Wilke Window & Door Inc

We ordered over $20,000 in windows, doors, and interior trim from wilke. Things went well until the person that we ordered everything from abruptly was no longer there. We were assigned another salesperson who seemed disinterested in seeing the project through. All three of the sliding doors wilke sent out had issues. I first informed wilke of the issues 08/07/17. They came out a few months later and fixed two of the three doors. I called them and told them that they forgot to fix the sliding door in our master bedroom and that the door in our living room had broken again. They sent someone out a second time (a few months later) but it was with the wrong parts. It is now 02/23/18 and they still have not fixed the two doors that have been broken for over 6 months. They blame the delay on not being able to get the parts but in reality, they did not even order the correct parts until we escalated the issue to upper management. We are now waiting for the parts to come in and wilke to hopefully fix the sliding doors. But they are estimating that to be in March. I went with wilke because of their claim of customer service. I will never go back again and I hope anyone reading this does their homework.

Wilke was hired to put in all of the windows and doors in our new construction home. Although, initially all looked well...we had to install all of the screens that were left in the basement. Upon installing, one window was found to not have a screen provided. Wilke did provide the screen after several calls. Our sliding glass door; however, had a screen door that was provided that is too large to fit into the frame. I even called to make sure I wasn't missing something, but it should have been as easy as any other screen door.. insert the top into the slot and then slide the bottom in. The frame of the screen is ~1/2" too tall to fit into the frame of the door even through the right procedure. Wilke initially answered my call, but since will not return any calls to get this fixed. I now have gone a year without a screen door on our sliding glass door.

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The whole process went well. I got bids from 3 other door companies. Wilke not only had the best price, but we were also super impressed with the installer. I would definitely recommend. 
The only disappointing point is they will not paint exterior doors black which all of the other companies I received bids from would do. So, I had to hire a painter to paint the installed door for me. 

Installation was great. It took a day longer than anticipated, but everything was caulked inside and out. Everything was cleaned up every day when they left. My installers were great to work with, and they were very tolerant of my dogs, even allowing time for their potty breaks. The windows look great & I couldn't be happier.