Default business cover photo

Olson Comfort Services Inc Heating & Cooling

About us

Additional contact name - Mark Thorn. Additional address - PO Box 8579.

Business highlights

Emergency services offered
46 years of experience

Services we offer

Residential & light commercial heating, air conditioning, blown in insulation, duct cleaning., forced air & hot water systems. Indoor air quality, ventilation

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.742 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
2%
3
7%
2
0%
1
2%
Showing 1-25 of 42 reviews
David W.
Jun 2020
5.0
Yes, I recommend this pro
They were excellent. It was a big as our house did not previously have ducts but they did a fantastic job. I highly recommend them.

Jane A.
Sep 2018
5.0
Yes, I recommend this pro
I've been using them for a couple of years and they did a great job.

Steven M.
Jun 2017
5.0
Yes, I recommend this pro
It went great! Mark and his team are complete professionals who took their time to not only provide great service, but also educate me on what they were doing, why they were doing it, and what I could do to prolong the cleanliness of my system. Thank you again Olson Team - Amazing!

Esther D.
Apr 2017
5.0
Yes, I recommend this pro
$300
They're high, but they're good.  I stay with them because I don't have any trouble with them on anything, so I stay.  Sometimes they will be at one job and running late, but they call and tell you they are going to be a little late.

Paul H.
Mar 2017
5.0
Yes, I recommend this pro
$129
I've been using them for many, many years.  They give us a senior discount, which is very much appreciated. They are an excellent company.  They also service our son and daughter's homes.  They are efficient and cost effective.  I've been satisfied with them.  They clean up after themselves.

Tracy B.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Response from Olson Comfort Services Inc Heating & Cooling
"Thanks you so much noticing and for the kind words. All of our technicians are trained in-house to do things the right way, plus their technical training. We are continually told by our new and present customers that we are one of the most thorough companies they have ever seen. It does not come easy; continual practice, seminars, check lists, team meetings, and documentation of work completed or what may be needed in the future is ongoing every day. We strive for perfect communication within our company to make repairs, installations and replacements, or even tune-ups go as smooth and stress free as possible for our customers and ourselves. Everyone at Olson Comfort is held accountable so that we all win together, customers and employees. We are a true family owned and operated company, and we know our lives depend on the quality of our work, so we strive for the best."

Alan F.
Apr 2015
5.0
Yes, I recommend this pro
It went very good, one of the owners was there.
Response from Olson Comfort Services Inc Heating & Cooling
"We love our customers and appreciate their trust and confidence in us. As heating problems can be an anxious time, we do our best to respond as quickly as we can. "Peace of Mind Since 1979" is our company motto; that is what we do our best to bring to our customers."

Dwight M.
Jan 2015
5.0
Yes, I recommend this pro
$10,000
unknown
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you so much for your kind words. We always do our best and are proud of our work. It is great to work for people who appreciate us; makes it fun for us. Thanks again."

Diane K.
Mar 2014
5.0
Yes, I recommend this pro
It went beautifully. We've been using them since 2003. I would recommend them to anyone.
Response from Olson Comfort Services Inc Heating & Cooling
"Thanks you so much for the kind review. I am sorry it took so long to respond to this. The last 18-months or better have been a whirlwind of work for us and almost every day "an adventure" of helping folks with their heating or cooling. Our family thanks God every day for our loyal customers and we always do our best to support them with all their needs. We continue to try and improve in any way we can. Thanks again."

Thomas S.
Jul 2013
5.0
Yes, I recommend this pro
$231
Matt was very professional and personable.  He located the problem within minutes and replaced the contactor box.  AC works perfectly now.  Was able to use the generous senior discount.  Highly recommend Olson.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you so much for your high praise! I will pass this on to Matt. He is so pasionate in what he does as we all are for our customers. It really gives us satisfaction to help a customer instead of bringing just "bad news". We try to keep the repairs to a minimum or only what is needed. Mark Thorn, Owner"

Thomas S.
Jul 2012
4.0
Yes, I recommend this pro
$6,500
  1. The furnace ran well over the winter with no problems.  Olson's staff consists of very nice people.
Response from Olson Comfort Services Inc Heating & Cooling
"We gave the customer more than a senior discount, as we did not charge for the original service call/tune-up/cleaning. Instead of a 25.00 discount we gave them a 94.00 discount. As I met with his wife and not him, this may not have been communicated to him."

Michael H.
Jul 2012
5.0
Yes, I recommend this pro
$1,000
We were extremely impressed with Olson's service.  They were extremely prompt, especially when our old water heater was leaking and needed to be replaced.  The prices for routine service and hot water heater replacement were competitive with other companies.  The biggest difference was the professionalism and prompt appointments.  For the hot water heater, there was a small problem with water pressure, which Olson came back promptly and fixed the issue.  We will definitely use Olson in the future.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you so much for the kind words. Sorry it took so long to respond to this review. The last number of years we have been extremely busy taking care of our customers heating/ cooling & other needs like yours that we have been lax in most of our social media. Plus, our oldest son, who was our office manager in charge of these types of items, moved on to be with his fiancée and pursued his dream of financing/investing with GE Capital. He is doing great. So, we will try to keep up with this better in the future. Our family thanks God for our loyal customers like you and we do our best to support them in all their needs. Thanks again; Nadine & Mark Thorn, Owners, Olson Comfort Services."

Thomas S.
Jul 2012
5.0
Yes, I recommend this pro
$168
We love Dave!  He is friendly and efficient. He explains everything and doesn't do anything that's not needed in order to jack up the price.  He was right on time for our appointment within 1 minute!  He's a good technician and a credit to Olson Comfort!
Response from Olson Comfort Services Inc Heating & Cooling
"Thanks so much for the kind words. We feel that our customers are more than just customers; we are in a relationship with them. During our scheduled maintenance we only recommend things the really need to be done."

EILEEN M.
Apr 2012
5.0
Yes, I recommend this pro
$560
They were very reliable, and did everything at a very reasonable price.  They didn't take long, and I will use them again.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you so much. We consider a customer is ours for life, and do everything possible to keep it that way."

Carolyn B.
Nov 2011
1.0
For 2 hours they charged me $419.00.  I have had a handyman who has done it for around $80. They charge $109.00 for every half hour that they did not tell me upfront.

Traci H.
Feb 2011
5.0
Yes, I recommend this pro
$5,500
GREAT beginning to end. Professional, courteous, good people to work with. I will be replacing a furnace in the near future - hands down - Olson is the one to call.
Response from Olson Comfort Services Inc Heating & Cooling
"We are so fotunate to have great customers. It is a joy to work for them; thank you for the kind words. We work hard to not only do great work but with personal customer service. Nadine & mark Thorn, owners."

Brian B.
Feb 2011
5.0
Yes, I recommend this pro
$800
They replaced the motor on our furnace. I think they've done a good job. They are on time and helpful. We've been pleased with their service overall.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you for the kind words. We have worked for the Blaser family for a number of years. Our goal is to not only fix the problem, but to do it in a way that shows we have the best customer service avaialble. Mark Thorn, Owner."

KRISTEN C.
Mar 2010
5.0
Yes, I recommend this pro
We've been very happy. They have been very prompt in the past about our yearly check ups and their prices are reasonable. We've been very happy to recommend them to others. I plan to continue using them in the future.
Response from Olson Comfort Services Inc Heating & Cooling
"Thanks for the kind words. We have known the members for many years. Our existing customer base is so important to us. We do our best to take care of all their needs promptly. Many times they refer friends and family, and it is just as important to give them our very best attention as well. We take this trust and confidence very seriously. Thank you, Nadine & Mark Thorn, Owners."

Kathy B.
Feb 2010
5.0
Yes, I recommend this pro
$400
You get what you pay for. Quality service at a fair price. Reliable service.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you for your report. Our goal is to build trust with all of our customers and bring them peace of mind. We very much appreciate it when a customer does the proper preventative maintenance to ensure proper and safe operation of their heating & cooling system."

Kathy B.
Jan 2010
5.0
Yes, I recommend this pro
$500
Tom is a first rate tech, always on time, professional and thorough.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you very much for your report. 100% customer satisfaction is always our goal."

Dan B.
Jan 2010
5.0
Yes, I recommend this pro
$223
Tom was on time and did a great job (as usual). We have used Olson Comfort for many years. Everyone at Olson is wonderful to work with and is very responsive, especially in an emergency.
Response from Olson Comfort Services Inc Heating & Cooling
"We believe we have the best customers that we could possibly have. This is because not only do we maintaine, fix, and install their equipment-but we sincerely care. This naturaly builds good relationships and friendships. To keep these bonds solid we strive to give the best customer service possible. Thanks, Nadine & Mark Thorn, Owners."

Bradley S.
Jun 2009
5.0
Yes, I recommend this pro
$850
Air conditioner was not working at the beginning of the season. Called other companies, Olson Comfort was able to make a same day call to check on unit. Technician found various problems due to an electrical problem and was able to repair the unit same day with parts on stock in service vehicle. The technician was very conscientious about removing his muddy boots prior to entering our building and informed us of all repairs with an accurate estimate prior to beginning job.
Response from Olson Comfort Services Inc Heating & Cooling
"Thank you very much for the report. It is always a joy to be able to fix a problem for less than estmated for our customers. One of our slogans is: "plan for the worst, hope for the best". We don't want the worst, just to be prepared for it. That way there hopefully are no surprises for the customer."

JULIE N.
Jan 2007
5.0
Yes, I recommend this pro
$14,000
I had a wonderful experience with these guys. Very clean and polite and very thorough with their work. The went the extra mile to make sure I was satisfied. I would recommend them highly!!!!
Response from Olson Comfort Services Inc Heating & Cooling
"We always enjoy working for our customers. Sometimes we even get to have fun, as in this case when we install heat pumps. We know that our customers will be saving money, and helping the environment with these energy saving machines. We also highly appreciate our customers trust and confidence. Thank you."

SRIRAM D.
Jan 2007
5.0
Yes, I recommend this pro
$220
I setup an emergency HVAC appointment and Andrew showed up right on time (less than an hour after the service call was placed). He traced the lack of heat to a faulty flame sensor and a broken ignition switch and offered to replace these. He inspected the flue and suggested that combining a furnace tuneup with the part replacements would be cheaper than replacing the parts alone (parts would be 50% off with a cleanup?). After I accepted the offer, Andrew cleaned the flue and the rest of the furnace exterior and replaced the faulty parts. In 30 minutes, I had a functional furnace again. I thought the cleaning could have been more thorough (mostly removed condensates from the flue and cleaned/vacuumed dust off the exterior, panels and exposed parts) but overall I was pleased with the service (especially, since the heat was restored). Would use them again in the future for tune-ups/repairs.
Response from Olson Comfort Services Inc Heating & Cooling
"We try to help our customers as much as possible. Our goal is not to "sell" them something. Instead we try to inform them of their choices in repairs, maintenance, or new equipment. Also, our technicians are hired and trained to fix things, not to try and sell the customer something. Of course, if it would be better to replace something than to repair, we train them to make that observation and recommendation to the customer so they have that choice. Many times our owners or managers will stop at job sites to check on the progress of the day. This we believe is called good management. Too many times some owners are out of touch with the quality of their employees work. At Olson we monitor it every day. We are always striving for improvement, and welcome comments to get better. Thank you."

BRIAN H.
Jan 2007
3.0
$387
I called for emergency service on Dec. 31st at 7 AM. I thought they would be here in a hour or so but it took almost 3 hours for them to get here. Tom did a good job of fixing the problem but the fact they charge more for the emergency service is fine but the price of the igniter was raised by 30% just because it was a Sunday and because they know you have no choice if you need eat. Charging more for the part just because you can just doesn't seem right. Taking advantage of someone's bad situation. Tom did do a good job though. I'm not sure if I would hire again or not.
Response from Olson Comfort Services Inc Heating & Cooling
"Unfortunately some people only look at the glass as being half empty instead of half full. Of course it took longer to get to the home on a Sunday morning at 7am verses a normal work day during normal hours. The technician also had to adjust his family's plans for church and the morning with 2-small children. He still got there in a timely fashion and corrected the problem. We don't charge much more at all on overtime than during normal hours. The extra charge goes to the technician as a thank you for not only working overtime, taking time away from his family, but also for being available for just such emergencies. We advertise and direct mail our existing and new customers about our tune-up specials. Most parts like the one needed on this call are discounted by up to 1/2-off. This we have done for many years. Many people tend to ignore preventative maintenance on their home until it does not work. Most realize what they have done and thank us for still coming out to make the repair. A few others blame the service provider and complain about the cost when it is actually their fault for not taking care of their appliances. If they would have things taken care of they wouldn't have these problems in the first place. Other costs go into having emergency service available, such as was needed here that people forget about. We warranty all parts & labor for 1-year, even after normal working hours. We use a live answering service, we have most parts stocked on the trucks and at the shop, we have backup techs. In case of a high work load, and many other things as well. Most people appreciate these services, unfortunately some only complain. I appreciate Angie's List representing the company also, and not just people who can write anything they want on the internet."
Showing 1-25 of 42

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Olson Comfort Services Inc Heating & Cooling is currently rated 4.7 overall out of 5.

Olson Comfort Services Inc Heating & Cooling accepts the following forms of payment: CreditCard

No, Olson Comfort Services Inc Heating & Cooling does not offer free project estimates.

No, Olson Comfort Services Inc Heating & Cooling does not offer eco-friendly accreditations.

No, Olson Comfort Services Inc Heating & Cooling does not offer a senior discount.

Yes, Olson Comfort Services Inc Heating & Cooling offers emergency services.

No, Olson Comfort Services Inc Heating & Cooling does not offer warranties.