Tim at Drains was very responsive, professional, and knowledgeable about our storm drainage project. Got the project done in timeframe he said and knew how to adjust in the field when reality didn’t align with plans written on paper.

We have had a problem with our main building drain line clogging once a year, every year, since we purchased our home 14 years ago. We had it cleared around Thanksgiving of 2022 and it was again blocked only 2 months later. Fed up, I wanted to understand what the exact problem was, and proceed with fixing it. Tim and I spoke at length and therein I explained the history behind the issue (including experience from rodding the line myself on previous occasions). Tim explained what he thought the problem might be, based on his experience, and discussed various options including firm costs (not the "well, it will cost somewhere between $5 and $50,000" BS). We talked for about 30 minutes whereas conversations with other plumbers usually lasted all of 3 minutes wherein they explained how much it would cost, how they expected to be paid, and when they could come out. Tim showed up promptly at the agreed-upon time with Pedro and the two of them went to work. Without going into details, those two spent approximately 4.5 hours working my issue during which time they mechanically rodded the line 5-6 times, ran a camera into the pipe following each rodding, and then hydro-jetted it twice (might have been three times and they inspected the line using the camera after each hydro-jetting as well). I paid extra for the hyrdo-jet but I knew that they would probably need to resort to this following our phone call and again, I understood going into it exactly what the cost would be. These guys really busted their tails (other plumbers were typically in and out in an hour or less) and from what I could actually see via the camera, Tim and Pedro appeared to fix the problem once and for all. I spent a lot of time with them (as an engineer, I am curious by nature) and I felt like there were times when they could have said "Yeah, good enough" but they would talk and say "yeah, we should really do [this] again." In summary, Tim and Pedro were very professional, VERY hard-working, and extremely thorough, and I received a service that I feel was far in excess of that provided by anyone previously. Tim is the only person that I will call in the future should I need this service again (but I doubt it!). Finally, there were not surprise or escalated costs. Fantastic experience! Thanks Tim and Pedro!

This is the third time we have called Drains INC. They are now our go-to for every two year rodding our main sewer line that runs through a beautiful tree. Tim is always prompt, personable, professional and informative.

Tim provided quality workmanship good pricing and timely response.

We had an unusual difficult situation with water seeping up through a concrete floor periodically and Tim was very persistent until the storm drain was completely rodded out. It was a pleasure dealing with a contractor that was very responsive to calls, straight forward, and dependable.

It was a pleasure meeting Tim yesterday. He took care of some drain problems for us and we were greatly impressed with the quality of his work, his overall level of customer service, and his honesty. The price charged for work done was very reasonable. He is definitely not a rip-off artist like some other companies are. We will call him any time we have drain issues in the future.

Awesome on time showed up, Experienced, Clean .

Honest, experienced, clean

Gave ball park estimate on the phone. Did a great job. Used camera to check their work.

No waiting time showed up at my property on time. Like it thank's

Tim was awesome! He fully explained everything as he was doing it so i was aware of what was being done. He gave me preventative measure to take to prevent the problem from happening again. And also Drains Inc did my job at literally less that 50% of what another company quoted me. Overall an exeptional job from all everyone at Drains Inc. For the first time ever using a plummer, i know i wont ever use anyone else.

Drains Inc and Tim, are Awesome people! The two most important qualities in a company are Image and Integrity! Throw in Expertise And Honesty and you have Tim and his company Drains Inc! I asked for extra business cards so I can give my neighbors the best plumber for their hard earned money. They are friendly, kind, courteous and on time. They fixed what was wrong and let us know about other things we will need in the future! 👍👍👍👍👍

Tim was prompt in responding to my request and straight forward in his approach to the job and pricing. I highly recommend him for drain work

Family owned responsive company. Great customer service.

Tim Roberts is very personable, like working with a friend. I would strongly recommend this company to residents or a business. He is detailed and explains what needs to be done to the fullest.

This is a great company. Tim was responsive, on time and obviously skillful. The price was very reasonable. I would definitely highly recommend this company.

Tim is very personable and tells it like it is while educating the customer. He brainstormed possible solutions to my problem and worked with me when I didn't fully understand. Sewer men make a lot of money, but it is hard, dirty work and they deserve it. His prices were the most reasonable that I had seen for a job like this. He and his laborer worked hard and never stopped, they did not try to run up the price by taking more time, and they allowed us time to make decisions while they continued working. They also take cash, check, or charge!! We had a rain storm come about 12 hours after they finished their job which proved that the job was done 100% correctly! We know that was money well spent!

Very thorough, found a problem that no one else could!

Steve G. was very good and I will use them again. He was professional and did good work.

Was well pleased with Tim, from Drains,INC. He was very professional and listens to you. He explained exactly what the problem was and how he could fix it. Straightforward and no pressure. He was very competent and his prices reasonable. Would refer him to others.

Tim from Drains, Inc was a pleasure to deal with from the first call. I spoke to him initially and was impressed by his professionalism, his willingness to listen to the problem I described and the price for the project.

Good price .good work

Very competent- prices reasonable - explained everything

Tim is professional and knowledgeable. Opened up the sewer line and showed me what was causing the blockage. Ran the camera line through the pipe and showed me how much was cleared and gave me the option to leave it like it is, or continue and clear everything out. I will definitely use him again next spring to maintain the line