RUBY ELECTRIC INC

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Fabulous. Gave updates. Gave diagnosis. Gave timeline. Fixed problem.

The person that represented Ruby Electric was very cold and condescending. He quoted several prices, and I opted to do some work myself in order to cut costs. When the time came for the installation of my hot tub, I thought it somewhat strange that we should go through the yard instead of installing the box on the outside of the house and running the electric in the basement. When I called the representative back he said that yes it could be done quite simply and without extra conduit and special cabling for underground installation. The service man came out and he was very agreeable and very professional, and also when asked he stated that it should be less of a price because they're using non underground cable and no conduit. When the bill came there was no adjustment I contacted them stating with the installation person indicated, I was immediately called back by the installation person stating why I have gotten him in so much trouble so I contacted the main office the main office was very short and unpleasant with me. When I requested to speak to the owner, he was not pleased to deal with me. I informed them that unless they were a bit more professional and considerate of the fact that they used less materials that first quoted and that they should adjust the price accordingly and if not, I would seek another electrical company to install the whole house generator they summarily dismissed me. Overall slightly pricey and unprofessional, and I would state that you keep a close eye on the costs of what they're charging you.

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Electrician arrived at the designated time. Took about 2 hours. Everything was done and cleaned up.

The light was fixed properly, but not sure why it took 4 months to get a part? Luckily, I didn't need the light for every day use. Probably won't use them again.

They picked up the generator at Lowes, brought it to my home and installed it. The price was for both the generator and the installation. Everything went fine. They explained how it worked and how to maintain it. I've had it for two years with no problems.

The work was great, but their responsiveness was terrible. When we needed to call them back to have them take care of a motion detector that wouldn't work properly, we had to call 2 or 3 times. It was very annoying.

After they came out and made the estimate and I put down 1/2 the payment, I had to call them several times to make schedule when they would do the work. It took less than a week for them to come out after that. They were said they would be here at 8:00 in the morning and arrived at 8:30. The only problem was when they put a hole in one of the wall while they were changing the light switches. They did repair the wall before they left. They were very polite and used shoe covers when they were walking around my house so they wouldn't get mud anywhere. They were finished before 3:30.

Most companies stand behind their work and want to be sure the customer is satisfied. Ruby Electric, however, charged $70 for 10 minutes to complete hanging my chandelier when I asked them to come back to correct it. The link was gapping so that visitors noticed that first and told me the whole thing would come crashing down. Also, the bowl of the chandelier was on crooked. I thought that the bill must be a mistake and wrote to the owner but all that did was add late charges. Communication in the office seemed confused when I tried to reach them to resolve the issue. Although I'd been happy with their previous work, I will not be calling them again or recommending them to others.