Olson Comfort Services Inc Heating & Cooling

"Thanks you so much noticing and for the kind words. All of our technicians are trained in-house to do things the right way, plus their technical training. We are continually told by our new and present customers that we are one of the most thorough companies they have ever seen. It does not come easy; continual practice, seminars, check lists, team meetings, and documentation of work completed or what may be needed in the future is ongoing every day. We strive for perfect communication within our company to make repairs, installations and replacements, or even tune-ups go as smooth and stress free as possible for our customers and ourselves. Everyone at Olson Comfort is held accountable so that we all win together, customers and employees. We are a true family owned and operated company, and we know our lives depend on the quality of our work, so we strive for the best."

"We love our customers and appreciate their trust and confidence in us. As heating problems can be an anxious time, we do our best to respond as quickly as we can. "Peace of Mind Since 1979" is our company motto; that is what we do our best to bring to our customers."

"Thank you so much for your kind words. We always do our best and are proud of our work. It is great to work for people who appreciate us; makes it fun for us. Thanks again."

"Thanks you so much for the kind review. I am sorry it took so long to respond to this. The last 18-months or better have been a whirlwind of work for us and almost every day "an adventure" of helping folks with their heating or cooling. Our family thanks God every day for our loyal customers and we always do our best to support them with all their needs. We continue to try and improve in any way we can. Thanks again."

"Thank you so much for your high praise! I will pass this on to Matt. He is so pasionate in what he does as we all are for our customers. It really gives us satisfaction to help a customer instead of bringing just "bad news". We try to keep the repairs to a minimum or only what is needed. Mark Thorn, Owner"

"We gave the customer more than a senior discount, as we did not charge for the original service call/tune-up/cleaning. Instead of a 25.00 discount we gave them a 94.00 discount. As I met with his wife and not him, this may not have been communicated to him."

"Thank you so much for the kind words. Sorry it took so long to respond to this review. The last number of years we have been extremely busy taking care of our customers heating/ cooling & other needs like yours that we have been lax in most of our social media. Plus, our oldest son, who was our office manager in charge of these types of items, moved on to be with his fiancée and pursued his dream of financing/investing with GE Capital. He is doing great. So, we will try to keep up with this better in the future. Our family thanks God for our loyal customers like you and we do our best to support them in all their needs. Thanks again; Nadine & Mark Thorn, Owners, Olson Comfort Services."

"Thanks so much for the kind words. We feel that our customers are more than just customers; we are in a relationship with them. During our scheduled maintenance we only recommend things the really need to be done."

"Thank you so much. We consider a customer is ours for life, and do everything possible to keep it that way."

"We are so fotunate to have great customers. It is a joy to work for them; thank you for the kind words. We work hard to not only do great work but with personal customer service. Nadine & mark Thorn, owners."

"Thank you for the kind words. We have worked for the Blaser family for a number of years. Our goal is to not only fix the problem, but to do it in a way that shows we have the best customer service avaialble. Mark Thorn, Owner."

"Thanks for the kind words. We have known the members for many years. Our existing customer base is so important to us. We do our best to take care of all their needs promptly. Many times they refer friends and family, and it is just as important to give them our very best attention as well. We take this trust and confidence very seriously. Thank you, Nadine & Mark Thorn, Owners."

"Thank you for your report. Our goal is to build trust with all of our customers and bring them peace of mind. We very much appreciate it when a customer does the proper preventative maintenance to ensure proper and safe operation of their heating & cooling system."

"Thank you very much for your report. 100% customer satisfaction is always our goal."

"We believe we have the best customers that we could possibly have. This is because not only do we maintaine, fix, and install their equipment-but we sincerely care. This naturaly builds good relationships and friendships. To keep these bonds solid we strive to give the best customer service possible. Thanks, Nadine & Mark Thorn, Owners."

"Thank you very much for the report. It is always a joy to be able to fix a problem for less than estmated for our customers. One of our slogans is: "plan for the worst, hope for the best". We don't want the worst, just to be prepared for it. That way there hopefully are no surprises for the customer."

"We always enjoy working for our customers. Sometimes we even get to have fun, as in this case when we install heat pumps. We know that our customers will be saving money, and helping the environment with these energy saving machines. We also highly appreciate our customers trust and confidence. Thank you."

"We try to help our customers as much as possible. Our goal is not to "sell" them something. Instead we try to inform them of their choices in repairs, maintenance, or new equipment. Also, our technicians are hired and trained to fix things, not to try and sell the customer something. Of course, if it would be better to replace something than to repair, we train them to make that observation and recommendation to the customer so they have that choice. Many times our owners or managers will stop at job sites to check on the progress of the day. This we believe is called good management. Too many times some owners are out of touch with the quality of their employees work. At Olson we monitor it every day. We are always striving for improvement, and welcome comments to get better. Thank you."

"Unfortunately some people only look at the glass as being half empty instead of half full. Of course it took longer to get to the home on a Sunday morning at 7am verses a normal work day during normal hours. The technician also had to adjust his family's plans for church and the morning with 2-small children. He still got there in a timely fashion and corrected the problem. We don't charge much more at all on overtime than during normal hours. The extra charge goes to the technician as a thank you for not only working overtime, taking time away from his family, but also for being available for just such emergencies. We advertise and direct mail our existing and new customers about our tune-up specials. Most parts like the one needed on this call are discounted by up to 1/2-off. This we have done for many years. Many people tend to ignore preventative maintenance on their home until it does not work. Most realize what they have done and thank us for still coming out to make the repair. A few others blame the service provider and complain about the cost when it is actually their fault for not taking care of their appliances. If they would have things taken care of they wouldn't have these problems in the first place. Other costs go into having emergency service available, such as was needed here that people forget about. We warranty all parts & labor for 1-year, even after normal working hours. We use a live answering service, we have most parts stocked on the trucks and at the shop, we have backup techs. In case of a high work load, and many other things as well. Most people appreciate these services, unfortunately some only complain. I appreciate Angie's List representing the company also, and not just people who can write anything they want on the internet."