Reviews
3.52 Reviews
Showing 1-2 of 2 reviews
ROSE C.
12/2008
Their sales people are very helpful. Their childrens dept. staff is also excellent.
Description of Work: I bought cooking knives.
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Yes, I recommend this pro
Judy E.
08/2004
furniture sales
 + -1 moreTHE SALESPERSON IN THE STORE WAS BUSY WITH ANOTHER CUSTOMER. I EXPLAINED THAT I HAD 1 1/2 HOURS & THEN NEEDED TO BE SOMEWHERE. AFTER WAITING 1/2 HOUR, SHE HAD ME FILL OUT MY OWN SALES SLIP & LEAVE IT WITH HER. SHE DID LATER CALL ME BACK TO LET ME KNOW APPROXIMATE WAIT TIMES FOR THE ITEMS & TO LET ME KNOW THE CREDIT CARD INFO ''WENT THROUGH''. I'M NOT SURE WHAT THE STAFFING POLICIES ARE, BUT IN SUCH SITUATIONS, THEY SHOULD BE ABLE TO CALL SOMEONE IN TO HELP OUT (I.E., A MANAGER OR SALESPERSON FROM ANOTHER AREA). WHEN THE MATTRESSES WERE DELIVERED THEY FAILED TO CALL & LET ME KNOW THE TIME WINDOW. I CALLED THE DAY OF DELIVERY & THE WOMAN ON THE PHONE WAS VERY HELPFUL IN TRACKING DOWN MY ORDER & GETTING IT SCHEDULED FOR LATER THAT DAY.
Description of Work: I ORDERED 2 TWIN BEDS AND 1 TWIN MATTRESS SET. WE HAD TO WAIT 2 WEEKS TO GET THE MATTRESSES DELIVERED AND EVEN THEN THE DELIVERY MEN DID NOT HAVE ON THEIR LIST THAT WE HAD PAID FOR MATTRESS REMOVAL. ALSO, THEY TRACKED DIRT IN THE HOUSE, OVER AN OFF-WHITE CARPET. THE BEDS WERE DELIVERED APPROX 4 WEEKS LATER. THE DELIVERY MEN CALLED AT THE END OF THE 2 HOUR WINDOW TO TELL ME THEY WERE RUNNING LATE. WHEN THEY FINALLY DELIVERED THE BEDS, THEY JUST LEFT THEM, AND DIDN'T PUT THEM TOGETHER. I FEEL THAT IF YOU PAY FOR FURNITURE DELIVERY, THAT SHOULD INCLUDE SET-UP.
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$1,050
Contact information
1 HAWTHORN CTR, Vernon Hills, IL 60061
www.macys.comLicensing
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Service Categories
Furniture - Sales
FAQ
MACY'S is currently rated 3.5 overall out of 5.
No, MACY'S does not offer free project estimates.
No, MACY'S does not offer eco-friendly accreditations.
No, MACY'S does not offer a senior discount.
No, MACY'S does not offer emergency services.
No, MACY'S does not offer warranties.
Contact information
1 HAWTHORN CTR, Vernon Hills, IL 60061
www.macys.com