RC's Plumbing Heating And Air Conditioning

"I sincerely apologize to the customer that the information about his air conditioning unit was not conveyed in a manner that could be completely understood. I was trying to give the customer information so he could make an informed decision on whether he wished to replace or repair his unit. The heating system was operating within the manufacturer's specifications. I observed during the air conditioner inspection that the condenser fan motor and compressor were operating within the manufacturer's specs but when I attached my refrigerant gauges the pressures were not within spec's. I spoke with the customer and advised him that his dogs were male and volunteered they had probably urinated on the outside condenser. I explained that dog urine is extremely corrosive and can affect the operation and efficency of the a/c system. I also explained that the evaporator coil is copper and with 410A refrigerant there can be formicary acid corrosion leading to leaks and eventually system failure. Manufacturer's are now using aluminum coils to eliminate formicary acid corrosion. I offered to have our comfort specialist meet and discuss replacement at no charge to the customer. I also gave the customer an estimate for locating the leaks and repair. My experience of over twenty years and training has led me to give our customer's options. I was only trying to explain the probable existing issue on his air conditioning system. I believe an informed customer that knows potential problems is a satisfied customer. Again, I apologize for any miscommuication. RC's strives to give the best possible service and information to it's customers. RC's Hvac technician"

"Thank you for allowing us to work for you. It was a pleasure and if you need anything else, please give us a call."

"We apologized for the lateness in response to customer's purchase. The service person that handles the angie's list and scheduling fell, broke her wrist and had to have surgery. It took us a few days to get things in order and as soon as it was discovered that we had not responded we tried to schedule the inspection immediately at the convenience of the customer. Most of our customers were very understanding of the extenuating circumstances. Our technician's service records show that the ac inspection was completed after repairs were approved by the customer. We are sorry that the customer is unhappy with the cost of repairs. No repairs were/are done until the full charges are given, approved and signed off on by the customer. If not approved, other arrangements for repairs can be made and RC's given a call. We would have re-scheduled and completed the inspection when the unit was operational. The 25 point inspection is inspecting and taking readings of the operation of the unit. The inspection does not include any services or maintenance to the equipment. We strive to give the very best service we can to all our customers."

"Thank you for allowing us to perform your hvac inspection. Please give us a call if you need anything else."

"Thank you for allowing us to help with your hvac issues. We would be happy to help with anything else you might need in the future."

"Customer thank you for your feedback. We take each and every review and see if there is anything that we could of or can do better in the future. We truly appreciate you comments on our performance as a company."

"Customer thank you for allowing us the honor to do your work that you required at your home. We also want to thank you for you review on our company. All employees take great pride in their work. Most jobs are not as extensive as yours so it is even more important not to be a disruption in your families home. Thanks again for the opportunity to work in your home."

"Customer thank you for voicing your concern about work that were performed as we encourage feedback to better improve our customer’s experience. Before we begin any work we provide an estimate as to the scope of the customer’s project to outline the potential cost associated. If a member inquires about additional work not requested in the initial estimate the price can change as a result. We do apologize as we strive to make sure that all customers are very satisfied and would love the opportunity to help in any future project to reestablish your faith in Rc’s Plumbing Heating And Air Conditioning”"

"Customer thank you for using us for your work needed in your home. We look forward to helping you in the future."

"Thank you Customer for the kind words. As a company it is very important to us to see that your needed services are carried out in a timely manner especially when the air conditioned goes out in the heat of summer."

"Ava than you for choosing us to perform the work you needed to be done in your home. It is our practice to give you several options and the information that you need to make an informed decision when it comes to your comfort , peace of mind and budget."