Berlin Fox Valley Collision

Awful! We went here after our car's front end was damaged. They used subpar materials and their workmanship is beyond sub par. In fixing the bumper/front end they stapled our mud flap to the wheel well, (I have a photo). It flew apart while we were driving. As s female, I had to stop on the side of the road and remove the hanging mud flap with a pocket knife. In replacing the windshield washer system they put it in backwards. The light they replaced was not sealed and filled with condensation after 1 day. When we returned to have these problems addressed the owner was rude and dismissive, telling us the staples where from the manufacturer, fact:manufacturers do not staple mud flaps to wheel wells. They never apologized for the errors thier shop made. They did begrudgingly offer to fix the issues, and so we set up an appointment. When the appointment time arrived they "forgot" to order a rental vehicle because hurricane Harvey had happened their were no cars available in Illinois. The Hurricane happened a month prior in Texas. After an exceedingly frustrating conversation, they did find a car and re-fixed the issues, yet again it is falling apart. Stay away!

excellent experience. Top notch!

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Berlin did a terriifc job on the repair of my rear fender. I got three bids and Berlin offered the best value. They provided an accurate estimate after reviewing various options, repairs were completed on time for the agreed pricing. There was some scope expansion once the rear fender was removed but Larry called me and got approval prior to proceeding. They even detailed the car. I got my car back in better shape than when it went in. I definitiely would use Berlin again.

From the first phone call, to the 7:45 a.m. meeting, and onward, everybody I met was the upmost examples of professionalism and 100and customer-oriented. They posted pics on the web site and texted me when they were there. The free Keurig coffee was excellent as I waited for the rental car to pick me up.
The work was superb. I cannot tell where the old ended and new began on the paint. The interior of the car was cleaned far better than when it arrived and there was absolutely NO dirt or dust or indication the car had been worked on -- other than the fact that it looked new again.
There was a small problem with the gas tank area and when I took it back, they directed me to a mechanic just down the street and they picked up the charge for that as well. There was no "that's not our problem" or anything else ... they made the phone call to the other place and gave me directions to it. My car was taken in immediately and I was out of there quickly.
The service, workmanship, friendliness (did I mention a box of Christmas cookies was also available when I picked the car up?) and attention to detail could not have been better. Any question I had was answered promptly and professionally. I am more than just pleased!

I've used Berlin auto body once before in Bensenville and they did such a nice job, that I didn't want to chance using any other body shop. At that time they were in Bensenville, but were were forced to move because of the O'hare expansion. I was very happy to see that they moved to St. Charles by Randall and Dean. Regarding the Lexus, Berlin gave me a free loaner until the work was finished. The first time I brought it there for the estimate. I sat in the waiting room and watched the big screen tv. and Berlin even offered me a choice of beverages while I was waiting. I'm a very picky person and went over the Lexus with a fine tooth comb and could not find one flaw. It looks exactly the same it did before the accident and the paint matched so perfectly, no one can tell it was ever in an accident. Regarding the dump truck. The owners told me that they installed largest and most environmentally safe paint spray booth in the area. I was shocked when they told me that the would have no problem fitting my dump truck in the booth. They told me with the combination of sand blasting and being able to fit the truck in the spray booth, it would look good. It didn't look good, It looked great! I've been in the construction business for a long time and had many trucks painted. This was by far the best paint job ever. I would recommend Berlin Fox Valley Collision for anyone to who needs body work. They fixed both a Lexus and a six wheeler dump truck both at the same facility. They exceeded my expectations on both!!!