JNJ Heating & Air Conditioning

I might be getting tricked by this place and they are playing an elaborate prank on me. I am a VIP member of their service, so quarterly I get some free services done. Been with them for more than 5 years. It all starts with a technician doing a routine service on my furnace. The say the drip plate needs replacing. Ok, so they say they will order the parts. Months go by, I hear nothing. I email asking to do the work. Again nothing. I move on. Fast forward to new quarterly service. New tech says "oh no the drip plate doesn't need service, you need a deep clean." Ok $500 later I have a clean furnace. Summer comes around. Record heat. The furnace makes a jet engine noise, super loud! The fan in the furnace is obviously wrong. I make an appointment. Wait around all day. They call, "Oh sorry we can't actually make it today." Great, ok, well then come tomorrow. They do. They say that some belt was off or something. They fix it, under warranty of course, so no cost to me. But still Two weeks go by, now its RECORD heat mid-June 2022. We start to hear a GRINDING like a jack hammer from the furnace. We turn off the AC. So we have no AC mid-summer. They come by. The tech says another screw was loose and caused the blower wheel to grind and get stuck, thus blowing the blower motor. Ok...so they have to order the parts on Friday. "They'll be in early next week." Monday....Tuesday....Wednesday....oh the parts are in! Yay!! Appointment gets booked for the morning. I stay home from work......annnnd they come at 5:30 pm. Great. Two techs this time. They come by look around for a while, take things apart. Then they ask me, who came and fixed it last time, what did he look like. So now I am trying to describe a 20-something guy with a star wars tattoo that was in my 100 degree house last Friday. Long story short, the tech says that t he first tech did not say the motor was blown! I said "well I kind of remember him saying that." So new-tech looks up the notes. He reads his ipad and lo and behold, the first tech DID say the motor was blown, but new-tech FORGOT TO GRAB THE PART FROM THE OFFICE. He apologizes, says he'll get me on the schedule for tomorrow. Great. Ok. I get a call from their office saying "Your on for tomorrow." Cool. I take ANOTHER day off work. I call 8 am the next day to ask where I am in the schedule so I can, ya know, do things. I AM NOT ON THE SCHEDULE!! Well now this is getting a little irritating. So I kind of yell at them. They say ok, we will get you on the schedule for today. They call and let me know that the tech will be there between 10 - 11 am today. I am not hopeful.

They are pretty good. The rates were fair and I am satisfied.

It went fine. He said he was replacing capacitors all day. Other guys never returned calls or bothered to show up after making appointment.

Pretty good in what they do.They know what they are doing.

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very professional and a wonderful job done

Installed a new central AC, Heater, and blower system in July 2016. Excellent service via email, phone calls, initial quote, delivered and installed on time within scope, very friendly technicians. Dec 2016 hearing a metallic squeaky sound only when the heater runs. Called JNJ and they were able to get out next day to check things out. Turns out the gas meter is causing the squeaking, sound occurs because of the volume of gas being drawn by heater. Technician did a system heck while he was onsite. 110% effort from these folks every time I've worked with them. Definitely recommend using them again.

Very good - no surprises.

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We had a wonderful technician. They identified the problem with a specific valve that adds water to the system. They took the time to figure it out and changed out the valve. They also rerouted some of the piping so it works more efficiently and bled the whole system.

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My furnace wasn't working.  I was checking it before the cold weather really set in and before I had a chance to schedule someone to come out and do a winter check.  I called a little before 9 in the morning and the technician showed up before 10:00. He repaired the furnace, just needed cleaning.  I appreciated his honesty about that being all that was needed.  My furnace is old and it wouldn't have been hard for him to convince me I needed a new one. At my request, he replaced the thermostat- my old one didn't have fan only setting. 
Josh was very professional and explained how the new thermostat worked.  He made sure to test both the air conditioning and heat settings. 
I will be scheduling a complete duct cleaning in the next couple weeks.  I would definitely recommend them to others.  They will be my go to heating and air conditioning provider.

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Jnj was on time & took care of everything

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Smooth as silk a real joy!
YES I will uses them again
Jeff j rocked it!
Very knowledgeable

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Came our right away, found out what was wrong and fixed it right it away. Very prompt on emergency services.

This company, and its owner, Jason, is everything you would want in a Heating & Air company.  Like so many, I have many nightmare stories about being overcharged, taken advantage of, etc.  JNJ is FANTASTIC.  Jason is professional, yet warm, and I really felt good about him overall as a person.  He gave me a great deal, and even helped me secure some rebates from both the utilities and Bryant.  Just top-notch.  Jason's crew of three were friendly, professional, quiet, neat, prompt, and did an amazing job in a tight space in a matter of hours.  Jason then returned and checked the job.  Just an outstanding & trustworthy service company.  I will be recommending!  My days of worrying about who will show up are over!

Jason at JNJ is a great person - he runs a company with top notch products, top service, great pricing, and most importantly they are wonderful to work with!