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About us
Rite Lock and Safe has been providing quality and professional security services to the North Shore and greater Chicagoland Area since 1954. Licensed, bonded and insured we specialize in both Residential and Commercial security needs. | High Security Lock Installations | Standard Lock Installations | Keyless Locks | Rekey Services | Access Control Systems | Decorative Hardware Installations | Antique Lock Restoration and Refurbishing | Home automation Lock Integration | Home Safes | Gun Safes | Luxury Safes | Whether you need to have your locks changed or repaired, are upgrading the security of your home or business, want to convert to high security locks or install access control devices... we have a wide selection of options and price points available. Please visit our over 3000 sq. ft. show room where we can assist with all your security needs. Our knowledgeable and friendly staff are happy to answer any questions you may have or offer suggestions to fulfill and meet your specific requirements. IL State license #192.000252
Business highlights
Emergency services offered
71 years of experience
Services we offer
| High Security Lock Installations | Standard Lock Installations | Keyless Locks | Rekey Services | Access Control Systems | Decorative Hardware Installations | Antique Lock Restoration and Refurbishing | Home automation Lock Integration | Home Safes | Gun Safes | Commercial Safes |
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.738 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 38 reviews
Mark M.
Sep 2017
Don at the shop was rude from the start. He said there would be a 15% surcharge for using credit cards. Then the keys didn't work. I brought them back to the shop. They would not recut them. They insisted on buffing them only. I brought them back home again and the still did not work. I just had to throw them away. I would have had better luck getting them cut at Home Depot.
Response from RITE LOCK & SAFE
"[Member Name Removed], Thank you for the feedback and for stopping in. We are certainly sorry you had a bad experience in our shop and I want to express my apologies for any miscommunication that was had. In our shop we charge a $1 Service fee for any credit card transactions under $10, which your purchase was. We have never charge more than this amount for any credit card transactions. We also explained that we could not re-cut your existing keys because they had been cut too deep; once this happens keys cannot be reformed. We had offered to cut any new keys you had purchased and would not have charged for them. It can be difficult to explain this when you bring in blanks that were not purchased through us. With this said, we would have been happy to refund you had it been discussed in our shop at the time of service and would still be happy to do so if you stop back in. Should you have any additional questions or concerns I may be reached at the number below to review any miscommunication that may have existed Thank you. Matthew James Right Lock & Safe 847-676-0046"
Parissa B.
Apr 2017
After all was said and done and I paid by check, the guy that did the work said, "you know, it would have been cheaper if you had asked for X instead." That would have been a better form of service to deliver prior to starting the work. The quality of the job was fine - just disappointed at a lack of transparency upfront.
Jennifer C.
Apr 2016
unknown
Ryan G.
Nov 2015
unknown
Rob P.
Jun 2015
They basically matched whatever the best offer was on Angie's List. They were good. The tech that I worked with was really straightforward honest guy so that stood out. We had conversations so it was good. I'd give them A all the way. If I had to, I'd use them again.
R D.
Feb 2015
unknown
John N.
Dec 2014
Owner was pleasant & professional...
Craig B.
Dec 2014
unknown
Bette D.
Sep 2014
unknown
Bryan B.
Jun 2014
Kevin came on time and was professional. He did a good job changing the locks.
Brian W.
Mar 2014
.
Lukas G.
Feb 2014
Steve Zumann with Rite Lock & Safe was wonderful. He was able to fix my old Welch mortise lock which was no longer operable. He was able to accommodate me and come a little earlier in the day as I had requested which helped me out a lot. As he fixed me lock we talked about the work that was being done and he explained the inner workings of my lock. He was a pleasure to deal with and even checked another lock on the way out. My lock is working great now and I would not hesitate to call Steve again.
Jean G.
Feb 2014
They were fabulous. I called them the day of the service and they came that same day, terrific!
Khemarey K.
Feb 2014
Basic service. I had some trouble with the lock a few days later because it kept getting stuck.
David F.
Aug 2013
I provided information about the problem and drove over to get the suggested key just before they closed on a Saturday. Much to my disappointment, the key did not work. I called back on Monday and returned with the key. One of the other locksmiths had an idea for a different blank and made another key at no charge that worked perfectly. Problem solved without an expensive house call.
JENNIFER G.
Jul 2013
The locksmith was on time, extremely courteous and pleasant. He fixed my back door lock quickly and did a minor adjustment to the front door lock while he was at it.
Cheryl W.
Apr 2013
Working with Rite Lock & Safe has been a very good experience. On 7/6/12 the locksmith tech came on time. I had wanted to get the same old regular locks installed. When the tech came he accessed my locks and in detail informed me of different options available
regarding lock systems. He really informed me regarding the different locks, that I upgraded from the old system I had. The tech was
very clean in his installation. I will use and refer Rite Lock & Safe again.
regarding lock systems. He really informed me regarding the different locks, that I upgraded from the old system I had. The tech was
very clean in his installation. I will use and refer Rite Lock & Safe again.
Rosemarie S.
Mar 2013
After contacting the largest lock repair company in my area that I have used for years, they told me they couldn't get parts for my door knob (it was from a rarely used but expensive manufacturer). The people at Rite went the extra mile and contacted the manufacturer in Canada, got the parts and did the repair work. They were friendly and their great service helped me so that I would not have to install two new matching door knobs instead of just fixing the broken one. I will use Rite in the future!
Richard W.
Mar 2013
Great
Louise M.
Sep 2012
He was on time, which is very important to me. He did a great job. I was very satisfied. They are neat, clean, and charge a fair price.
Ron R.
Jun 2012
I needed a doorknob & lock and deadbolt put on a new side garage door. I also needed it keyed to my other doors. I called on Wed. The person I spoke to was polite and intelligent. He gave me a choice of products and prices. We agreed on locking doorknobs and a dead bolt. I asked if they worked on Saturdays. They do at no extra charge. Seth was there on time. He called first to tell me he was on his way. He was a good worker and explained what he was doing. He was done in an hour and on his way. An excellent experience.
Jason L.
Jun 2012
We were locked out of our house and called Angie's List to get a list of some locals. They told us about this locksmith. He called me back in about 10 minutes and was at our house within 20 minutes. He tried the locks; got in after some efforts on the others. He then set up a time for us to have him put a new cylinder on our front lock. He was very professional, thorough and extremely friendly. We will definitely do business with him again.
Laura M.
Jun 2012
The locksmith arrived promptly and performed the service very quickly. It was a weekend, so we understand their price, but would have appreciated a sliding scale for such an easy job.
Patricia P.
May 2012
The locksmith arrived on time, was very, very courteous, and discrete. He worked efficiently. He did a really great job. We especially appreciated it because it was a very stressful situation for us. To our surprise, all the keys were originals. We thought there would be one original and six copies.
David J.
Mar 2012
GREAT
Licensing
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FAQ
RITE LOCK & SAFE is currently rated 4.7 overall out of 5.
RITE LOCK & SAFE accepts the following forms of payment: CreditCard
Yes, RITE LOCK & SAFE offers free project estimates.
No, RITE LOCK & SAFE does not offer eco-friendly accreditations.
No, RITE LOCK & SAFE does not offer a senior discount.
Yes, RITE LOCK & SAFE offers emergency services.
No, RITE LOCK & SAFE does not offer warranties.