Glass Doctor of Central Illinois

Absolutely terrible communication! I had contacted Glass Doctor in regards to replacing a $130 framed mirror that arrived shattered from Amazon during shipment. I explained to the owner that it had arrived broken and that the Amazon seller was reshipping a new mirror. I had questioned whether it was worth replacing, but if it could be done for a reasonable amount I would like to keep from throwing away a beautiful metal frame. Owner stated they agreed, I gave dimensions of mirror and owner stated it would cost $50. I dropped framed mirror off and didn’t hear anything until I called 2 weeks later. Owner stated the mirror was complete and I could pick up. The following morning I went to pick up the mirror. However, owner was not present and when employee went to charge me there was no ticket on the item. The employee called the owner and after some discussion I was told it would cost $120! I stated I could have purchased a new mirror for $130 and that I had been quoted $50 initially. There was zero communication in letting me know that it would cost more than double the initial quote. Had I known I would not have had it replaced. In the end I ended up paying $75, which is still more than I had been quoted, but not the $120 they had tried to charge me. I absolutely will not do business with this company again and will not recommend any company, such as this one, that bait and switch their customers.

Never showed up, and never called after setting appointment.

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They sent someone out for an estimate on repair on a broken window on our house.
The technician was punctual and very nice - he quoted us $250.
A couple of weeks later, a tech came out (right on time) and installed the window.
He did a fantastic job, as well as being very polite and did not make a mess.
We will definitely call the Glass Doctor again when we have a window repair to make!

The only issue was that they had a guy come out and measure the windows and then they had to order it, which we understand.  A couple of weeks later a guy showed up with the windows and it was a different guy and the windows did not fit.  They had to order them again, so there was a delay there.  Their price seemed a little high.