Sears Home Services

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I called Sears repair and was pushed to purchase a service contract, which I declined because it seemed a ripoff unless one has breakdowns every year. I had to wait about a week (though to be fair, that included a three-day holiday weekend) for the technician to come out when I was available. I got an automated reminder call the night before, even though it was a holiday (July 4). The technician arrived the next day during the promised four hour window, which I wish could be a more specific time. The problem was a heat sensor; he had a replacement part in his truck. $89 diagnostic fee, $53 for part, and $80 additional labor plus tax on parts added up to the $227.61 total bill. Seems expensive for a one hour job and a small part, but the technician was very courteous, informative, and efficient.