M B Heating & Cooling Inc

Jason and his team were knowledgeable, friendly, & courteous while helping us resolve a major water problem.

Attempted to price gouge me. Needed a part installed that sells for $20-$30. This was a simple part that would take about 5 minutes to remove old one and install new. The tech quoted me $440 to install this part. I declined. I still had to pay the $109 service call charge. I asked the tech to clean my furnace as long as I still had to pay the $109. The tech refused. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. lOOK AT ALL THE 1 STAR REVIEWS THEY HAVE. Many of the reviews are also for price gouging. Many other reputable companies in Springfield.

They are fantastic very professional very fast and very clean.

They were prompt and considerate. They answered all my questions. Their workers were really kind. I trusted them.

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It was under the other contract, it was much less, like a $120. They added extra features when they bumped it up, like if they had to come back and repair something you get 25% off. I told my son that he could use a head replacing his system in this horrible hot weather. I recommended them and they were quick to get there. They're very good about explaining what needs to be done. They left the area very clean.

Twice a year they come out and check. I have a service contract. It went up this year; I want to say $270, that included if they have to do any work needed at a discount.

Came out twice, the first time it was the fan contact relay had failed and it would not run. The second time a mouse had gotten into our wiring and shorted out the contactor on the unit outside. They had it fixed within a few hours, they were on time, and they worked through the rain and fixed our unit. He was totally Soaked but he really busted his butt. Highly recommended

They replaced 25 year old units in a tight little closet with energy efficient, incredibly quiet units and were very professional. A little pricier than another company we were considering, but the products they offered were better per consumer reports.

This was the first time they came out. We thought it was a little high.

We had a new furnace and air conditioning and they were out for service on that system.

The air conditioner wasn't working and the technician that came out just thought it was freon and it had a leak. They didn't check the leak before they filled it up. They came out right away and they were professional but they messed the diagnosis and never knew what the problem was. In all fairness to them they down to about $300 because I wasn't fantasized with it. They wanted to replace the whole furnace and air conditioner unit and all I needed was a simple part. I just needed a part that was leaking fixed and they didn't do that, so they wanted to replace the whole HVAC system.

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Everything went wonderfully--MB got a technician (Darren) to my house the next morning. I was so grateful. The price was fair, and I was relieved. I was actually really sick too, so he was very patient with me being such a drama queen!

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It was just fine. I was very satisfied.

The MB Heating & Cooling crew did a fantastic job. The process was completely professional, non-pressure sales, with good explanations of everything on the front end. They were always prompt, clean, and prepared. We replaced our existing furnace and thought the cost was very competitive. We had scheduled our installation for a few days prior, and were asked to delay the installation as another customer had a no-heat situation. We were glad to agree to reschedule and think that this shows to their customer service focus that they would ask and tend to the higher priority installation.
I had a quote from a competitor for similar grade installation and feel that the price was very competitive. All costs the same, I would have hired them based on the professionalism and customer oriented that was displayed in the contact and review process. 
The installation crew did a very good job, left the job site clean and made a nice, tight, professional looking installation. I've had things installed before with other contractors where the goal was to Git'R'Done. This was not the case here. M&B worked diligently to get the job done and made sure all my questions were answered. Overall, as a natural gas professional who is concerned with proper and safe furnace installations, I would highly recommend MB Heating and Cooling for your furnace replacement.

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Found problem when others could not.

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The work performed as noted above was excellent and price was in the expected range.  Fortunately, this unit is located in a room that can be isolated from the rest of the house (which is served by a separate heating system) as this was a very cold period. 

Our only concern was that the estimated repair date was off by about a week apparently due to shipping problems with the replacement part.  For some reason the part was shipped to Champaign and then had to be reshipped to Springfield. 

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