Mold Pro Chicago

Easy to communicate with owner, workers very professional and good at explaining process, finished sooner than expected and looks great

Joe and his team were thorough and detailed. They answered all of my questions and provided excellent service. Terrific communication. Highly recommend.

I called asking to get Mold removed from my basement. I let him know I needed to get mold removed and was thinking about moving my room to a different position if needed. I wasn't able to be there and per our conversation I thought he would eliminate the mold and have my small storage room looking better, instead of being transparent with me he gutted out my room and left it that way. He stated the paperwork he sent didn't have it listed as the drywall being replaced. At that moment I felt scammed, because I'm not a contractor and don't have much experience with this kind of work. I feel like I was over charged for work others would have done without leaving my room with more work needed and no remedy. He could have been transparent so that I would have been prepared to have drywall put back up. He also didn't fix the problem that caused the mold so I have to stay longer to figure out how to get the room put back together. I live out of town and this has added more stress and travel. How is the mold eliminated if the problem isn't fixed. Just a headache. And a waste of money I now have to hire someone else to fix this problem. Which he didn't even send me anyone that could help me out like he said on the phone. After I posted my review on Yelp the owner sent me a nasty text complaining. I'm not satisfied and sending me text complaining isn't helping me. He pointed out that he did recommended one person to fix the water damage, but nothing to put my storage room back together. Also I personally had to go back and fix the issue and the room stilled smelled of mold. I'm very disappointed and will never use the services again. The warranty is relied solely on me getting the problem that caused the mold fixed. He ensured he told me after I paid my money that the only way to get the 10 year warranty I needed to keep receipts that I fixed the problem that caused the mold. He didn't care to inform me I would be dealing with this issue with him ripping out my walls spraying a Solution and leaving my room gutted. He made it clear in his text to me directly that he doesn't beautify and restore back to what it should look like. I'm inexperienced and I expected his expertise to help me by stating that I would need more work done after he finished. That would have been better rather than telling me I should have understood my invoice and checked his website to see he doesn't complete the room. The pictures show how my room looked prior to Mold. Then mold occurred after a year. Then you see how Mold Pro Chicago left it. I don't like that the room stilled smells molded. They just ripped the drywalls off and left the trash at my basement door my tenants had to move outside. Hopefully there's no next time but I will take more time deciding who comes to remedy mold in my home.

Mold Removal on Drywall

Great, the company came down within 24 hours and tested area for mold using chemical tests and remediated the area. They were friendly and professional and efficiency diagnosed the problem and are now helping me solve it.

It was great. They did a great job. I was very pleased with them. They got it done quick.

Wonderful! I've worked with Joe in the past and just recently. He is always a reliable source when I come across mold issues with clients. He's responsive and gets the job done in a desired timeframe with an accuracy I would expect in my own home. I would absolutely recommend Mold Pro to anyone needing assistance with mold remediation of any kind.

I highly recommend Joe and his team at Mold Pro. If I could give higher than an A+ I would. Joe was very responsive and kept following up over several weeks as we tried to schedule his initial consultation and the work that followed to work around my busy schedule. When the team showed up they clearly explained the work they would be doing. They were kind, courteous, and efficient, and went above and beyond to make sure all my needs were met. And all this was done at an extremely reasonable price. I wouldn't go anywhere else for mold remediation!

Joe and his crew are phenomenal! They got to the root of the problem instantly, and let me know they are there to offer and help with any remediation services I am in need of. The process was efficient and professional. They are GREAT!! Efficiency at it’s finest!

The Mold Pro customer service was impeccable.... Joe was the person I spoke to initially he scheduled me an appointment for the next day which was spectacular considering the circumstances....The service woman (Mary) was courteous, informative, knowledgeable, and prompt. I would recommend Mold Pro to anyone looking for Mold remedy or testing.......

Overall the experience has been a nightmare. While you read this, keep in mind that Joe (the owner of Mold Pro) was unwilling to come out and personally look at what my complaints were. He dug his heels into the ground and tried arguing over technicalities of the contract. The technicalities that he tried arguing are addressed later in this review and blur the lines of ethical behavior. I only asked that he fulfill the scope of what was in the contract and that he stand behind the quality of his work, nothing more. I was blissfully ignorant over the past 3 years thinking that I had a safe house for my family to live in. Once I realized that has been a lie, I offered Joe and his company a chance to make it right. He decided to show his true colors and try to bully me into not holding him accountable. Here is our story: Back in 2016, my wife and I purchased our current house, as part of the sale agreement, we required the seller to eliminate all mold from the attic. They chose Mold Pro. Fast forward to 2019: I work for an energy efficiency company and they wanted to do a video shoot so they could show customers what is involved in a weatherization project. I volunteered my house because Im always interested in being as energy efficient as possible. Prior to the work being done, I had one of the contractors come take a look so he could prepare his team for the work that they would be doing. During his assessment, he pointed out that all the mold in the attic had returned. He said that it would need to be taken care of prior to moving forward with the project.I remembered that the seller of the house provided paperwork that showed the scope of work that was to be completed and that it also came with a 10-year transferrable warranty. I took pictures of the mold and reached out to Mold Pro. My initial interactions with Joe (the owner) were pleasant. He requested a copy of the warranty, pictures of the mold and proof that work was completed to address the initial cause of the mold. I did find it strange that as part of their warranty, they didn’t do their own assessment and document what they felt the original cause was. Either way, it was determined by my home inspection that the cause was bathroom vents being vented to the attic and not the exterior. That issue was resolved at the time of the purchase of the house and I was able to provide Joe the proof.At that point Joe agreed to send his team out to repair the mold under the warranty. Ultimately, they had to reschedule twice due to cold temperatures. That was understandable since this was around the time of the polar vortex and the temperature was in the negatives. I was told that they were going to give me a call on Monday to try to reschedule early in the week. On that Monday I received a text stating their ETA was 10am. Based on our last discussion, he was to call to reschedule for early in the week. Again, not a big deal, my wife was home and she was able to rearrange her plans to allow the Mold Pro team into our house and I didn’t want to risk rescheduling for a 3rd time.I was wanting to be home during the visit because my weatherization contractor had pointed out that there were several areas missed in the attic on their initial visit back in 2016. I asked Joe to have his team pull back some of the insulation near the corners to ensure they can treat the entire roof deck. I told him not to worry about putting the insulation back neatly because it was going to have to be removed for health and safety purposes anyways. He had agreed via text message. My wife said the technician that arrived was very nice and polite and he finished up at our house very quickly.I went ahead and scheduled to have the weatherization contractor, video crew and members from my company’s marketing department move forward with our project on Thursday 2/14. The contractor went up into the attic and started removing the insulation so they could begin the air sealing part of the video. Once they got further away from the attic hatch, they noticed that there were several areas that were never addressed on the overhead decking and joints, even areas that weren’t covered by insulation. The crew was able to finish the air sealing part of the job; however, they were not able to add in any insulation until the mold was removed. I had approximately 12 people at my house that all had to stop work because the mold was never properly removed by Mold Pro.I reached back out to Joe and provided him with the pictures my weatherization contractor took and let him know that they couldn’t continue until his team addressed this. This is where the interactions with Joe went south real fast. His response was “We will not be back”. I tried calling him and left him a voicemail letting him know that I needed to move quickly because my attic no longer has insulation and I have a 3 month old and 4 year old living in the house and it is the middle of winter. He eventually responded back and there was a ton of back and forth. I ultimately had move forward with having a different mold removal contractor come out to do the work because I could tell Joe wasn’t interested in trying to resolve the situation. Here is a list of Joe’s arguments: • That I am making assumptions on what was agreed to in the contract between the seller and Mold Pro o I have the signed contract, it lists mold removal from 880 sq ft of the decking and joists (which covers the entire sq ft of my attic)o All I was asking for was that the original contract be followed o There was no documentation on the signed contract that stated the job was only partially completed due to any circumstances o I see the fact that he billed for the entire square footage but missed approximately 2-3 feet along the entire perimeter as well as some other larger areas as not only an ethical issue but a legal issue. • Joe stated that he was never contracted to remove 100% of the mold in my attic o This didn’t seem like an ethical statement, why would anyone ask for only some of the mold to be removed? o Again, I was only asking that he remove 100% of the mold on the decking and joists which is in the contract • Joe stated asked me to point out on the contract where it list that they would move insulation to get to mold o He was correct that the contract doesn’t specifically state that; however, it also does not state that he wouldn’t move insulation. o I also have in text message that they said they would on their return visit. o I asked my trusted mold removal contractor that came out to complete if it was industry standard to not address overhead decking in the corners that may be covered by insulation. He said it would be an ethical issue for a contractor to not treat those areas. The trusted contractor also explained that there is a rake-like tool that is used for instances like that to ensure a proper and complete job. • Joe stated that I was negligent in getting the root cause of the mold in my attic resolved. o This is a false assumption, Joe did not personally come out to see the issues that I was referencing. o No root causes were pointed out in any of Mold Pro’s documents. o I was proactive and followed the advice of the home inspector and had the bathroom vents terminated to the exterior of the house. o Since there was about a 2-3 foot of untreated decking and joists around the perimeter of my attic, that was the likely cause of it coming back • Joe stated that his team is only able to treat accessible areas o I agree and wouldn’t argue that they should have treated inaccessible areas o I asked my trusted mold removal contractor if there were any barriers in my attic that would have prevented accessibility and he was adamant that all areas were accessible. If you have made it this far into my review, I would like to remind you of what I stated at the beginning, Joe was unwilling to come out and personally look at my complaint. I sent him the pictures and tried to get him to look at it from an unbiased perspective. I have over 20 screenshots of our text conversation and have asked him to ensure all future communication with me is in writing. He has

The service from Mold Pro Chicago was great. Joe was helpful and understood our needs. He asked the questions to determine that what we wanted was testing to see if we had mold even though there was none visible in our house. They tested all 4 floors of our townhouse and were were very satisfied with their work and the results report we received. I would recommend them to anyone.

Mold Pros said they would do it in one day, but they would have to leave air filtering units in place on all 3 floors overnight. Everything was done exactly on schedule, and I was back in my house the next day. I have allergies, especially to mold, so I am glad they were so thorough for my health and safety.

I am in the process of trying to buy a house that came back with really high mold counts. The sellers hired another company to come out with their "professional" tester and basically conducted a sniff test and a visual and claimed there was no mold present and we wasted our time and money. I spent over 30 minutes on the phone with Joe explaining the situation. This was even before we had even agreed to hire Joe to come out and conduct a third inspection. Mold Pro ended up getting the contract to come back and do a third inspection for us. They drove over 70 miles and did both a visual and mold sampling test for us. Testing came back exactly what we suspected, extremely high again, and Joe spent a good deal more time explaining the results and possible remediation steps. I highly recommend Mold Pro!

Company was very thorough in their work and I found them very honest and prices reasonable. Clearly pointed out to me how our mold problem wasn't as extensive as feared and so didn't try and up-sell me on services that were not needed. Thank you for your work!

Great! Make suggestions that I hadn't thought of.

Mold testing was easy and professional. Communication was great and we are happy with the services provided.

It went awesome. Joe explained everything in details. Took his time. And most of all I liked the that he saved me money. If you need a good reliable trustworthy mold inspector call Joe at Mold Pro.

Great. The team was very prompt and professional. They did a great job!

Joe Cascone responded immediately to our needs. Mold was found in the attic by the home inspector as part of the sales process. We needed the mold removed immediately. Mr. Cascone used the measurements of our roofing company vs scheduling a visit to the house saving us time. He provided the estimate quickly and had a team of three in the house the next day. They worked very hard, eliminated the mold and vacuumed the floors leaving the house very clean. Crew was professional, courteous, and knowledgeable. Provided a 10 year transferrable guarantee. Would highly recommend this company. Great job!

They were so professional and nice. No mold was found. I would recommend them to everyone.

Brian and Macho did a thorough and professional job on our attic space. The area was cleaned and treated. Everything was properly contained and cleaned up afterwards.

Excellent. The Mold Pro crew, led by Brian Cascone, showed up at 9:30 AM this morning, was finished by 12:00 PM. All work was performed in a professional manner, and in accordance with all applicable codes and guidelines.Price was reasonable.

Recently bought a home and didn't know that mold was residing in the basement. Suddenly I found myself contacting a few different Mold Remediation Companies for estimates. After speaking with Brain and Joe I was convinced that they were honest and capable of doing the job. Brain, Joe and his guys were outstanding, from giving me the best estimate to the professionalism his guys demonstrated before, during and after the process. Great service, great price and a 10 year warranty! Can't beat that!

Service was prompt