Advanced Energy Systems Inc

All went very well all the way from the estimate through the actual installation. The quote was very competitive, the office was very thorough and followed up as needed to make sure everything with the city went smoothly, and the installers were quick and efficient. I could not ask for anything more.

1/9/2014 original call
My generator has been down for a while, I contacted Advanced Energy Systems Inc to take a look at it. When they came out they said they would have to get back with me. After two weeks, I had not heard anything so I decided to call them. They are giving me the run around about the weather and parts, then went on to tell me that he could not give me a date to come out and out of no where said the 26th of February. I asked why they keep pushing the date back and their response is that they have days where they have 20 people or 50 people on the list, I do not understand why they are not trying to service my home.

2/6/14 Jeff a serviceman from Advanced Energy just left. He was unable to fix the problem because of a bad starter and solenoid. He has to go back to his shop and get the parts. He was very courteous. He said that THEY SHOULD BE BACK NEXT WEEK. While I am disappointed, I understand the situation.

2/14/2014 a service rep came out today and started the generator and installed the cold weather kit. It was so nice to hear the generator running. The service rep was very nice. After a terrible start to this incident, I am very glad to say everything has been corrected. Unfortunately it has taken over a month to be fixed but in the end the last two service reps were both very professional and cordial.

John and Adam were very professional and great bunch of guys. The explained everything about the 4 gang switch and helped us position the recess light over the shower. Took about 2 1/2 hours to run the wire, cut the hole for the light, get the 4 gang box to fit perfect.

Two men worked at the house. They both spoke clear English. One worked on installing the gas line. He had to install an gas line from the front to the rear through our hung ceiling. He was able to avoid drilling into our foundation by using an old pipe hole. The other man worked outside on the electrical. The men had to work around and under our deck. They drilled as few holes as possible to the cedar deck siding. They spray painted the exterior metal pipes leading to the generator. The generator was placed on a 3 inch layer of rock and then on a concrete pad, which was an additional cost. After the installation the two men explained how the generator worked and what to expect when it turned on. They double checked that the generator could handle the load of our house with the air conditioner and other lights and applicances running. We needed to upgrade our gas meter which took place after the installation. The men told us what to do to bleed the line of air after the gas meter upgrade. We were able to follow that process after the upgrade was completed. The generator has been installed for a couple of weeks. It comes on for about 15 minutes once a week. Advanced Energy was a great company to work with. Bruce, who did the estimate was professional and thorough. Jenny, who does that scheduling, was very personable and helpful and the two men who did the install were very experienced and knowledgable about Generac generators. We felt assured that the generator was installed correctly. We passed the Village inspection! We are very satisfied customers!

A rep came our a few weeks before the actual work to create a quote. The rep arrived on time, stayed about an hour, performed all the necessary calculations to select the appropriate unit for my house. I was given two options for the actual generator, and the benefits for each. They gave me enough information to select the appropriate unit for my needs. I was given guidance in obtaining the required permits, and guidance in meeting the village requirements. The workers arrived on time, and finished the job in an efficient manner. After they finished installing, they explained the unit, and required maintenance. I also got a bonus 4 year warranty. I'm very happy with the service provided.

The installation was done in January when it was cold and snowy. The installation team did a fantastic job and and were courteous and professional. Planning with the village was handled by Advanced Energy which made the project easy for the homeowner. I would definitley recommend this supplier.

I like their timing. Their price was about average. They have a good reputation.

My installation was a bit more expensive due to the electric service and gas service being on opposite sides of the house. The estimates I got from Advanced Energy for the 17kW install were on par with others that really sounded like they didn't know what they were talking about. Jeff knew what was needed and provided me with a few options in the estimates. The complete installation took a day and a half mainly because of 15 circuits I needed to be moved. The generator was installed just in time for the storm of 7/11/2011. Power in the area was out for 82 hours. The generator worked like a charm. Had full power to the house and was able to run 2 AC units just as promised and now proven. Best money I've spent on a home improvement so far. My neighbor also had the same generator installed by Advanced Energy Systems. His install was around $5500 because his electric and gas service are on the same side of the house.