Skyline Remodeling, LLC

i just submitted this to the BBB: I recently moved to Peoria from Kansas and hired Skyline Remodeling through Angie's List for a full roof tear-off and replacement. After my first choice didnâ t return my call, I decided to give Skyline a chance. I signed a contract on 7/26, but it took almost 3 weeks for them to start. Skyline has been full of excuses, and despite promises of a full crew, it has mostly been a one-man job. In the last three weeks, the roofer has only shown up four days, constantly asking for money for things like his mortgage or trailer instead of focusing on completing the work. This has caused significant delays with other contractors, such as gutters and painting, and the roof is still only 65-70% complete. With winter approaching, I'm concerned about the timeline for finishing the roof and installing gutters. Additionally, Iâ ve discovered that Skyline's BBB accreditation has been revoked. Our worksite is also a mess, attracting pests and causing issues with our HOA. Despite helping with some of their financial struggles, the job remains unfinished. Iâ ve now had to contact the Better Business Bureau, Illinois Attorney General, and Illinois Department of Financial and Professional Regulation due to the constant delays and lack of progress. If you're considering this company, proceed with caution.

was very prompt with estimate and completed job quickly!

Skyline Remodeling were : *prompt, polite, and focused1 New roof was great...the nails in the lawn and the black marks all over our year old siding were not....

Fast and cleaned up after. Good job

Good work overall. Ran into a problem with a leak that took a while to get addressed, but they ultimately did so to our satisfaction.

Prompt. Excellent work. Good cleanup job. All done in one day. Very polite & courteous people. Crew met our expectations. Over all rating excellent!!!

The contractor John from Skyline has not provided me with any basic documents such as reasonable detailed listing invoice of any or all materials. Also, Skyline refuses to provide me receipt or paid invoice for the roofing installation. And I paid him in full $11,900 the sum that was requested. Unfortunately, the 3 year warranty that was sold to me I do not have proof for Shingles company. My owners insurance has requested from me invoice from the Roofing company for the project, again John refused to comply with this. However, the crew that he subcontracted did a very good job.

Jon was quick to come out and give an estimate that took into account no tear-out and payment in cash. And the guys who were subcontracted to do the work did a great job, in and out in one day, and they cleaned up after themselves. The only negative was that I wasn't told a firm date, just a maybe, and when I went to go to work I was blocked in by a truck unloading shingles (surprise!). I taught from home that day. Not a big deal, but it did surprise us. As I said, the guys seemed to do a great job.

Improved communication would have mitigated the issues we had. But mostly satisfied in the end.

Skyline needs to improve their communication with their customers

They said roof would be done in 2 weeks. On Tuesday of 2nd week, they said job would be done by Friday. Finally, at the end of 3rd week, they finished a simple garage roof job of less than 10 square.

Every part of the experience was easy.

We hired Jon Livingston with Skyline Remodeling to install a new roof, due to leakage from the roof into our living room causing damage to the plaster. The price quoted was enough below other estimates that we went for it. One of the crew spoke English.... We specifically pointed out to Jon at the beginning inside the house and to the English-speaking crew member on the job the specifics of our problem. We kept finding roofing nails all over the yard and on the driveway, and even one in my tire. The damage from leakage continued to expand, and a few months after the install the area had a major rainstorm that created a whole new array of damage on the interior of the house. I called Jon who - as other people have stated on here - said he would turn it over to his service department and they would get back to me. Never happened. I got him on the phone once more to another line of BS, to no avail, and then he quit answering or blocked our calls. I texted and emailed to no response whatsoever. He is a snake-oil salesman and a stonewaller, the company is all hustle with no attention to quality or customer service whatsoever. Hire them at your risk. There are a lot of options. Don't fall for the low-ball price or the Charlie Hustle sales pitch. You can get that at any street fair. AVOID them.

Very reasonable price especially if you pay cash. The job was completed in 2 days - quick! The owner Jon was nice but he never listened to his voicemail. I would leave a message and he would most of the time return my call and not know why I called. There were a few times he never returned my call. H

The fact that when financing the vendor uses one finance group who in turns sells your account to a different finance group. They don even do the work they subcontract out. Not what I was looking for. The crew did a great job bu the owner too all the extra material. How am I to patch my roof if need be?

Did a great job

I hired Jon Livingston with Skyline Remodeling to install a new roof. I paid him in full and 5 months later I was using a bucket to catch drips from my ceiling. I called Skyline Remodeling 3 times and the owner Jon said he turned it over to his service department and they have tried to call me. I have given Jon all my phone numbers and I did not received one call not one message at all.

Very reasonable price. The guys came early in the morning and were done within two hours. They cleaned up everything so that you would never know they were there except that I had a new roof. Highly recommend them!

The owner was pushy wanted me to commit with a down payment to get the deal he was offering. I told him i needed notice to get the day off to be home while job was being done. They called the night before. A dumpster was delivered on Wednesday with storms coming the next 36 hours. The crew did not clean up all of the nails, garage floor was not cleaned up, gate was off the hinge leaning up against the garage. Didnt clean out the gutter and dumpster did not get picked up until the next day. Was VERY dissapointed. Text the owner he did not respond. I wish i had read all of the reviews before i let him on my property

Timely response, fast work.

Jon Livingston, the owner, was VERY pushy regarding having us sign a contract right away. He gave us a quote for our roof and said if we did not sign a contract right then he would not give us a good deal! He said he d be here when the job started, which he never showed up. His roofing crew consisted of all Mexicans and not one of them spoke English except the crew leader and his English was not that great! They were fast, however; they did not use a magnet wheel to pick up old nails. We found them all over the place! Jon gave a wrong estimate to our homeowners insurance so when the insurance check came and I gave Jon a personal check, Jon said that amount was wrong. Told him he better take it up with our insurance company. I initially had to write Jon a check the night we signed the contracts to start the job but told him NOT to cash our check unil we received our first check from our insurance company. He assured me he would not, BUT he did cash it and it overdrew our bank account! He tried saying this was a miscommunication between him and his office girl, yeah right! We also signed a contract for him to replace a bow window in our house with a bay. The window was beautiful but one of the crank out windows had a crack in the glass and Jon had to order a new window panel. When the installers came back to replace that panel, Jon ordered the wrong size! WHAt... you do not have the measurements of the original new window for the replacement! So he had to reorder it AGAIN!SAVE your money and hire someone more honest and reliable. He is very shady!

Work crew was on time, polite and from my observation worked well together and efficiently. The crew lead was very customer oriented, kept me informed and was easy to interact with. They took care to avoid damage to our gutters. Time will tell but I'm pleased with the quality of work and the thoroughness of clean up. Good job!

very friendly and had no problem answering our questions.

They were very courteous and showed up when they said they would. Reliable company and good customer service. They were suppose to take 2 days but worked longer on the first day to finish ahead of an approaching storm.

The person who set up the sale was pushy. He asked my husband where his wife was. He told him (Joe) that I was in a hospital bed in the back room. Joe told him, well I will just go back and introduce myself. I was in the middle of changing my depends! I panicked! NO ONE TELLS ME THEY ARE GOING TO WALK THROUGH MY HOUSE WITHOUT OUR PERMISSION!! Secondly, the crew was not here when the shingles arrived. So the truck driver left and had to come back. Thirdly, the workers did a great job, they were good workers, and very polite. BUT, they did not use a magnet wheel when they were done to get up the nails. We are still picking up nails. Fourth complain is, no one called the company that delivered the dumpster to come and get it. We had to do that. I would not recommend them for the above reasons, plus a few more. Thank you for letting me respond.