
Aire Serv of Central Illinois
About us
Aire serv heating & air conditioning can provide many services to keep you and your family comfortable. A few of the products and services we can provide for your heating, cooling and indoor air quality needs are service and repair, system maintenance, advantage member plans, replacement & installation, guarantees, air cleaning and purification, duct sealing, duct cleaning, indoor air quality, heating, air conditioning and indoor air quality products and commercial services for your business. Our exclusive written guarantees are designed to protect you and your home. Request a free home estimate, design your own heating and cooling system, shop for filters or accessories online, request an in-home aire quality survey. Additional DBAs - HRI Jacksonville Inc, HRI of Central Illinois.
Business highlights
Services we offer
Refrigeration, Repairing, furnace & heat pump. Duct Cleaning, maintenance, replacement &installation of heating and cooling
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
11% | ||
0% | ||
0% | ||
5% |
"Hello, My name is Chris Williams, the owner, I would like to start with saying that I am disappointed that you are not 100% satisfied with our service. I would be more than happy to speak with you about it at anytime that is convenient for you. I would like to speak on how we like to address a unit with leaks. When a system develops a leak we firstly want to make sure that there is in fact only one leak. If the leak is found to be in the valve stem we want to address the leak itself and not just put a cap on it. A good example would be with a car tire leaking. If I took in a tire for repair I would want them to check the entire tire, and not just stop at the first leak found. If the leak was found in the valve stem I would want the stem repaired and not just a new cap placed on the stem. By using this approach we can be assured that you will not have any further issues from this troublesome area, and we then can give you a 1 year parts and labor warranty on this repair that includes our 24 hour service / 7 days a week. Again, please feel free to contact myself as the owner or please feel free to reach out to Joe our manager once again. Thank you and we do wish you the best."
All employees of the company wore shoe covers which was appreciated. The installers did a great job cleaning up after themselves. I was told they want to leave the area cleaner than when they began the job. They did this for sure. Matt (pipe fitter) stayed until 7pm to finish my job so I would not be left without a running furnace. He apologized for being at my house so late but I appreciated him staying late to finish the job.
Since getting the new system installed, my house is warmer and the furnace runs much quieter than my old one. I am very pleased with the final product. And especially the service I received from the staff.
The whole experience really began late night of February 23, when our furnace stopped working, Air Serv took our call and Scott, one of their service men called back in a just a few minutes. After some consultation, we made the decision to have him come first thing on Sunday morning, He arrived around 8:15 and spent several hours working with our furnace, eventually involving Chris in the process. They were honest that given the age of the furnace, it's future was problematic. Eight days later it went out again, AireServ came back and tried very hard to revive the furnace, but given the problems, the only decision was to replace it. Their sales representative, Kurt, stopped by that afternoon, he made us aware of the range of furnaces we could choose from, the pros and cons of each and once the decision was made, he was able to insure that what we wanted was in stock and could be installed the next day.
Drew and Ernie were at our door by 9 AM the following morning and at around 12:30, our new furnace was installed and working; by 1:15 the guys from Aire Serv had cleaned up their work area and were gone, leaving the area around the furnace as clean, if not cleaner than it was before they arrived.
It is now one week later and the new furnace is quieter, more efficient and working without a hitch.
I was impressed with every aspect of Aire Serv and it's people; their prices were reasonable and competitive, ever individual was knowledgeable, punctual, courteous and neat. I would not hesitate to recommend them to anyone.
While there were some initial problems after the installation that required a few additional service calls, most of the issues were eventually found to be because of the thermostat that was provided by my home security company. Once that was figured out and a new and more capable thermostat was installed, the system has been working perfectly and I'm extremely happy with my purchase and the installation.
I was also pleased when they informed me about a $250 manufacturer rebate that I was not aware of as well as the exceptional warranty/guarantees and financing that they made available to me.
Since I have used AireServ for about five years now, I can say with confidence that they are an HVAC contractor that you can trust to do the job right for a fair price and can be counted on to respond very quickly, 24 X 7.
Licensing
State Contractor License Requirements
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