When you choose Ned Stevens for your gutter cleaning, gutter repair, gutter installation, and other services, you can count on exceptional quality of work and outstanding customer service. Our labor staff are all our own employees, and we train them in our state-of-the-art training facility focusing on quality work. Our work is 100% Guaranteed. Your satisfaction is our goal. We want to make your gutter cleaning experience effortless. You never need to be home! We are fully insured and guarantee all of our work. Check out our services offered and call or click to schedule a free estimate today!
Gutter cleaning, and more! , gutter installation, gutter repair
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
17% | ||
25% | ||
0% | ||
8% |
"This is completely untrue. 1. We don’t take payment information until the work is done. 2. You never contacted us to do work for you. Why you would review us when we never had any contact is beyond me."
"Thank you so much for your review! We work hard to make sure you are always happy and appreciate your time and feedback!"
"Thank you for the time you took to review our service. With regard to your leaders, we did tell you both on the bill (advising that a problem was found), we then sent you an e-mail advising that problems were found, and then spoke with you on the phone within a week of the job letting you know. I will discuss that more below. First, however, I want to apologize if you felt that the phone operators did not handle the calls properly. I will personally listen to the Quality Assurance recordings, and I will speak with phone agents. Our goal is to get better every day, while making the customer's experience a pleasant and happy one. We have enough things in life that are stressful--scheduling gutter cleaning should be painless. We are quite passionate when it comes to gutters. We see mistakes made by homeowners every day, and some of these mistakes lead to significant gutter problems. With some regular maintenance, gutters will have a long, happy life. Having reviewed your account, I can tell you that your gutters and leaders are in poor shape. They are holding some water, and there are dents in your leaders. The entire system was found to be quite old, and, in a sense, falling apart. We made all these findings and let you know by invoice, by e-mail and by phone that the system is failing you. This type of a problem happens because it needs more routine maintenance. Although the agents probably tried to tell you that, they may have done so in a manner that is improper. Again, I will listen to those calls to see how they were handled. If you have any questions call us and ask for Rob, I will always make sure you are happy!"
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