Advanced Pipe Repair - NO DIG Sewer Repairs

We woke up one morning to a nasty backup in our basement shower stall.  After a few hours of using my homeowner skills to try to clear what I thought was a standard clogged drain, I called in the professional.  Clayton was referred to me through a friend and trusted source.  I called him up and explained what I was experiencing and he was pretty sure my sewer line was damaged.  He was able to stop by that same evening to inspect and perform a jetting of my sewer line.  He showed me with his cool camera where my old clay sewer line had collapsed.  He cleared the line as best he could, so we could get through the weekend, and scheduled the repair for the following Monday or Tuesday.  He also told us to call him at any point over the weekend to jet the line again, so we could live in some comfort.  We survived the weekend without having to call him back.Monday, the digger is delivered to my house.  Tuesday, Clayton and his partner show up and get right to work.  Correct permits are pulled.  Old pipe gets dug up.  More inspections for damages.  Since the rest of the line was in excellent shape, the new pipe gets installed.  Back in business :)  Wednesday, repair is inspected, passes, and the hole is refilled.Clayton was a real hero in this situation.  He was professional and courteous the entire time.  He understood the stress we were going through with having a broken pipe and provided us much assurance throughout the process.  We never had any problem contacting him.  Today, you can barely see where the repairs were made.  The dirt mound receded fairly quickly, about 2 months after the service, thanks to some good rain.
We trust Clayton and would definitely recommend him for future service.

Every part of the repair went well. I felt well informed, much time was spent in explanation.

They came out within an hour of us calling. They used a camera to look in our line and found we had roots. They offered to rod the line, but explained that it probably wouldn't solve the problem for very long and we would end up having it done again. They said they could hydrojet the line which would do a better job of clearing it and last longer or we could fix the problem by having them put a liner in the pipe to seal out the roots. The idea of having to deal with this problem every 6 months didn't appeal to me so we had them hydrojet and put in the liner. They finished the work in one day and showed us on the camera the new line - one smooth seamless piece. The best part about it is they didn't have to dig up our yard to fix the line. We're very happy with the professionalism we received from their servicemen. They were courteous and respectful of our home and property. We would definitely recommend them.