AIR-EASE GEOTHERMAL HEATING & COOLING

It went really well. They were done in half of a day.

Bob and Carl arrived on time. It took approximately 8 hours to complete the job. They were neat and careful both bringing in the new equipment and taking out the old. They had to disconnect and reconnect the old humidifier. We haven't yet been able to check the air conditioner because of the outside temperature, the furnace seems to be working well.

couldn't just give him the OK to start a job with no idea of how much it would cost me. We settled at 4 hrs, he left saying he had to go get a special tool, but left his worker there to do as much as he could until he got back, I overheard shortly after on their Nextels - he was getting coffee, gas and stopping by another job site before returning. Didn't bother me until at the end there was an additional charge for 1.5 hrs for Bob's time there on the site. Denise told me was for his expertise & time at the site telling the worker what to do (a couple of times they didn't agree, & Bob got loud with his worker, but that wasn't my business) as I told Denise I feel the 1.5 hr was unfair, he may have been here 45 mins & it wasn't disclosed. This was supposed to be an estimate. Instead I paid $400 to have them removed, along with a broken valve and no new radiators installed. I also don't feel good that I had to put 100.00 on my credit card to pay a portion of the 1.5 hr for Bob's time.

GREAT PEOPLE WITH EXCELLENT CUSTOMER SKILLS. THEY REALLY CARE ABOUT KEEPING THEIR CUSTOMERS HAPPY (AND WARM AND COOL!)