EAGLE HEAD ENTERPRISES

In fall 2016 we replaced our 30-year-old refrigerator with a new energy-efficient LG model with top performance ratings. All was well for eighteen months, but on May 9, 2018, food in the freezer compartment started to thaw. LG asked us to contact their local authorized service representative Eagle Head Enterprises. A nice guy from Eagle came on May 14 and diagnosed compressor failure. (This was the service performed.) Installation was scheduled for nine days later. So far, so good. On installation day, May 22, Eagle Head did not show up; they didn't call; they didn't answer the phone. The following morning they apologized, but rescheduled not for the next day, but for eight days after that. On May 29 Eagle repairman number two arrived. After forty minutes, he told me he couldn’t fix the unit, that it would be "dangerous, a liability." He said he doesn’t call LG, that I should call to see what to do next. I called LG, but they said of course that they had to talk to Eagle. After they got hold of him, they switched me to their second representative which was an hour away in Bloomington. Those guys were able to replace the compressor and restore function. However, we had three weeks without a fridge waiting on Eagle Head Enterprises.

Once the problem was diagnosed, no one called to give me a quote on the new drier drum. The office lady was very unprofessional over the phone when I called.

Great. Very nice technician came exactly on time and fixed it. A bit pricy ($125 flat fee for coming out, clearly stated and agreed on ahead of time) considering the problem turned out to be minor and easily and quickly fixed, but worth it overall as I felt I was in very expert and trustworthy hands. That was over a month ago and the dryer has been working well ever since. I would definitely use them again and highly recommend them for their expertise and professionalism.

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This is the second time I've used Eagle Head for appliance repair. The first time they came to fix my dryer. It needed a new heating element. The repairman explained exactly what was wrong, and he showed me the broken part. He replaced the part immediately (he had one in his van) and charged me a fair price. 
So when the power went out on my dishwasher, I called Eagle Head again. They set up an appointment for the next day, but then called soon afterward to tell me that a repairman was in my area now. He had extra time from completing another job early and could be at my house in twenty minutes. After a few minutes of examining the dishwasher, the repairman correctly identified a loose connection to the power supply underneath. Again, he had a replacement part in the van. So he was able to fix everything in no time. 
I would definitely call Eagle Head again.

Everything went perfectly from the time I made the phone call Thursday morning to the time the repairman showed up right after lunch, to the time he left approximately an hour later.
The repairman calibrated something between the freezer and the refrigerator as a "possible" reason why my refrigerator felt warm to me.  When he checked the refrigerator it was running fine.  The freezer was also fine. He pointed out that the ice cubes were frozen and not melting.
He said that the refrigerator goes through a defrost cycle at the same time every day that prevents condensation from building up. He offered this as a possible reason that the refrigerator was not running when I checked it, and why it didn't run when I turned the temperature down.
The way this company works is you pay $110 for the service call and the amount usually always covers the cost of a part if one is needed.  I agreed.
In retrospect the job was probably closer to $40-$60 gas included.

The high-temperature shut-off was replaced with no problem AND the washer and dryer configuration were changed to decrease the chances of having problems in the future. This was no small task, as it involved swapping the positions of the washer and dryer in a rather limited space and reinstalling a dryer vent hose.
I will definitely call Eagle Head again for appliance repairs!

My experience with Eagle Head was good. I had not heard of them, but they are one of the few companies in the area who service Bosch dryers, so I tried them. When I called, the person who made the appointment was pleasant and courteous. The person performing the service arrived on time. He examined the situation (eg, moved out the dryer, removed the back panel) and provided an immediate solution (reset). Granted, this was a simple repair, but the service person also described how I could fix the problem in the future and suggested changes to avoid the problem. The job was completed in less than 30 minutes.