WE APPRECIATED THE PERSONALIZED SERVICE, AND THAT OUR LOAN OFFICER REALLY DID HIS BEST TO WORK AROUND OUR SCHEDULES. WE THOUGHT THERE WAS GOOD COMMUNICATION, AND WE WERE NOT SURPRISED BY ANY UNFORSEEN CHARGES.
Description of Work: WE GOT OUR HOME MORTGAGE THROUGH THEM, AND WE ALSO REFINANCED A COUPLE TIMES.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
LAURA R.
12/2004
4.0
mortgage broker
 + -1 more
WE HAD PUT IN OFFERS ON 3 PIECES OF PROPERTY THAT ALL FELL THROUGH. IT WAS THE 4TH THAT CAME TOGETHER. OUR LOAN OFFICER WAS GAVIN BEAL, WHO WE WERE VERY HAPPY WITH. THERE WAS A PROBLEM WITH A RATE THAT CAME THROUGH A LITTLE HIGHER THAN WE PLANNED OR EXPECTED AT THE END WHICH WE FEEL WAS DUE TO A DELAY ON THEIR PART. OTHERWISE, GAVIN WAS EXTREMELY PROFESSIONAL AND ALWAYS RETURNED CALLS QUICKLY AND ANSWERED ANY QUESTIONS WE HAD.
Description of Work: THIS COMPANY HANDLED OUR MORTGAGE AND WE WERE VERY PLEASED.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa C.
06/2002
1.0
mortgage broker
 + -1 more
MAKE THEM PROVE TO YOU THAT THERE IS NO PREPAY PENALTY CLAUSE BEFORE YOU SIGN ANYTHING!
Description of Work: IN THE FALL OF 2000, WE USED THE MORTGAGE EXCHANGE FOR A REFINANCE OF OUR EXISTING LOAN. THEY PROMISED US A MUCH BETTER RATE, AND WE THOUGHT WE WERE GETTING A GOOD DEAL. BUT AT THE CLOSING, THEY SLIPPED IN A PREPAYMENT PENALTY CLAUSE TO THE CLOSING DOCUMENTS WITHOUT TELLING US IN ADVANCE. WE UNWITTINGLY SIGNED IT, AND IT HAS COST US OVER $7000 TO GET OUT OF THIS LOAN. BUYER BEWARE!! DO NOT SIGN ANYTHING WITHOUT READING FIRST!! WE ARE VERY ANGRY AT THIS COMPANY AND WILL NEVER USE THEM AGAIN.
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Service Categories
Mortgage Companies
FAQ
MORTGAGE EXCHANGE is currently rated 3.8 overall out of 5.
No, MORTGAGE EXCHANGE does not offer free project estimates.
No, MORTGAGE EXCHANGE does not offer eco-friendly accreditations.
No, MORTGAGE EXCHANGE does not offer a senior discount.
No, MORTGAGE EXCHANGE does not offer emergency services.
No, MORTGAGE EXCHANGE does not offer warranties.
MORTGAGE EXCHANGE offers the following services: HOME PURCHASE, REFINANCE, REDUCE DEBTS.