Service Express Heating & Air Conditioning
About us
Service Express Heating and Air is a family-owned heating and air conditioning contractor and repair service, providing homeowners and businesses with highest-quality equipment and services for heating, air conditioning, humidity control, air cleaning and snow melt. Additional contact name - Michelle Malchiodi. Additional e-mail - [email protected]
Business highlights
Services we offer
Air Conditioning, Boilers, Forced Air Systems, Furnaces, Hi Velocity systems, Humidifiers and more., Indoor Air Quality, Repair & installations of Heating and Cooling
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 2% | ||
| 5% | ||
| 1% | ||
| 3% |
"We are so sorry this happened. Our company has left you a couple voicemails and texted you. We want make this right and I will make sure it does not happen again. We always want to treat our customers with care and respect."
"We are so glad to hear that you were happy with the service Orlando provided! He is a great asset to our team! Thank you for your positive review."
"Thank you for your positive review! We really appreciate it!"
"Thank you for your positive review. We really appreciate it!"
"Thank you for your positive review. We really appreciate it!"
"Thank you for your positive review. We appreciate your loyalty with our company!"
"We are so glad you were happy with your service from our technician. Thank you for your loyalty with our company! We look forward to servicing you again!"
"Thank you for your positive review, we really appreciate it!"
"We do guarantee our work. Glad it was something quick and easy and we were able to help. Thank you for using our company!"
"Thank you so much for your positive review. We look forward to servicing you again in the future!"
"We are so glad you were happy with the service that was provided. We also thank you for your loyalty with our company!"
"Thank you for your positive review, we really appreciate it!"
"We stand by our work and came back out at no charge to the customer. That is great customer service. The technician came out to service the Air Conditioning system. She called the next day and said she was having a problem with her humidifier. Those are 2 different pieces of equipment. She was upset because we were trying to explain that and she didn’t understand. Service Express said we would come back out and not charge her and see why the light was on her humidifier. We stand by our work. We took care of the problem and she was never charged for the appointment."
"We appreciate your loyalty with our company and we are so glad that you are happy with the service you have received from our company.Hans has been with us for many years. We value him as one of our employees."
"We are a true and honest company and would not be in business for over 50 years if what you were saying was true. We take pride in what we do and our service technicians work for us, we do not subcontract. You are just contacting us now and this work was done [Member Information Removed] years ago."
"Thank you for your review and for being a loyal customer. We hope we can continue to always keep you happy with your service with Service Express."
"We understand your upset. You have written horrible reviews about us on every social media site, that is harassment. We tried to make it right and we didn't charge you for so many visits and we even made adjustments. I'm sorry you are still not satisfied."
"Thank you [Member Name Removed]! We appreciate your kind words and value you as a customer. Thank you for being a loyal customer and we hope to continue to service you in the future."
"Thank you for your kind words and review!"
"We try very hard to please everyone. We apologize for not being able to please this customer. Here is what happened. This is the first time we have been there. Customer requested a cleaning of her Boiler, which she paid through on Angie'[Member Information Removed] List. She did call and tell us after the service was scheduled that she had a water leak, not mentioning cancelling the service call. Customer claims we sent a low man on the totem pole? The call was for maintenance, what she paid for through Angie'[Member Information Removed] List. It was for a cleaning, we never got a call for a replacement. Customer also had additional equipment that needed attention, which was not paid for through Angie'[Member Information Removed] List. This equipment needed more than just a cleaning, it would not fire. It has multiple problems, we did not fix it, too expensive. Customer wanted to use the payment from Angie'[Member Information Removed] List for the additional equipment and we agreed to that. We were actually there for 2.25 hours and wound up charging her for only 1.5 hours. It should be noted that prior to our arrival, she had another person or company which took the furnace apart and put it back together obviously this other person or company did not fix her problem. We left her house with the knowledge that we were sending our Comfort Advisor to review her options to replace her equipment. This is a perfect example for the benefits of having your equipment maintained annually. From the condition of this equipment, it'[Member Information Removed] obvious it has not been maintained. -Service Express Heating & Air"
Licensing
State Contractor License Requirements
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