Country Arbors Nursery

We had a pretty terrible, unpleasant and unprofessional experience with Country Arbors landscaping on our condominium ground. Donna Cultra was the person we delt with.  The total cost of the work was $5,000.

Country arbors insisted that we pay them to install a new irrigation system for the new plants, which we did at no small expense. We had already installed a fairly nice system with multiple timers, etc.  at our own expense the year prior, but they insisted it be redone by their professionals and we figured in for a penny, in for a pound, if the professionals have a better way to do it let's trust them.

On the day of the work, without any consultation they just buried a few soaker lines in areas that were far away from our water lines and left.  We were pretty shocked by the trivial "irrigation system" they had installed, which was completely unusable because nothing had been hooked up to our water lines.

When we called them back to ask them to come meet with us and fix the issues (at least run hoses to our water lines), i had one of the most shockingly unprofessional conversations i have had with a contractor in 7 years of dealing with them for the condominium.  Donna Cultra was rude, angry, and in general just irritated that we were bothering here with these (what we felt were very minor requests) on a $5,000 job.

Honestly i was flabbergasted because i felt we had been quite misled and overcharged for the whole deluxe irrigation system they had promissed, but we just gave up having that addressed and merely were asking them to run hoses and splitters to tie their new hoses into the timers that we had bought and configured.  It took several phone calls and emails literally arguing with Donna Cultra and Country Arbors about who was to blame and why they didn't want to come out and add a hose.  For a $5,000 dollar job.  I have never dealt with a shop so disinterested in doing an hours worth of work on a large job to make a customer happy.

In the end we did manage to argue our way into having them angrily come by and do more arguing with us and put in 2 hoses (but no splitters and never bothered to connect them).  Their soaker hoses leaked because they never put washers on them -- which of course they would have noticed if they had even bothered to turn them on once and test them -- and we had to go purchase new splitters to connect them in.  But we just gave up trying to get Country Arbors to make things right because they were so incredibly unpleasant and unhelpful to deal with.

In summary -- I can't speak to the quality of their plants and flowers, but I would strongly discourage anyone from hiring them to do landscaping work if you expect them to be professional and leave you happy.  And whatever you do do not let them bully you into paying them to install an irrigation system!

Very unpleasant and unprofessional.

They came out to look at our property. Then, after they had drawn up a proposal, they called us in to show it to us. They set a date for the work and were actually able to come out before their estimated date. Considering the miserable condition of the bushes and hedges in front of our house, we were very pleased with the result. It made a big dent in our budget, but they allowed us to pay over the course of three months. However, I am also somewhat disappointed because I made it very clear that I wanted flowers, and what we got were just some tiny blossoms on rather nondescript plants, whereas I want spectacular blooms. I was also under the impression that we would have blooms in different seasons, but I don't see that. Nonetheless, I would probably use them again.

Their price is little bit on the high end, but they are extremely well qualified nursery. They are great and it was a family run business and they have really have return polices and guarantee all their plants. They are very incredibly knowledgeable about everything and they are very helpful. We plan to use them again.

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I really liked working with Jamie. The crew had the bush moved and the trees planted very fast. They even patched the hole (with grass) where the bush was originally.

I purchased a Magnolia tree from Country Arbors and am very satisfied with the quality of service and the tree. Everyone I spoke with at the nursery was very friendly and professional. We had the tree delivered and planted within a week after the purchase and the men were punctual and very professional. I highly recommend them!

We could not be happier with our Country Arbors experience. Our flowerbed is gorgeous and we get tons of compliments. All of the work was done while we were on vacation and completed ahead of schedule. We came home to the surprise of a new front yard! In fact, they even did more than agreed upon but never asked for additional money. I have no complaints, can recommend them without hesitation, and would hire them again in a heartbeat.