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Merry Maids of Champaign, IL

Carpets or Rugs - Clean at Home, Janitorial Service, Maid Service,

About us

Merry Maids of Champaign County & Surrounding Area employees more than 20 people and two - four subcontractors. Merry Maids generally requires customers to keep a credit card on file, however, any payment method including check, cash, debit card or money order is accepted.

Business highlights

46 years of experience

Services we offer

Housecleaning. Merry Maids provides mostly residential home cleaing however we also service several businesess in our area. Services offered: general home cleaning, cutter cleaning., professional carpet steam cleaning, window cleaning service

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
25%
3
0%
2
0%
1
0%
Showing 1-4 of 4 reviews
Alexander S.
Jun 2018
5.0
Yes, I recommend this pro
$30,000
Very professional and highest quality work!

Don G.
Aug 2016
4.0
Yes, I recommend this pro
$11,000
The service is generally good. Occasionally, there are some minor issues with something that did not clean quite right, but generally, we are happy with them. They could continue to be very attentive to details like in cleaning toilets.

Dianne R.
Jun 2016
5.0
Yes, I recommend this pro
$11,900
.

Melissa H.
May 2016
5.0
Yes, I recommend this pro
unknown

Amy E.
Apr 2015
2.0
$50,000
I had Merry Maids out to my house to do a deep cleaning about 5 months
ago because I am trying to sell my house.  I was quoted a price and the
job was done, but not to my satisfaction.  I decided to let it go
because I no longer live in town and didn't want to deal with the
hassle.  It was passable.  I called back recently to get another
cleaning done.  I got a quote for the house and the windows on Monday.
 On Thursday I received a call with a MUCH higher quote.  I said that
was not what I was quoted on Monday.  After several phone calls the rep,
Calvin, tried to explain what the person I talked to Monday did wrong.
 I don't care.  I was given a quote and expected it to be honored.
 Calvin said they would not honor it.  I was done.
Since they neither cleaned to my satisfaction nor lived up to their word I will no longer use this service.
Response from Merry Maids of Champaign, IL

"This customer was quoted the same exact price she paid for the service 5 months ago. We also guarantee our service so if there is anything not completed to a customer's satisfaction we will come back out and re-clean whatever was missed or not cleaned properly. However, if we are not notified of an issue we don't know to schedule a re-clean. Merry Maids serves hundreds of customers and it is important to us that each customer's specific cleaning needs are met on a consistent basis."


ERIN M.
Aug 2014
2.0
$15,000
They were not professional. The quality of the cleaning changed every time with the new cleaners they sent. We asked for environmentally safe products, or to use ours was fine (with no discount), and often times the cleaners had no idea about that.

Kenworthey B.
Jul 2014
1.0
$12,500
Spectacularly badly. They start with a and quot;thoroughand quot; clean, where they are supposed to clean every inch. Baseboards, fingerprints on switchplates, wiping down window sills, you name it. This and quot;thoroughand quot; clean, in our 2300 square foot house, took 2 people about 2 hours. It was no cleaner than a casual clean that my husband and I give it. We complained, they said they'd talk to the cleaners about it. This became a common theme.
The next time they came out, they sent ONE person, who was there for less than an hour an a half. Smudges on mirrors. Backsplash in kitchen unwiped. Spills on the floor. Sweeping underneath beds. Getting the picture? We called, complained. They said they'd talk to the cleaners.
Nothing ever got better. It got worse and worse each time. The final straw was, after we complained, the housecleaner left our house in a little over an hour, leaving two of three toilets untouched, kitchen cabinets with drips of food unwiped, smudges on mirrors... on and on. And a little note, saying and quot;The cat threw up on the living floor. I could not wipe it up.and quot; Presumably, because she was grossed out? I wiped it up with a paper towel, called Merry Maids, and cancelled the service.
We were paying about $125 per cleaning. Given how much time they spent, we were paying about $100/hour for one person. I kept telling Merry Maids that really, about $30/hour was reasonable, so I should get two people, working a solid, busy 2.5 hours. Their repeated answer was and quot;It takes as long as it takes.and quot; Also, that their employees SAID they were there longer.
In retrospect, many of my colleagues laughed when I told them about using Merry Maids. Apparently, they have quite a reputation around here. The fact that they have an and quot;Aand quot; rating on Angie's List, makes me suspicious of Angie's List.

Michael C.
Jul 2014
5.0
Yes, I recommend this pro
$12,000
unknown

Marisa Y.
Jul 2013
5.0
Yes, I recommend this pro
$14,000
I called Merry Maids several times and talked to Molly about a quote, then about scheduling a cleaning. She was super patient about the fact that I was trying to schedule a cleaning while not being in Champaign. Her crew did a fantastic job! They finished in an hour (and we were paying by the hour so the fact that they did the job quickly was awesome), the kitchen, bedroom, and bathrooms were spotless and my roommates and I couldn't be happier! We had asked them to clean our fridge and stove/oven and because they were pretty clean compared to what things usually look like, Merry Maids gave us a discount instead of full price. I will definitely use them again!

Laurie S.
Dec 2012
5.0
Yes, I recommend this pro
$10,600
They come every week. Megan and Aimie come out and clean my home. They are the best. They are excellent with my mother who is ailing, and they are good to my cats,. They are efficient and are worth every cent.

Laura M.
Jun 2012
3.0
$50,000
about

Joseph D.
Mar 2012
5.0
Yes, I recommend this pro
They clean my house every time that they come out. They focus on one room more than the others each time that they come out. If they are going to be late, then they will call me to check with me.

Martha M.
Jan 2012
5.0
Yes, I recommend this pro
I liked everything about their services. They really were very good. They worked efficiently and fast. They asked me to make sure that there wasn’t anything that they had missed. I would use them again in the future if necessary.

Laurie S.
Dec 2011
5.0
Yes, I recommend this pro
$10,000
They charge $100 a week. First time I used them was at the same time I had painting done in my old house in November of last year and they cleaned what is called as the move out cleaning and they did a very good job. So I hired them to do the weekly cleaning at the new house. They are doing a really good job. The two girls that come in the crew every week Magan and Amey are just very good and I request them to come every week. They are punctual and very courteous. It seems like they do a little bit extra.

Catherine W.
Jun 2011
4.0
Yes, I recommend this pro
$11,400
I have been using their services for a while now. They charge me like $114. I am not all that happy with them. They used to be excellent. The two cleaners that I first had are no longer doing the work. There is a new group and I think the first pair was just exceptional. So, I don't know if the second pair is bad. They are just not quite as good. I have also never had anyone else. So, I don't really know how to judge them. Their punctuality is excellent. Their price is a little high, but I haven't compared it with the others. I am going to continue using them in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Merry Maids of Champaign, IL is currently rated 4.8 overall out of 5.
Merry Maids of Champaign, IL accepts the following forms of payment: CreditCard
Yes, Merry Maids of Champaign, IL offers free project estimates.
No, Merry Maids of Champaign, IL does not offer eco-friendly accreditations.
No, Merry Maids of Champaign, IL does not offer a senior discount.
No, Merry Maids of Champaign, IL does not offer emergency services.
No, Merry Maids of Champaign, IL does not offer warranties.

Contact Information

510 N Cunningham Ave, Ste 3, Urbana, IL 61802

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