RUBY ELECTRIC INC

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Fabulous. Gave updates. Gave diagnosis. Gave timeline. Fixed problem.

The person that represented Ruby Electric was very cold and condescending. He quoted several prices, and I opted to do some work myself in order to cut costs. When the time came for the installation of my hot tub, I thought it somewhat strange that we should go through the yard instead of installing the box on the outside of the house and running the electric in the basement. When I called the representative back he said that yes it could be done quite simply and without extra conduit and special cabling for underground installation. The service man came out and he was very agreeable and very professional, and also when asked he stated that it should be less of a price because they're using non underground cable and no conduit. When the bill came there was no adjustment I contacted them stating with the installation person indicated, I was immediately called back by the installation person stating why I have gotten him in so much trouble so I contacted the main office the main office was very short and unpleasant with me. When I requested to speak to the owner, he was not pleased to deal with me. I informed them that unless they were a bit more professional and considerate of the fact that they used less materials that first quoted and that they should adjust the price accordingly and if not, I would seek another electrical company to install the whole house generator they summarily dismissed me. Overall slightly pricey and unprofessional, and I would state that you keep a close eye on the costs of what they're charging you.

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