very polite and accommodating.

They were thorough, timely and they accomplished the goal of the project.

They were an outstanding and they have outstanding personnel.

They are quick responders and easy to work with during a time of crisis. They were very nice and they kept cost in mind when discussing the options.

They did an excellent job and I would highly recommend them.

They are very professional and courteous.

They were very professional and they responded quickly.