SERVPRO OF CHAMPAIGN/URBANA

They did a good job, were dependable, and responsive.

good

They completed the work fairly quickly. It took 3 days. They did a great job.

They did a good job, they're very professional and very quick.

I was very grateful for how responsive and helpful they were throughout the whole process. It was very stressful to have this happen but they helped reduce the stress! They were responsive and helpful and did quality work in a very timely manner. I was lucky that my insurance covered all but a $1,000 deductible (that's what I listed for the cost). The only suggestion for improvement I have is to provide a name/number for a point person to contact with questions and updates. Various different people were in charge of different repairs etc. and I often didn't know who was the right person to contact with questions. This was a minor issue though. I am hiring them to do some additional work on my house because I was impressed with their service.

Most of the repair was covered by insurance. They moved everything out, put fans in, aired out the basement, and got out the moisture. I give them A's across the board and I will continue to use them in the future.

We had seen problems in rental property during a visit and contacted company based on Angie's List entries after returning home out of state. Company was very professional and easy to deal with by phone and email; was prompt doing inspection and formulating list of tasks with estimates; did very detailed estimate with very good breakdown of each step and what it would cost; found that the black mold was not the really bad kind, so repair estimate for that part of it was lower than we feared. They worked with us quite cheerfully to remove some nonessential items from estimate and answered all our questions. They did everything they said they would do, and we found no problem with anything they had done on our next visit. Overall, they were very professional, direct, detailed, helpful, and reassuring. I would use them again and recommend them to anyone in a heartbeat.

Recovering after a flooded basement is tense at best but the Servpro crew made the process a whole lot less painful. We will be able to go back and fix the floors when the crew has dried out the basement. Everyone who was working there was very professional and courteous to us and the homeowner. They kept in constant contact about what was going on and what was going to happen. Mike, the foreman, let us know where we could do the work to help save the home owner money. He had her best interests in mind and we liked that. The whole process will take a few days but in that time we should have a dry basement that we can put back together. I would highly recommend Servpro for any type of disaster restoration.

THEY WERE VERY RESPECTFUL AND THEY ARE QUITE PROFESSIONAL. WE HAD WATER DAMAGE DUE TO HURRICANE IKE. AT LEAST THE END OF IKE. IT DUMPED 7.5" OF WATER IN 2 DAYS. WE ENDED UP WITH 7" OF SEWER WATER IN OUR BASEMENT. THE INSURANCE COMPANY TOLD US TO CALL SERVPRO. I'M SO GLAD WE DID.

This company is very professional and has experienced employees. Unfortunately, they have had to come to my house 3 times in the past 4 months because of my flooded basement. The first time they were recommended by my insurance agent and had to clean up after a less than professional company. The other two times, I called them immediately. I think they do an excellent job.