Naturescape
About us
Naturescape® is pleased to offer Complete Lawn And Landscape Care Programs for you at super savings. The philosophy here is to offer the highest quality programs using the very best fertilizer and weed control products, yet doing it at a price less than the cost of doing it yourself, and guaranteeing the results to your satisfaction. We are 100% committed to having each and everyone of our customers completely happy with their lawn. We have been servicing lawns for over 25 years.
Business highlights
Services we offer
Our services include our lawn care maintenance program, aeration, lawn mowing, mosquito control, our tree and shrub care program, preventative grub and borer control and snow removal. Check your location for the services available in your area., pruning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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58% | ||
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"[Member Name Removed], I apologize for the inexplicably poor service you received last year. We recently tried to reach you from our Gurnee office, but were unable to reach you. There was clearly an error in the way we set up your account, and I deeply regret that we were unaware of the error until now. Certainly, if we had set up the account correctly to give you the full number of applications you requested, your weeds would have been taken care of. That is the level of service we are used to providing, and I apologize again that we failed to do so for you. It is worth noting that mushrooms are not controllable with lawn care products, as they are caused by organic material rotting in the soil. Once the decay process finishes, you will stop seeing the mushrooms, but until then there is little to be done aside from picking them out or mowing them down. Nevertheless, had we been on your property more last year we would have been able to give you this information at a time that would have been more useful to you. I understand we have passed the point where we can directly address this issue. However, if there is anything we can do to make up for our error and provide the outstanding level of service of which I know we're capable, please get in contact with either the local Gurnee office or our corporate office. You will find all the necessary contact information at [hyperlink removed] including email addresses if you would prefer to communicate that way. We look forward to hearing from you!"
Contacting Naturescape to return for follow up is where things went wrong. The office staff felt it was appropriate to allow the situation to be scheduled with the next application. Of course, this is not what is written nor what was requested. The technicians that came to the house weren't always the same....so they couldn't know what the lawn looked like the time before. They were the ones who worked hard to correct my request and were respectful on the hottest days of the summer.
I would say if it wasn't for the office staff would probably have continued to use them. However, we are going to try another local company and see how it goes.
My only piece of constructive feedback would be the fact that they didn’t give specific information about when they were coming and what exactly they did to the lawn when they were here. They did leave a small checklist on their observations but I would have liked a little bit more. With dogs and kids, it would have been better to know when they were coming so I could make sure to keep them off of the lawn.
long story short- i ordered on their website. no one called me afterwards to set up service. i had to call when almost a week had passed since they charged my credit card but didnt make contact. lady at the office, Tammy, is really obnoxious and rude. she said they would be out in a few days, but couldnt understand why on earth i would want to know befor ethey came out to spray a pesticide at my property...i finally convinced her to call me at least the day before they were coming out to spray. another week had passed and i had still not been called, so i called again. then a date was finally set, but then tammy couldnt beleive that i was requesting at least some sort of 4hr window for when- she told me they would come sometime between 8am and 6 or 7pm... i told her i wanted to be there when they came so i could talk to them about how my property is and my expectations, etc...and also because i have pets, and dont want them in the yard when they come to spray...i thought that was mor than understandable, but tammy didnt...she couldnt believe i wanted a time window!anyways- they finally came out the following week from this call...but i was home, and was waiting...then i went out the front door for something, and saw the bill from the company hanging on the doorknob. this form said that the service was perfomed and complete and have $99 in the amount due block. i already prepaid for all three services....AND the gates to the backyard were all locked, and i was in my office the whole morning and had an unobstructed view of the backyard, and the guy was not ever in the backyard...?! so i called him on the number he had called from earlier and left a message asking what happened and how he could have done the service if he couldnt get in the backyard. then i also called the office to tell them as well. later i got a call back from obnoxious tammy, and she said that he was there but couldnt get into the backyard, so he was going to have to reschedule. so i asked her why he left the bill stating the entire service was performed without any problems, and why this was a bill stating i owe.....she went on about something-who-knows-what, but it didnt answer anything. she said he owuld be back out the next day....he did not....then i got real busy because of a wedding and a vacation, so i didnt get around to calling back until 10july. i got tammy again and told her i wanted to just get a full refund. she said no, i could only get refunded for the other two sprays cuz the first one was already done....i reminder her that no it was not ever done. at this point, tammy decides to go into an all out scream at me and yelled on about how i dont know what i am talking about because the guy was there and did it, so i dont know what i am talking about and wont be refunded the full amount....lliterally screaming at me!! so when i could finally get a word in over her cringing screeching voice, i told her to have the manager call me when he gets in, then she hung up on me...chad, the manager did call, and i told him what happened...he convinced me to let him have another chance, and that the guy would be out the next day...i did agree to this...the next day he did come out...my husband told him about how behind and the side of the fenced in portion of our backyard was still ours, and that there is where the most mosquitos are breeding because it is up next to a protected wetlands/swamp area, and so we would like him to spray real good out there. so he sprayed the yard...but we saw him go and just lean over the fence and spray the areas we told him about by just reaching over the fence....so wherever the spray might be able to reach...instead of going out there behind the fence to spray effectively....then he left...BUT he also lef tthe side gate WIDE OPEN when he left....just completely open!! so i went to work, and my dog got out of the yard and was roaming aroung the neighborhood! luckily a young girl recognized her as the dog from my house and brought her back (we are new to neighborhood so they didnt know us yet)....my dog could have gotten hit by a car, or attacked, or lost, or stolen or who knows what!! i found out when i got home from work that evening and was sooooo livid!! i called the office and lef ta message for chad to call me back and that i wanted the full refund back. the next day tammy called me back- i told her i wanted to talk to chad...she told me chad told her to call me and handle it...?!?! the manager didnt have the nerve to call and talk to me himself!?!?! i was floored by this!! to have tammy deal with the customer like this?!?! so tammy went on and on again about how i would not be refunded the entire amount....i couldnt even handle her voice anymore so i told her to process the refund for the remaining two sprays...in which she told me would take 6 to 8 weeks to be put back on my card...?!?!this company is ridiculous, and chad is a pathetic excuse for a manager in that he cant even deal with customers and has his secretary do it for him?! he should be ashamed of himself, and his company!
Did reasonable work during last summer, but did not communicate well regarding winter cleanup. They ended up giving us a high price (over $200), never committed and never came. Hired another vendor for 2012.
Licensing
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