Berner Plumbing & H20 Inc
About us
Full Service Plumbing, Water Treatment/Purification, Specialize in Tankless Installations and Repair, RPZ/Backflow Testing and Repair
Business highlights
22 years of experience
Services we offer
Plumbing installations, frozen pipes, inspections and repairs, low pressure, low pressure restoration, rpz & back flow testing & installation., water softening, whole house or point-of-use water purification, winterizing
Accepted Payment Methods
- CreditCard
Reviews
4.210 Reviews
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Showing 1-10 of 10 reviews
Heather C.
Apr 2018
It went smoothly in 2003 after we needed to use the list of plumbers certified I back flow testing after our new lascaoimg install irrigation . He's ok fixing small things and vigilant keeping manuals titled signed and dated or slips plastic corded to product distributed he sold installed ... except the UV light and my husband's purchase of expensive shower filtering sink and kitchen filtering solid reverse isoisis filtering tank to help our dermatology RX allergies and problems over past few years advised him worsening issues this year that even my daughter is having eyes affected sent home and to again Dermatology allergic dermatitis to unknown chemical I've asked him to remove this and he must had not allowed the time or again forgot our discussion I use my assistant to track the emunderstiod notes work discussed and agreed or not to manage accordingly as she is coordinating property matters as I supervise as the estates property limited POA and full with others should I require surgery advised to the brain or other serious needs I've assured proper managendbf and information is asked for and informed decisions asked god in advanced inecoectng not si g taken serious did not expect between her father dealing with him then adult women he would have such a problem reslecting or providing a invoice in hand as requested ASAP his forgetting to mail and credit the 1,000 light plus add the free seller Alsrm . To date nothing so please find someone less in Hair car products and advertising spending more on technical training and an office staff with usual customer data processing accounts escrows when pending invoice been paid for that to be held as recent and phone calls as his distractions and mistakes are understood being a plumber Oubkic protector of Health expert registered EPA etc that these organizations are not aware their trusted registered parties are secretaries for himself and plumber and that his services are not being monitored managed And distributed under false pretenses that currently an reaching fi discuss this problem looking forward to a real contractor business with full service office and good bkkk keeping working ledgers uo dates monthly in escrows credited and amounts and year end totality if afforded dates and costs of each services for son's clients needs for a working accounting to be easily printed and mailed. Thanks
Response from Berner Plumbing & H20 Inc
"I believe you have us confused with Berner Plumbing H20. Please check your records. We are a different company from Rolling Meadows. Thank you."
Stephen T.
Jun 2017
The installation went well. When Berner's electrician was unable to show up on the installation day, Rich made sure to get him there asap.
Leslie P.
Dec 2016
Richard Berner is a top quality plumber. He was very responsive to all my questions and he even advised me to call the gas company to get a higher capacity gas meter. None of the other plumbers from which I received bids told me that information. The gas company installed the new meter at no charge to me. Furthermore, Berner did not try to oversell me. I got the type and size of hot water heater that I needed in my home. The installation went very smoothly as well. The work was done quickly, cleanly, and professionally. He laid drop cloths so my carpet would not get soiled. I would definitely recommend him for tankless hot water heater installation or for general plumbing work. I have had the hot water heater for over 7 months and it is working great; absolutely no problems!
Mary M.
Nov 2015
When on the phone with service provider arranging for his visit, I explained that we were able to get the pilot lit on our hot water heater but that when it would recycle it would not re-ignite and then would go cold. Amongst other things, provider mentioned that it might need to be cleaned but not once did he mention that the cleaning was something we could ->easily<- do myself to rule that out as a source of the problem while we waited for him to arrive.
Once he arrived and I saw what little the cleaning process entailed, I became disappointed that he did not offer that suggestion in advance on the phone. The "cleaning" process consisted of: 1) Wiping a little dust off the top with damp paper towels. 2) There was a dust underneath which he cleaned out from under with a brush. 3) Then he removed the 8*" by 1.5" plastic vent cover and gave it to my sister to wash. He ignited the pilot light.
He then began the checkout process where he charged $85 for the service call and $43.50 for the "cleaning". When I saw what little he did and thought about these charges, I suggested to him: would it not have been the more ethical and more efficient approach to suggest to me on the initial phone call earlier that day how we could have ->easily<- cleaned and re-ignited it ourselves while we waited for him? We would have had hot water that much sooner and prevented a service call. I concluded the visit paying him but also letting him know I was very disappointed that it did not occur to him to take a couple minutes to suggest and explain this up front rather than make us wait for his service for something we easily could have done ourselves. Like most people, we are always in need
of a plumber and are happy to pay for a job well done but in this case this plumber prioritized the opportunity to make a little money and in doing so missed a perfect opportunity to gain our trust and an ongoing business relationship - a penny wise and dollar foolish move on his part.
Once he arrived and I saw what little the cleaning process entailed, I became disappointed that he did not offer that suggestion in advance on the phone. The "cleaning" process consisted of: 1) Wiping a little dust off the top with damp paper towels. 2) There was a dust underneath which he cleaned out from under with a brush. 3) Then he removed the 8*" by 1.5" plastic vent cover and gave it to my sister to wash. He ignited the pilot light.
He then began the checkout process where he charged $85 for the service call and $43.50 for the "cleaning". When I saw what little he did and thought about these charges, I suggested to him: would it not have been the more ethical and more efficient approach to suggest to me on the initial phone call earlier that day how we could have ->easily<- cleaned and re-ignited it ourselves while we waited for him? We would have had hot water that much sooner and prevented a service call. I concluded the visit paying him but also letting him know I was very disappointed that it did not occur to him to take a couple minutes to suggest and explain this up front rather than make us wait for his service for something we easily could have done ourselves. Like most people, we are always in need
of a plumber and are happy to pay for a job well done but in this case this plumber prioritized the opportunity to make a little money and in doing so missed a perfect opportunity to gain our trust and an ongoing business relationship - a penny wise and dollar foolish move on his part.
Response from Berner Plumbing & H20 Inc
"We will try to be brief in this response because frankly a customer that complains about a fair price of $128.50 for 1.5 hrs work (service call fee, total travel, labor and subsequent paperwork), questions our ethics, (fixed her problem after a handy-man couldn't the day before) and doesn't understand the value of having a licensed, trained plumbing professional look at her water heater problem isn't the kind of customer we are looking for on Angie's List. We originally quoted $85.00 (service-diagnostic only) the morning customer called, we ended up getting out there the same day... The customer 's main complaint was we didn't tell her "how to clean" the water heater before we came out so she "wouldn't have to pay" for a service call. The new more efficient water heaters now have a closed burner chamber, they also have many more safety devices on them than before, so when a pilot light goes out now, its not a black/white issue. There is a warning box at the top of every water heater manual that says: "If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or death." So for me to talk to someone on the phone on how to perform maintenance on a water heater would be potentially liable and would be violation of my plumbing code of ethics (health, safety, welfare and property of the public.) This customer went out of their way to find a "professional" to fix the problem by contacting the manufacturer of the water heater who than referred us to them. It's sad this customer didn't think the professional service performed and the price paid wasn't worth having hot water on the same day they called. In the famous words of Warren Buffett: Price Is What You Pay, Value Is What You Get."
Mary C.
Nov 2012
Rich is knowledgeable and professional. For this most recent service, he throughly checked out my water pressure issues and in one case recommended that I simply contact the manufacturer of my faucet to give a replacement since they have a lifetime warranty. For the second issue he evaluated the flow and determined that it was meeting the manufacturer's specifications.
KAY G.
Apr 2012
We have a fairly new home in which we installed a Rinnai tankless hot water heater. We've been pleased with this product, but it was time to get it routinely serviced (after 4 years), and so we found Rich and Berner Plumbing (as a relevant aside, there aren't a large number of experienced companies that install or perform maintenance on tankless heaters).
It took a few calls to get Rich set-up for a visit, as he seems to work in the suburbs a bit more than the city (we are on the northwest side of Chicago). But once he was here, he was pleasant and professional, explained what he was doing completely, finished the work in the time he estimated, and had a fair price. He also cheerfully answered a few other questions I had about the plumbing.
We would definitely recommend him.
It took a few calls to get Rich set-up for a visit, as he seems to work in the suburbs a bit more than the city (we are on the northwest side of Chicago). But once he was here, he was pleasant and professional, explained what he was doing completely, finished the work in the time he estimated, and had a fair price. He also cheerfully answered a few other questions I had about the plumbing.
We would definitely recommend him.
LuAnn M.
Apr 2012
See above
Nina G.
Jan 2012
The story is all stated above.
I would like another reputable plumbing company to determine if the sump pump that Berner Plumbing installed is installed correctly and to check our existing outside piping and, if necessary, install better piping. Berner left the installation that Saturday night, stating that I should not run the pump until the piping was cleared because it will burn out and he could not warranty another!!
I would like another reputable plumbing company to determine if the sump pump that Berner Plumbing installed is installed correctly and to check our existing outside piping and, if necessary, install better piping. Berner left the installation that Saturday night, stating that I should not run the pump until the piping was cleared because it will burn out and he could not warranty another!!
Response from Berner Plumbing & H20 Inc
"This posting is for the customer in regards to her sump pump service call. The hole she is talking about is called a "weep hole." It's to prevent air lock when the pump can overpump the pit, leaving air in the impeller chamber before leading to the next cycle. The reason she did not see it before is because there was debri blocking the opening, so we opened it slightly so pump will operate successfully on each cycle. Although the customer believes 1/2 of the water is discharging into pit is quite a far stretch...its actually a small stream angled away from pump. She is incorrect in regards to Berner disconnecting outside pipe. We only installed the pump on inside of the house and did nothing to the outside pipe. Also, the outside pipe/line is a combination PVC and flimsy black plastic pipe (varying approx 1.25-1.5" in Dia.) laying on the ground and running approx 35-40 feet alongside the house. We recommended that a new 4-6" PVC pipe be installed underground to prevent further blockages and potential freezing. Before we arrived for the warranty repair the customer stated on the phone that pump was not discharging water out of pit and water was very warm to touch. Once on site, we found the pump had completely failed upon inspection. Under the circumstances we did not have to warranty this repair because it was actually the customers external piping that was blocked which most likely caused the pump to fail. (Zoeller M-53 pumps very seldom fail in the first year!) Also, in the previous 48hours before we came out for the warranty repair there was 4-5" of snow that fell and temps had dropped. We advised her that her line must still be plugged/frozen after we installed the replacement pump..as the water was still not discharging out of the pit. Once advising the customer what was happening with the new pump, she stated that her husband would check it and clear later. What probably happened after we left job site...customer ran pump before correcting the stopped up discharge line and the outside pipe blew apart due to the back pressure. Berner Plumbing stands behind their work and even errs on the side of customer when we are able too. In this case we were able to warranty a pump, charge her a minimal labor fee and correctly diagnose the additional work needed to fix the problem so it does not occur again. We will attempt to reach out to the customer in the next weeks to discuss the previous work or go over additional problems. In the mean time please feel free to call us with any further questions."
MISTY A.
Jul 2011
The owner's name is Richard Berner. He is really nice. He is very personable and very knowledgeable. I will definitely use him again. He is very helpful. I don't have a vast experience with him; but for the smaller projects, I will definitely recommend him.
JOSEPH I.
Dec 2006
We had found water in our basement and it turned out that our ejector pump stopped working. We called Rich Berner and he showed up immediately. Rich assessed the situation and made recommendations on replacing the ejector pump. Within an hour we were back in business. Rich provided a warranty with the new pump. 8 months later the switch on the pump was not working. Again, Rich came out as soon as he could. He let us know that he would replace the pump and not just the switch, all under warranty. I find Rich to be very professional and prompt and I highly recommend working with him.
Licensing
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FAQ
Berner Plumbing & H20 Inc is currently rated 4.2 overall out of 5.
Berner Plumbing & H20 Inc accepts the following forms of payment: CreditCard
No, Berner Plumbing & H20 Inc does not offer free project estimates.
No, Berner Plumbing & H20 Inc does not offer eco-friendly accreditations.
No, Berner Plumbing & H20 Inc does not offer a senior discount.
No, Berner Plumbing & H20 Inc does not offer emergency services.
No, Berner Plumbing & H20 Inc does not offer warranties.