PRAIRIE INSULATION

These people were terrible!! I called them because I was told they could fix my fireplace. When they finally called me back, they told me it was $150 just to look at it. Then they came out & took my $150.00 and never called me back. I started calling them and was told they would get back to me. Three calls later, I spoke with someone and 'he's been busy' and 'it'll be a while', he still hasn't check into parts. Which by the way I had the owners manual with part numbers and had given that to the repairman. I also told him I had clicked the link on the manufacturer website and found the parts and could order them. He said he won't put the parts on if i buy them. So, I guess I am out $150 and the three weeks I've been waiting for them. Poor customer service!

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On October 29, 2014 I sent back the signed proposal and the Health and Safety form I had to sign before the work would be scheduled. The Health and Safety form stated that I agreed to be gone for 24 hours from my house once the work was done because of the possible health effects of the spray foam. I had to email the salesman twice to find out when the job was scheduled, I received an email saying they were really busy and didn't know when it would be scheduled. I came home on Dec. 11, 2014 to find a toxic smell, realizing that the foam had been sprayed that day without prior notification and my dogs were home all day smelling the toxic odor. There was no one in the office to answer the phone and the salesman's cell phone voicemail was full and unable to record my call. I was left to find a place to stay that night with my two dogs and had to take the next day off work as I left the house without a change of clothes. Then I had to have them come back and clean up the mess they left in the crawlspace and fix a crack already present in the spray foam. Most of my correspondence with this company took two emails to get my answer, there was never anybody in the office when I called.

everything was good, except there was a miscommunication with me and the installer over a place where I said the insullation was not necessary.

No problems other than the minor dust issues noted. Workers did have booties with them and used them in the house rather than walking in dirty boots. I keep these handy but it was nice that they had their own.

I called and they came out the same day to give an estimate. i scheduled an appointment later for installation, they were prompt and thorough and they were able to give me $1400 in instant rebates from ameren so my out of pocket cost was so low that i could not have done the job myself and saved money it would have cost more. thanks