PETER SNELTEN & SONS INC

I initially called Peter Snelten & Sons out several years ago due to a leaky air valve that is used to put air in my well water tank Since then I have used them s for my annual maintenance on my well water tank for several years. They are great to work with and take the time to answer my questions and even showed me how to chlorinate my well. Whenever I need maintenance on my well system in the future Peter Snelten & Sons will be the company I call.

They responded my request to check on a problem that I have with the well water system quickly. The crew came and replaced the water tank for the well system quickly. The crew were courteous and did good job. The reason why I did not give A rating is that the replaced tank was not placed at the same place where the old one was. There was a desk closer to the tank which they asked me if it is OK to move it to give more space for the new tank. I said yes. But, I think they realized that it required moving some stuff around it to move so they decided to change location of the tank. They could have told me to move the desk, but I was not asked to do so. I can live with the new location of the tank, but it was a bit annoying.

Everything went smoothly. No complaints. Seemed expensive but this was my first experience with well chlorination and I don't know if the price was competitive or not.

Problem was quickly diagnosed and repaired.

Excellent.

Everything went smoothly and professional. Highly recommend. Thanks again to Ryan and Ryan's team

As expected

Very professional and efficient.

Much to my surprise, they organized the job for that very day and did all the work- a whole day's work- the same day they came out for a much smaller job. They had all materials with them and got another tank for me delivered within an hour. Unbelievably good job and service. I could recommend them more hihly. Ryan and Adam were fantastic and super friendly, with me watching and asking questions along the way. Very professional and knowledgable with everything I asked. Also helped me with excellent recommendation for another service which I called and lined up immediately with similarly great results. I honestlygive them 5 stars. Only thing to note is that the office lady isnt the best but you need to push past her. I spoke to Peter himself on 2 ocassions and he was great. Just ignore the old-fashioned sourish lady on the phone. She does not reflect the great service andwork you will recieve on the job. Very higlly recommend. Also, cost was lower than estimated and well within average range.

unknown

Spoke with a gentleman & explained my situation: water pressure suddenly decreased to the point where my upstairs shower wouldn't work (and toilet barely worked- oof!), yet every time I opened a faucet, it would bubble & spit a bunch of air. Peter gave me some suggestions to try, before charging me with a service call and it worked like a charm. This may not have seemed like a complicated matter, but being sick of having to work with a trickle of water from the faucet and getting great advice from the local experts, really made me believe I called the right people. Many thanks, Peter Snelten & Sons. Any referrals I can offer will be immediately directed in your direction. Cheers!

They are very good and reliable. They have reasonable prices. They are prompt. I have used them numerous times. They take the time to give me the extra information and knowledge which I appreciate.

Snelton & Sons came highly recommended and for good reason! Our water has been sketchy for the past couple of weeks - sometimes not working at all, sometimes with pockets of air. Then the water completely stopped working! Agh!! They were short of employees this week but really went out of their way to get this job done for us so that we have running water!
Throughout the entire process Snelton & Sons have been professional, knowledgeable and provided excellent service. We are very grateful for the great job they did. Our water is running with no problems and the pressure is finally at a normal level. Thank you so much! 

unknown

Four days after moving into our new house, the well pump went out on a Saturday afternoon.  After searching online for well pump contractors all day Sunday, we contacted several firms online, left messages on their voicemails and emailed them, hoping to hear back first thing Monday morning, so we can get the repair scheduled.  None of the firms returned our messages or online contact attempts.  I called Peter Snelten first thing Monday morning, based on a positive review they had on Angies List.  It was exactly like one of the other reviewers described it, the older gentleman on the phone listened and was able to diagnose the problem over the phone.  He quoted me $1,500 to replace the well pump based on the specifications I gave him.  I asked him if I could upgrade to a larger pump, and he told me that he would be able to better evaluate that based on the well depth and the water level once they pull the pump.  We got on their schedule that same morning and the crew showed up at 9:00 o'clock that same morning.  Once the pump was pulled, they called me at work to tell me what they found, and advised against a larger pump.  Once the work was complete they called me to tell me that they had to replace an additional check valve, but they would cover it under the original quote.  The field guy also told me that I should upgrade to a larger tank, which he said I could probably do myself, or they could offer me a quote for it.  I was extremely happy with their service and would highly recommend them to anyone.

unknown

After losing water service I called their emergency/Sunday service numbers late on a Saturday afternoon. Scott graciously agreed to come out Sunday morning. They arrived on time and replaced the well pump in a couple of hours.
Matt brought our newspaper up from the end of the driveway with a smile. Scott was very friendly and professional.
I will definitely use them again next time.

On time, efficient, in budget.  Very pleased with the recommended tank.   Neat work.  Good about cleaning up a dirty job!  Can not ask for more.

I called Snelten based on a recommendation of our plumber when our well pump stopped working and we had no water coming into the house. I did not place the call until 5:45pm, after their normal work day. The owner answered and told me that he would have someone out the next day which was ok with me. A few minutes later he called me back and told me he had a crew on the way to try to fix it so we would have water that evening.They tried but were unable to remove the 30 year old pump because it was a tight fit and they needed a truck with a special winch. They said we would be their second call of the day the next day and would arrive at 10am and finish by 1pm and they gave me a quote for the cost. Having dealt with many types of contractors, I was skeptical but they showed up on time, finished on time and gave us a bill for $400 LESS that they quoted. The workers were very professional, thorough and neat - and pleasant to deal with! I would use them again and recommend them to my friends.

Peter came out & diagnosed our problem as resulting from a heavy infestation of iron bacteria & a malfunctioning well tank which caused our well pump to continuously run. He was professional, did the necessary chlorination of the well to kill the iron bacteria & instructed us how to flush the pipes 24 hours later so we could do it ourselves. He took away the old 35 year old well tank he had replaced & left everything neat and tidy.

They do a really good job, very prompt, knowledgeable, they have been a long time in business around here and very professional. They show up on time. They did what they said they are going to do and their prices are fair.

Horribly!!! After they replaced the well pump they flushed out the well and failed to bypass my water softener before the flush even though I had showed them that the outdoor spigots from the house are fed through the water softener. We tried putting the softener on bypass, high iron removal salt in the softener, and finally we changed the 25 year old well holding tank which was thought to be the source of much of the iron in the water.
When changing the holding tank considerable water leaked out and seeped under a wall into a finished, carpeted room adjacent to the utility room. The carpet was stained but we never got to see if our shampooing it the next day would restore it as 4 days after installation a fitting connecting the new water hold tank to the water line feeding the house slit in the middle of the night and approximately 1000 gallons of water leaked into our finished lower level. The new well pump kept feeding more water to the leak. Damage was about $13,000 and 4 months to restore the lower level. 
It was 4:30 AM when I discovered the water pouring out and after tripping the well breaker to stop additional water from leaking. Immediately afterwards I went on the Peter Snelton web site which listed 3 emergency numbers and left a message on each. Snelton opens at 8:00 AM and is located 2 miles from my house and when I didn't hear from them by 8:25 AM that morning I contacted them. Spoke to Peter whose first comment was "so that was you who called my cell phone at 4:30 this morning". He obviously hadn't played the message. Snelton didn't get anyone over until almost 3:00 PM to get the fitting replaced. Not exactly what I would call an acceptable emergency response. By contrast Service Master arrived by 9:00 AM to start the cleanup/water vacuuming, carpet removal, furniture relocation, fan and dehumidifier deployment and were out before noon.
We ended up having to replace the 7 year old water softener also as it had been contaminated beyond repair with the original well pump installation. Ultimately Pete was kind enough to waive the $700 bill for the new holding tank but not before adding late payment charges to the bill first before I reached resolution with them. On the upside their insurance company was very responsive.

unknown

we were having problems with our water pressure and concerned that this would be another costly well repair.  Snelten came out, diagnosed the problem as low air pressure in the tank, fixed it, replaced the gauge and was done in about 30 minutes.

a nightmare