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Brookens Wood Floors Inc

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

About us

In business since 1976 and locally-owned with seven professional and industry-certified employees. Owner is a charter member of the National Wood Flooring Association and currently serves on several committees. Participates in the SAHBA Home Show and Springfield's Adopt-a-Street program. 2014 NWFA "Wood Floor of the Year" winner in the restoration category.

Business highlights

49 years of trusted experience

Services we offer

Sell and install custom & prefinished wood floors, incuding flush-to-the-floor vents; match new to existing floors; repair water, pet, termite and other damages; create custom borders, medallions, and inlays; and educate the customer about the appropriate species for their family living space. An exterior dust extraction system is used to help keep your house clean during installation

Services we don't offer

Tile and carpeting

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
PayPal

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
6%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-16 of 16 reviews

sheryl R.
11/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Brookens Wood Floors completely refinished our entire houseful of floors and we could not be happier. In the beginning we didn't even know if the floors could be saved. In the kitchen the floor did need to be pulled up and replaced with new oak because they were such a different (ugly) style. it now matches the rest of the floors which are original to the house. The stair treads were also completely refinished as well as three bedrooms upstairs. When I first inquired about an estimate, the owner of the company promptly got back to me and set an appointment. I was given a written estimate that day which I felt was a very reasonable price for that much work. He is very knowledgeable about both new and old floors and we felt very comfortable in choosing him. Once they started on the floors they showed up every weekday to work on them without fail. When everything was sanded they put a number of different stains on them for us to pick from. Everyone on his crew are very professional. They always made sure we knew what the schedule was for the day and when we could walk on the different areas of the house. They took our very, very old oak floors and restored them to looking so much nicer than I could have imagined. We will definitely be using them in the future, they do gorgeous work.
Description of Work: Brookens Wood Floors refinished my old floors and stair treads and replaced my kitchen floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Robbie J.
10/2014
5.0
hardwood floor, flooring contractor
  + 0 more
unknown
Description of Work: Refinished floors and replaced a few bad spots. New trim

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

Kathleen A.
08/2014
4.0
hardwood floor, flooring contractor
  + 0 more
Did not hire seemed nice enough
Description of Work: Estimate to refinish living room 2 small bdrms Did not do work to expensive for me I did have termite Damage to repair though but that repair was only 900 dollars the rest To refinish the small bedrooms and living room.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$3,000

Ronald K.
06/2014
5.0
hardwood floor
  + -1 more
Ralph said the floors, which were in really rough shape, would look brand new once he and his crew were done and that is exactly what we got! The floors look incredible. Ed and Leroy were very professional and very easy to work with. It is quite clear that these guys take a lot pride in their work. The estimate was right on the money with the only adjustment for some repairs of some damage under the refrigerator which no one knew about until the job was underway. We are completely satisfied with the job Brookens Wood Floors did for us and we would recommend them without hesitation. Don't try and find a shortcut. Hire the best right up front and you will be glad you did!
Description of Work: We had all the wood floors in our house sanded and refinished. This included the entry way, the kitchen , pantry, half-bath and the sun room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Sheila N.
05/2014
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Installed hardwood floors in hallway, entry, living room, and dining

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Arla P.
11/2012
5.0
hardwood floor
  + -1 more
Wow, what great people! They moved all of my furniture, took up the old flooring, removed old staples, put down new hardwood, replaced the trim and put everything back. They left the area very clean each day when they left. They were very tolerant of my various animals checking things out. They showed up each day when they said they would and put in a full day of work. I can't say enough about how great the experience was.
Description of Work: Had old laminate and vinyl flooring removed and hardwood installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Mary C.
10/2012
5.0
hardwood floor
  + -1 more
Ralph has never failed in his professionalism, the quality of his work, and the consideration of his employees.
Description of Work: We have had a professional relationship with Ralph Brookens for many years. We are a floor covering retailer, and occasionally we have a customer who is in need of someone to refinish their existing hardwood (a service we do not provide). We do not hesitate to recommend Ralph. In fact, we live in an area of older homes, and I would guess that Ralph has refinished hardwood floors in at least half the homes on our block.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0

Yes, I recommend this pro

Melissa L.
03/2012
5.0
flooring contractor, hardwood floor
  + 0 more
Fantastic!
Description of Work: While my house was on the market to be sold, my entire great room solid maple floor was damaged by a cleaning service. In the the cleaning service's attempt to repair it-they did further damage. I called Ralph because he did the original installation. He had a crew there within days, and they repaired the entire floor back to (better than) new condition. He even was respectful to the cleaning people and worked with them on the price. The crew was great with my family and tolerant of the unique situation. Thank you Ralph Brookens (and the boys)! You are a great company and a great group of guys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BETTY D.
09/2011
5.0
hardwood floor
  + -1 more
They took out all the old carpet, disposed of it for me, and the baseboard. I did not ask them to replace the baseboard as I was installing new so they disposed of that too. This was a big help when one is doing a project so large. They planned to be done in one week but it required they return the next Mon. a.m. for an hour or so to finish some fine detail work. The installers were great. They worked very hard and this was one of the hottest weeks of July 2011. It was hard to maintain a cool home with the doors open a lot carrying in and out. They endured. I'm sure this is way easier to do with no one living in a home, and they had to work around me and I had to live with the process and the mess. But we survived and the end product is great. I am attaching only a photo of the dining area because the trim is still not up (it's being painted and we're not done here yet). You may not be able to tell from this photo the quality of their work but I can asure you this was nicely done. I think it was a good investment in my home.
Description of Work: They removed all the carpeting from my home and the old laminate from the dining area. They installed hardwood flooring throughout my home. This included the dining area (part of kitchen/dining room), the living room, the hallway and four bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,204

Melissa L.
02/2011
5.0
flooring contractor
  + -1 more
I used Brookens Flooring (Ralph Brookens). Kelch was not a part of the company any longer. Mr Brookens was polite and very helpful (insurance company was involved). The refinishers, Ed and Leroy were funny and a terrific help during the whole process. Took only 2 days and I had my furniture back on the floor on the third. Excellent work, personalities and PRICE! I will use them in the future.
Description of Work: Sanded and refinished 11yr old maple floor. Big room (20x30). Moderate scratches and indentations taken out. Several coats of Orange Glo refinisher removed in the process.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,780

    Contact information

    2621 Dickens Drive, Springfield, IL 62711

    www.brookenswoodfloors.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation

    FAQ

    Brookens Wood Floors Inc is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:30 PM

    Tuesday: 7:30 AM - 5:30 PM

    Wednesday: 7:30 AM - 5:30 PM

    Thursday: 7:30 AM - 5:30 PM

    Friday: 7:30 AM - 5:30 PM

    Brookens Wood Floors Inc accepts the following forms of payment: Check,PayPal
    Yes, Brookens Wood Floors Inc offers free project estimates.
    Yes, Brookens Wood Floors Inc offers eco-friendly accreditations.
    No, Brookens Wood Floors Inc does not offer a senior discount.
    No, Brookens Wood Floors Inc does not offer emergency services.
    Yes, Brookens Wood Floors Inc offers warranties.
    Brookens Wood Floors Inc offers the following services: Sell and install custom & prefinished wood floors, incuding flush-to-the-floor vents; match new to existing floors; repair water, pet, termite and other damages; create custom borders, medallions, and inlays; and educate the customer about the appropriate species for their family living space. An exterior dust extraction system is used to help keep your house clean during installation
    Tile and carpeting

    Contact information

    2621 Dickens Drive, Springfield, IL 62711

    www.brookenswoodfloors.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM