Fireplaces Plus
About us
Look to FireplacesPlus for Chicagoland's finest fireplaces and accessories, including glass doors, screens, and the area's best selection of gas logs.
Business highlights
Emergency services offered
32 years of experience
Services we offer
Accessories and more, Burners, Direct-Vent, Doors, Electric), Fireplaces (Wood Burning, Gas Logs, Inserts, Mantels, Screens, Stoves, Vent-Free
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.97 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 29% |
Showing 1-7 of 7 reviews
Michael R.
Nov 2022
After having issues last year with the installation of my gas fireplace insert, in less than a year, we are having an issue with the ignitor switch, and now I'm being told that they can't even get out for three weeks to look at it. The sad part about this is that they told us there were potential issues with the switches last year, and the plan was they'll just let them break. Well, now mine did, and I could be looking at not having my fireplace until the XMAS holiday or potentially later. Why were they not proactive if they were aware of the issue? But then again, after what I had to go through to get the installation issue resolved, I'm not surprised. I would stay away from them.
Irene P.
Mar 2018
After installation we noticed no heat output from the 24K BTU unit we paid @$6K for. Have to be standing a few inches from the unit to feel any heat at all. After several service calls and having the flu insulated, there is still no heat output in the room (room is only 13’x14’ with 9’ ceiling). We were told they would remove the unit and refund our money. When we request that, the owner (Neil) of the Vernon Hills IL store renegged on that offer. The Napoleon rep told us we purchased a ‘decorative appliance’. Huge waste of money. Very disappointed.
Debbie H.
Nov 2015
unknown
Anita P.
Nov 2015
I was at a friend's house enjoying their warm, beautiful fireplace, and I asked them who did it. She told me it was Fireplaces Plus. The next day, I walked into Fireplaces Plus to take a look at all the log options for a gas fireplace. We wanted to convert our wood-burning fireplace to gas for ease of use and because it is much cleaner. I got an appointment set up to have Neil come by our house for an estimate, and I ordered the logs I liked from my visit to their showroom. On the day of installation, the process went very smoothly and the installer gave us instructions on how to operate our new fireplace. This will be our first full winter to enjoy the fireplace and we are looking forward to it! The logs look beautiful and very realistic!
Michael G.
Apr 2015
unknown
Jeffrey M.
Jan 2015
unknown
Kathy K.
Jun 2014
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Fireplaces Plus is currently rated 3.9 overall out of 5.
Fireplaces Plus accepts the following forms of payment: CreditCard
Yes, Fireplaces Plus offers free project estimates.
No, Fireplaces Plus does not offer eco-friendly accreditations.
No, Fireplaces Plus does not offer a senior discount.
Yes, Fireplaces Plus offers emergency services.
No, Fireplaces Plus does not offer warranties.