Dr. Air Heating & Cooling, Inc.

I would use them again in the future.

One person came out to do the checkup. It took him about 45 minutes to complete the service. He left the area clean.

unknown

great service great work great warranty

This was a horrible experience. We were told by the serviceman that our furnace needed to be replaced because the heat exchanger was cracked. It took less than 3 minutes for the representative to come to this conclusion. He stated that I would need a $2500 furnace replacement. When I contacted another company to confirm this assessment, their serviceman told us that not only was it not cracked, but the igniter, a $50.00 piece, was all that was needed to repair our furnace. He also told us that using a mirror like the Community serviceman did would not reveal a cracked heat exchanger. He showed us the heat exchanger by removing the panel ABOVE the one the Community serviceman removed. Our heat exchanger was in perfect condition. We feel this company does not care about it's customers needs and only cares about it's bottom line! We took our business elsewhere. Don't be influenced by them being a part of the 'BBB' because anyone can belong just by paying a fee. I was horrified that I could have been taken so easily by a 'reputable' company. I will be contacting the company for a refund of my $60.00 service fee, since we were basically lied to about our furnace. STAY FAR AWAY FROM COMMUNITY HEATING AND AIR CONDITIONING!!!! The company we hired said my furnace was in pristine condition, even at 15 years old. Our furnace is now working beautifully - but by another companies actions.

Arrived on time. Fixed the problem. Waited around after the heater started to be sure everything was working correctly. Educated me on how to maintain the unit.