ANDY'S CLEANING SERVICE

They're very good in terms of price. They're excellent cleaners. They're highly responsive. They will clean whatever you want them to do. They do a great job.

Andy was very responsive to my calls and was very easy to schedule with. The condo looked really clean to me--especially the wood floors, The stains in the kitchen sink were gone, and it was clear that the cleaners moved things of the floor to clean. The bathrooms were very clean as well. The stacks of paper were straightened up, and as I requested, the cleaners were careful not to throw away anything that wasn't in trash cans. My finances have changed otherwise I would continue to ask them to clean every 4 weeks.

At first it was ok. The second week, the crew was almost an hour late. The fourth time, someone knocked over an antique torchiere lamp and broke the glass shade. They apologized, and Andy's wife said they would pay for a replacement. They threw away the broken glass chunks but left specks of glass on the chair and floor. Had I not caught this before they finished, they would have left slivers of glass all over the living room. I called Andy a few days later to discuss the matter. He was rude, yelled at me when I canceled our service and when I said we'd bill him for a replacement, he lost it. After a replacement was found, Andy did not return phone calls for over a week, until we threatened to sue him in small claims court. He still refuses to pay for the replacement shade ($175+ shipping) and screams at both me and my husband over the phone. He is completely irrational and extremely rude. Our next steps are to file with the BBB and go to court.

WELL, WHAT CAN I SAY; WILL I CALL THEM BACK...NO WAY!

ANDY WAS VERY PROMPT WITH HIS CREW FOR ALL SCHEDULED APPOINTMENTS (6). THE CREW DID AN EXCELLENT JOB OF CLEANING THE FIRST TWO TIMES, FOLLOWED BY MEDIOCRE WORK THE LAST FOUR. SPECIFICALLY, THEY PRIMARILY CLEANED THE HIGH TRAFFIC AREAS OF THE FLOORS, COUNTERS, AND BATHROOMS, LEAVING THE REST OF THE SPACES UNCLEANED.

ANDY'S COMPANY AND EMPLOYEES ARE PRAISE WORTHY. HE WAS TIMELY, POLITE, FRIENDLY AND MOST IMPORTANTLY TRUSTWORTHY. HIS WORK EXCEEDED OUR EXPECTATIONS.