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Mr. Rooter Plumbing of Champaign
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,
About us
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.
Business highlights
Emergency services offered
55 years of experience
Services we offer
Auto Injection System, Bathtubs/Showers, BioChoices®, Drain Pipes, Drains, Faucets, Pipe Repair, Septic Tanks, Sewer Lines, Sinks, Toilets, Tree Root Removal, Video Inspection, Water Heaters, Water Softeners, and Much More, and Much More! Commercial Services: Pipe Repair, Residential Services: Sinks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.318 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 22% | ||
| 11% | ||
| 0% | ||
| 6% |
Showing 1-18 of 18 reviews
Andrew S.
Jul 2018
prompt, efficient, neat.
Ken B.
Aug 2016
The technician arrived on time. He jetted the line to clear the roots which had penetrated the sewer line and then used his TV camera line to check that the blockage was clear. A week later I made an appointment to have an estimate for the cost of having the line dug up and fixed. Mr. Rooter said they would arrive at 9 am but called to say they were running late and it would be closed to 2 pm. It has been a week now and I still haven't heard from them, so I asked another contractor for an estimate and they came out as schedule and so I hired them to do the work.
Response from Mr. Rooter Plumbing of Champaign
"Hi, we offer our sincerest apologies for the lack of timely response. We were caught in an unfortunate situation where a couple of key employees left for "a better opportunity". At the end of the day it was better for us as we have built a better team of high quality, service minded Professional Plumbing Service Techicians. Please consider giving us a second chance should any plumbing service again."
Patricia P.
Jan 2016
Mr Rooter came same day I called and fixed the connection. They could have taken advantage of me as I authorized up to $100 to fix issue but instead charged nothing as they said it just needed tightened. Now that's a company with integrity! They have me as a customer for life.
Michael L.
Dec 2015
Went great! No problems especially considering the recent flooding!
Melissa W.
Jul 2015
unknown
Jason M.
Feb 2015
Great! They were responsive, prompt and efficient.
Betty L.
Sep 2014
They gave me a senior citizen discount and they did a great job. They were very nice, covered their shoes to keep my house clean, and it hasn't broke since!
Zsuzsanna G.
Sep 2014
worked for hours at it and when found that their cable wasn't long enough he referred to us to another company and didn't ask for any payment
Greg T.
Aug 2014
unknown
Joanne H.
Jun 2014
Problem continued and I couldn't reach him. Found out through main company that he went out of business? Not even sure of that. Unfortunately, I did not get an itemized estimate. I hired a new company and they said NO new tile was replaced, no soil stack, etc. The crawl space was a foot deep in sewage! Cost me another 3,500 to get the job done properly.
Response from Mr. Rooter Plumbing of Champaign
"We are sorry to hear that the service was not there when you needed it. Since that time there has been some new developments. Late in 2013, after more than 10 years of providing excellent plumbing service in Champaign County, the previous Mr. Rooter owner decided to close his doors. Under the new owner David Crow and his management team the Mr. Rooter brand will continue to provide the highest level of customer service and plumbing work. We look forward to carrying on the Mr. Rooter name and the goodwill that was built over many years by the previous owner."
Violet H.
Jan 2014
He also provided plans for additional plumbing updates. I am not certain if he remains in business as I tried to contact him for another job but was unable to do so.
Wes H.
Apr 2013
Last year in 2012, when Mr. Rooter came to fix a backup in our pipes, I asked them to check the pipes themselves since my home inspector told me they were starting to deteriorate. They did this no problem and gave me a estimated and told me what the job would require. A year later , I called them to come back out and give me another estimate and within the hour they arrived and did the inspection and estimate. He was very friendly and professional. We set up a date to complete the job and they got it done. I was very pleased with the service and the quality of the job. I would highly recommend this plumbing service.
Yolanda M.
Dec 2012
He did a good job. I signed up with a service contract with him. He was very conteious about my home and was professional. He gave us different options to choose from before any work was started. He was very responsive and communicated well.
Pamela H.
Dec 2011
They found what might be a problem at a junction in the line. They called the city inspectors and asked that they use their more powerful and flexible camera to get a better look at the junction, then reviewed the video that the city took and discussed possible solutions. They called 15 to 20 minutes before arrival, arrived on time, discussed what they were going to do, wrote up an estimate and a description of the work to be done, then did that work and discussed the outcome afterward. They don't make a mess, clean up anything they may have left and are pleasant to deal with. We signed up for their annual service, getting a discount on regular work and a free annual plumbing inspection. Very happy with their service.
Lori S.
Jul 2011
The work was done promptly, however, I felt that the price was FAR too high for the limited amount of work that was actually performed. The technician also tried to sell me an expensive package for plumbing services. I didn't appreciate the sales pitch.
Bonnie D.
Nov 2010
I would tell others that he was really quick. I called that evening because I had water spilling into my basement and the plumbing pipes to it were old and rusty. He came out close to 11 o’clock at night, but could not do anything then. He had the new pressure tank and everything for me the next day, so I have always had a good experience Mr. Rooter. The guy that came out here was real nice. My experience with him has been excellent. I thought that the price was fair.
Jean L.
Oct 2010
Each job was written up in advance. Considering all the amount work performed (3 visits), I felt the cost was reasonable with the competence, professionalism and courtesy shown to me by Mr. Rooter (Alan) and his workers. They were very patient and thorough, and very cooperative and helpful. I would highlly recommend without hesitation hiring Mr. Rooter. I am very happy with all of the work they have done for me, and I will have them back again if anything else needs repair. It is hard to beat honesty, competence, courtesy, kindness, and reasonable pricing. Hire a good plumbing firm. Hire Mr. Rooter!
Karen A.
Dec 2009
Estimate was provided the morning after my call, and the product was installed immediately upon my agreement. The initial estimate was much higher than I could afford, and effort to reduce cost to a more accepted amount was provided. I was very pleased with the service and will use them again.
Licensing
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FAQ
Mr. Rooter Plumbing of Champaign is currently rated 4.3 overall out of 5.
Mr. Rooter Plumbing of Champaign accepts the following forms of payment: CreditCard
Yes, Mr. Rooter Plumbing of Champaign offers free project estimates.
No, Mr. Rooter Plumbing of Champaign does not offer eco-friendly accreditations.
No, Mr. Rooter Plumbing of Champaign does not offer a senior discount.
Yes, Mr. Rooter Plumbing of Champaign offers emergency services.
No, Mr. Rooter Plumbing of Champaign does not offer warranties.