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EAGLE HEAD ENTERPRISES

About us

Mark and his wife Bonnie started Eagle Head Enterprise in 1977 as a full line appliance sales and service store. Today we specialize in Service. We are factory trained and authorized for many brands, and offer a competative flat rate fee for our services.

Business highlights

48 years of experience

Services we offer

Eagle Head Enterprises provides in home repair solutions for all major home appliances. This includes stoves, and all laundry equipment such as front load and top load washers and dryers. We service most major brands., and venting equipment in the cooking area, as well as refrigerators, freezers, microwave ovens, ranges, window airconditioners

Reviews
4.718 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
6%
2
6%
1
0%
Showing 1-18 of 18 reviews
Ruth W.
Nov 2018
2.0
In fall 2016 we replaced our 30-year-old refrigerator with a new energy-efficient LG model with top performance ratings. All was well for eighteen months, but on May 9, 2018, food in the freezer compartment started to thaw. LG asked us to contact their local authorized service representative Eagle Head Enterprises. A nice guy from Eagle came on May 14 and diagnosed compressor failure. (This was the service performed.) Installation was scheduled for nine days later. So far, so good. On installation day, May 22, Eagle Head did not show up; they didn't call; they didn't answer the phone. The following morning they apologized, but rescheduled not for the next day, but for eight days after that. On May 29 Eagle repairman number two arrived. After forty minutes, he told me he couldn’t fix the unit, that it would be "dangerous, a liability." He said he doesn’t call LG, that I should call to see what to do next. I called LG, but they said of course that they had to talk to Eagle. After they got hold of him, they switched me to their second representative which was an hour away in Bloomington. Those guys were able to replace the compressor and restore function. However, we had three weeks without a fridge waiting on Eagle Head Enterprises.

Pamela J.
Jun 2017
3.0
$450
Once the problem was diagnosed, no one called to give me a quote on the new drier drum. The office lady was very unprofessional over the phone when I called.

Sharon D.
Sep 2016
5.0
Yes, I recommend this pro
$125
Great. Very nice technician came exactly on time and fixed it. A bit pricy ($125 flat fee for coming out, clearly stated and agreed on ahead of time) considering the problem turned out to be minor and easily and quickly fixed, but worth it overall as I felt I was in very expert and trustworthy hands. That was over a month ago and the dryer has been working well ever since. I would definitely use them again and highly recommend them for their expertise and professionalism.

Kathy M.
Mar 2016
5.0
Yes, I recommend this pro
$250
unknown

Pam F.
Sep 2015
5.0
Yes, I recommend this pro
$125
It went very well. Not only did he clean out all the lint in the dryer, he cleared the vent AND was able to attach the unit
to the wall much better than it had been.  I was very happy with the service and professionalism and will certainly
use this company again.

Diane T.
Sep 2015
5.0
Yes, I recommend this pro
$175
They originally came out about a month ago and they finished up the job for me last week. They work on those brands and they did a very good job. They were out twice and ordered two parts. They put them in for me. They were excellent and I have no problems. They came when they said they would come. They did what they said they would do.

Christi K.
Jul 2015
5.0
Yes, I recommend this pro
unknown

Patsy C.
May 2015
5.0
Yes, I recommend this pro
$175
I would recommend this company for their great service and friendliness.  My washer was fixed after a part was ordered within a few days. 

Jason M.
Mar 2015
5.0
Yes, I recommend this pro
$198
unknown

Lois O.
Oct 2014
5.0
Yes, I recommend this pro
$135
Dealing with Eagle Head Enterprises turned out to be a wonderful and easy experience! Bonnie was very helpful and informative when I scheduled the appointment, and Mark was not only very professional but was also quite personable. It was obvious to me that Mark is highly qualified and performs quality work. He even took the time to explain exactly what the problem was. I was so impressed that I made an appointment for him to come back next week to fix another problem!

John B.
Sep 2014
5.0
Yes, I recommend this pro
$50
unknown

Megan M.
Jun 2014
5.0
Yes, I recommend this pro
$200
unknown

William I.
Feb 2014
5.0
Yes, I recommend this pro
$100
This is the second time I've used Eagle Head for appliance repair. The first time they came to fix my dryer. It needed a new heating element. The repairman explained exactly what was wrong, and he showed me the broken part. He replaced the part immediately (he had one in his van) and charged me a fair price. 
So when the power went out on my dishwasher, I called Eagle Head again. They set up an appointment for the next day, but then called soon afterward to tell me that a repairman was in my area now. He had extra time from completing another job early and could be at my house in twenty minutes. After a few minutes of examining the dishwasher, the repairman correctly identified a loose connection to the power supply underneath. Again, he had a replacement part in the van. So he was able to fix everything in no time. 
I would definitely call Eagle Head again.

Sarah A.
Sep 2013
5.0
Yes, I recommend this pro
$110
Very professional, punctual and cost effective. The issues were explained to me well. I was very anxious to have someone come to check out the issues and they were able to come the next day, which was wonderful. I had just moved to the area,
and had only been in my house a few weeks so I was hesitant to call someone in, but I'm very glad I did!

Theresa T.
Mar 2013
4.0
Yes, I recommend this pro
$110
Everything went perfectly from the time I made the phone call Thursday morning to the time the repairman showed up right after lunch, to the time he left approximately an hour later.
The repairman calibrated something between the freezer and the refrigerator as a "possible" reason why my refrigerator felt warm to me.  When he checked the refrigerator it was running fine.  The freezer was also fine. He pointed out that the ice cubes were frozen and not melting.
He said that the refrigerator goes through a defrost cycle at the same time every day that prevents condensation from building up. He offered this as a possible reason that the refrigerator was not running when I checked it, and why it didn't run when I turned the temperature down.
The way this company works is you pay $110 for the service call and the amount usually always covers the cost of a part if one is needed.  I agreed.
In retrospect the job was probably closer to $40-$60 gas included.
Response from EAGLE HEAD ENTERPRISES
"Thank you for your review. I would like to clarify the understanding of our pricing policy. We charge a flat rate for service which is the $110.00 you have mentioned, but the flat rate does not include the cost of any parts. The flat rate includes all time and as many trips as are necessary to complete your repair, but it does not cover any parts cost. Those costs would be quoted accurately at the time of the diagnosis where it is determined they were needed. I just wanted to clarify the Pricing issue so no one would have an incorrect expectation. Thank you again for your review."

Karl R.
Feb 2013
5.0
Yes, I recommend this pro
$140
Great Experience from Start to Finish!!
Selected Eagle Head Enterprises based upon Angie's List Review.
Called another "A" rated Angie's List large appliance repair service, based upon larger number of ratings -- but they did not service LG Appliances.
Called them at 3:20 pm.  Service man was at my house by 4:10 pm.
My wife was there for the repair.  When I arrived home at 4:50 pm, she gave me 2 thumbs up!!
The Serviceman was prompt, courteous, knowledgeable, and professional.
He diagnosed the problem as a bad sensor; which he was able to replace in short order.  Part was about $30.  Service call was a flat rate $110 -- regardless of the time required.
He explained the problem clearly to my wife; did the work; and cleaned up -- leaving no trace that he had been there.
Highly Recommend this provider!!



KIMBERLY M.
Jan 2013
5.0
Yes, I recommend this pro
$150
The high-temperature shut-off was replaced with no problem AND the washer and dryer configuration were changed to decrease the chances of having problems in the future. This was no small task, as it involved swapping the positions of the washer and dryer in a rather limited space and reinstalling a dryer vent hose.
I will definitely call Eagle Head again for appliance repairs!

KIMBERLY M.
Nov 2011
5.0
Yes, I recommend this pro
$95
My experience with Eagle Head was good. I had not heard of them, but they are one of the few companies in the area who service Bosch dryers, so I tried them. When I called, the person who made the appointment was pleasant and courteous. The person performing the service arrived on time. He examined the situation (eg, moved out the dryer, removed the back panel) and provided an immediate solution (reset). Granted, this was a simple repair, but the service person also described how I could fix the problem in the future and suggested changes to avoid the problem. The job was completed in less than 30 minutes.

Licensing

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FAQ

EAGLE HEAD ENTERPRISES is currently rated 4.7 overall out of 5.

No, EAGLE HEAD ENTERPRISES does not offer free project estimates.

No, EAGLE HEAD ENTERPRISES does not offer eco-friendly accreditations.

No, EAGLE HEAD ENTERPRISES does not offer a senior discount.

No, EAGLE HEAD ENTERPRISES does not offer emergency services.

No, EAGLE HEAD ENTERPRISES does not offer warranties.