Rooter-Man Plumbers

The company Rooter Man is a completely fraudulent entity. They have one technician working for the them named Reginald Jennngs and he is a well trained con artist. He comes to your home and diagnoses what he says is the problem regarding a clogged drain. After he is unable to open the drain, he comes up with another issue that may be causing the original problem. He doesn't know what he is doing but does an excellent job of convincing you that he while the original solution didn't work the other solution will. After I signed off and approved of the second solution and it doesn't work , he then recommends a 3rd solution for of course more money. He originally snake my drain which did not get it opened. I paid him $330 for which I never received an invoice. He then explained that the clogged was between my toilet and the drain in the basement. He said that he would have to remove the toilet and snake it directly through that hole. He never removed the toilet but went to the basement and ran a cable through the clean out down there. He claimed that he got it open but after paying him another $460 the drain is still not open. I have not received an invoice for this service as well and the drain is still not open. Now he claims that he needs another $500 to camera the sewer drain to see where the problem is. So at this point I called the office number that I had gotten off the internet to see if someone at his office could explain to me what was going on with my situation and why I hadn't received an invoice for the work he had performed. I spoke with up to 10 different people who all told me that they would have a manager call me and also that they would contact the billing department to have them email an invoice for the work done. I have yet to receive a phone call or an invoice. Reginald Jennings is not who he says he is. He is a con artist taking advantage of customers such as myself who know very little about plumbing. His company Rooter Man is in business as well to defraud its customers. PLEASE DO NOT USE THIS COMPANY. They are crooks and they all should be in jail.

After stating he would be there Thursday or Friday, he called back Thursday and said he would not make it until Friday. Friday came and no show, no call and we haven't heard from him since. We just went with another RELIABLE company. If you can't show to do an estimate how would a customer know you will even show up or complete a job??? Bad business practices and irresponsible.

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Kris did awesome job! Within 2 hours he replace the drain under sink at T in the wall. Great price and knew what he was doing!!!! Would use him again!

responded quickly after being called and gave an estimate
showed up next day and fixed the probelm
Service rep (Brad) very polite and fixed pipe and answered all questions

They arrived on time and with the needed materials. They were respectful of our house and took extra precautions not to step on the carpet with dirty boots. They were extremely nice and went above and beyond to explain everything to us.

Phil (plumber) came on Saturday April 28 and provided the estimate. He returned Tuesday morning (even in a rain down poor) and installed our new water heater and brought system up to code. He was very professional and performed work in a timely manner. Phil leftthe area clean once completed.