Better Way Home Improvements,Inc

I paid to have a re roof done on my house and garage which included all new drip edge as the contract states. Not only did they not do all new drip edge as you can clearly see in the photos they also did not wrap the edges so now there are big gaps where the sheathing is exposed. There was also a lot of garbage in my back yard and a bunch of nails in my driveway. Another thing they did was leave a bunch of black marks on the house from throwing old shingles off the roofs and hitting the house. When I brought that up, one of the workers lied and said that they are not responsible for that and that it says that in the contract. He ended up saying they will be “nice” and clean it off for me, But all they did was smear it and leave greasy spots that are still there 4 months later. The worker also told me, I have to power wash the stains off myself. I tried to contact the owner Paul Bryan several times with no call back at all until I left a message telling him he needs to call me back or I will take legal actions. He called me back within one minute. He told me he was sorry and blamed everything on his workers like a true leader, and said he would come complete the job I paid for and clean all the spots correctly in the next week. 4 months later, still haven’t heard from him. Another thing I just found out is he did not pull a permit for the job like they told me they would.

Paul was great to work with. My mother in law thought he was friendly and personable. He seemed very responsive. It was a fairly big job, with various quirky stuff to do.. Unfortunately, their crew picked an approach to drain on roof that we did not agree with. Paul had them redo it without cost, so I was happy with that. It took about nine weeks total from contract signing to completion of work. Due to lots of rain. Hire again? Who else could I go to?

It went great. There was a mismeasurement on two windows requiring a slight delay for those windows but they replaced 17 windows and did capping for them in 17 days. They came back at a time that was good for me and finished the other two windows. Paul and his son were professional and prompt and all work was completed to the highest standards.

Salesman came out to bid the job. He was ok and seemed to know his product but he talked badly about other roofing companies. He wanted a signature right then after he had been told many times that we were seeking other bids. A little less pressure on his part would go a long way.

Work was quick and done in one day!

quite well, no problems, good job.

Excellent job on the vinyl siding. We had them use a new product that they were not used to real stone siding. The owner found what we wanted and was willing to install. Small hiccups but willing to correct to make me ( I am know to be very particular on the tiny details) happy with end result. Even came and replaced a broken piece of vinyl from a storm. Went out of way to give us what we wanted. Excellent clean up afterwards. I plan to use for roofing too

We had noticed over the last few winter months that water spots were appearing on ceiling toward the outer walls of our home. We had a few companies come in and take a look and provide estimates.  Sears wanted over $20,000 to do our home which is a ranch 2,600 square foot home! We also had Sundown Exteriors provide us an estimate and they were far more reasonable than what Sears quoted. We attempted to have The Roofing Dog provide an estimate but both times we attempted to get information for them they were not helpful and acted like they didn?t want our business.  We contacted Better Way Home Improvements and we pleased with how quickly we could get an appointment and their price.

When Paul came to our home and looked over our problem he was very friendly and professional. In the end he ended up with the same conclusion as Sears and Sundown, we needed a new roof. The current roof most likely didn?t have a water barrier when it was installed and air was not properly circulating. He provided us with a few different options to meet our needs. In the end we had the roof and gutters replaced. We placed our deposit for $1,600 on 3/19.

They came on 4/27 to replace the roof. Everything was going pretty well when they found out that we did have a water barrier before, but with the gutter removed they could see how the water was actually getting in.  I can?t remember the name of it, but a piece of metal that was supposed to meet up with the roof had a gap allowing water to get in under the shingles.  They didn?t have the material with them to fix the issue which is why the job was two days instead of one.

My hostas plants took a bit of a beating during the roof replacement (they fully recovered). They did a pretty good job cleaning up our yard, making sure it was free of nails.  We did find a couple handful of nails around the house in the rocks (close to the house), but at least that wasn?t where the dog or kids play.

The one thing we didn?t know was that the new gutters were not being installed the same day as our roof, but days later.  We had a couple of good rains between when the roof was installed and the gutters going up.  Paul told us that another job was taking longer than expected but ours would be done quickly, it wouldn?t take any time at all to install them. 

Once they were installed they looked great along with our new roof. We had a few minor complaints that Paul addressed for us. We have issues with water getting into the basement and the gutters didn?t go far enough away from the home. He had his gutter guy come back and put extenders so that it was where the old gutters let out. The other complaint was one of the downspout was placed right next to our bottom porch stair and it would just get flooded.   Paul came himself on 7/25 and moved the down spout so that wouldn?t happen anymore.

Bottom line is Better Way Home Improvement has provided us with a good product and they have followed through every time. Paul has provided us with a good customer experience.  I can?t say officially if the original problem has been fixed or not, that may not be realized until winter.