House of Granite And Marble

It was a challenge through the whole process. Their language barrier made it very difficult. Communication was poor which added a ton of stress to the process. Was told one thing than another then made to feel I was the one who messed up. Office said one thing ... the installer said something else. Feared the worse and watched them like a hawk during installation which the installer did not seem to appreciate. I don't know how but through all this horror the outcome is the countertop looks good. The granite is cut accurately and seams were blended well. Not sure all the stress was worth it though, but very glad the outcome is good and working with them is done.

Very pleases with service. I called them out to to do some cosmetic repairs on my granite. They came out on time and did the best they could. Overall, very pleased with their service.

Everything went well.  The crews were very professional, and the installers were not the store employees, but contractors recommended by the store.  The quality of the granite is first class, but the cabinet quality is good, but not excellent.

unknown

I would recommend House of Granite And Marble. The job went very well. They were punctual. They came out and did accurate measurements. If they had any questions, they called. They were very communicative which I really appreciate. They stuck to their price. There was one little thing which they had recommended that would make it look better aesthetically. We were more than happy to talk about that and then gave us their price for that adjustment. Nothing was confusing about it. Everything was very clear. They did exactly what they promised, and the installation was fantastic. Their professionalism, service, and clean up were impeccable.

unknown

House of Granite or HOG as I like to call them was a pleasure to deal with. While shopping at the showroom I was impressed with how helpful our sales consultant Peter was. We originally wanted black and Peter inquired to our situation in our home. For example we have kids and were getting cabernet stained cabinets. Peter said we were better off not going with black due to the hand prints that can show up. Peter did this knowing that black was there highest priced granite. The color he suggested was cheaper and looks increadible in the home. I feel the price and service were very good and definetly recommend them to anyone looking at granite.

I am sharing my personal experience in an effort to protect you from what my husband and I have had to deal w/ for the past 8 months. We have never experienced such a high level of dissatisfaction, mistreatment and a general lack of urgency on behalf of a company in all of our professional/personal experiences.
Outcome: Due to the fact that this matter has not been solved and we are at a stalemate, we sought independent legal advice. Our Attorneys served the House of Granite with papers. Additionally, we escalated this matter to the Better Business Bureau, the Attorney General and Department of Consumer Services. House Granite refused to respond to the BBB and are in the process of losing their BBB accreditation.
After getting quotes from countertop providers, we chose Tao Silestone quartz displayed as a sample in the House of Granite (HOG) showroom. At the time, no serious issues were expressed by our consultant (Paul) about the color, though we did a considerable amount of research and were aware that the surface needed to be cleaned quite often. On 12.15.12, we purchased quartz countertops and signed a contract w/ HOG for installation and materials. Upon signing the contract, HOG asked for a 50% deposit which was paid in full.
On 1.07.13 the countertops were delivered and installed. At that time we wrote a check to cover the remaining balance. Prior to
installation, the quartz looked flawless. The installers applied a gel-like sealer (smelled liked chemicals, similar to paint thinner) on the counters. Immediately afterwards, the counters became streaky and cloudy. We called the installers back right away. When they returned to our home, they applied more sealer and tried to buff out the streaks. They told us that the streaks would go away after it dried. I called Paul to update him on the situation. He said that the streaks most likely appeared because the installers didn't buff out the sealer properly. He recommended that we try to buff out the streaks ourselves by using cleaning products (acetone, Simple Green, 409, Windex, other industrial cleaners), paper towels, microfiber cloths, a bristled brush and brillo pads. After a trip to Home Depot and $100 later, I was determined to get the countertops back to their original state. Fully aware that the issue could be further exacerbated by using cleaning products, I scrubbed a small 12x12 inch area for hours and then rotated other products for 1 week. In the meantime, we took it upon ourselves to do some of our own research. We called Cosentino reps (the manufacturer of the quartz Silestone product), as well as other quartz fabricators/installers (locally and nationally). Everyone I talked to said that sealer should not be applied to quartz countertops, because quartz is a non-porous material and sealer will compromise the integrity of the resin causing permanent damage, streaks and cloudiness to appear.
We called HOG again, they refuted this and said sealer is perfectly fine to use on quartz due to their Kosher certificate. They sent two technicians (who originally installed the countertops) to our home for the 3rd time in two weeks. The installers told us that we didn't know what we were talking about in regards to sealer. They added more sealer and tried to buff out the cloudy streaks again to no avail. We called Peter (owner of HOG) and shared our concerns w/ him. He said that he would come to our condo with his production manager and the countertop Manufacturer to look at our countertops . Two weeks later, Peter and the Manufacturing rep arrived at our residence, looked at the slab and everyone confirmed that the product is not how it should be. Peter tried to buff it out again w/ a liquid (that was in a Gatorade bottle), with no result. Peter verbally agreed to replace and reinstall the countertops. The Manufacturer mentioned that the quartz should not have been sealed, but also said that the streaks could be caused by a materiel defect. Regardless of who was at fault, he agreed to replace the material at no cost to us because he was willing to do what was and quot;right.and quot; The Manufacturer asked us select another slab, so we picket out a new slab the Cosentino warehouse and were told to set up installation with HOG. We attempted to get ahold of Peter and Paul for two months. We were told that they were out of the country. When we finally got ahold of Peter, he told us that HOG would not install the countertops, unless we paid them to remove the old countertops plus the cost of labor to install the new material. From there, the conversation went south: Peter was incredibly unprofessional and disrespectful. He raised his voice to the point where I had to ask him to please lower his voice and to not cut me off in mid-sentence. After the last phone call in June, Peter continued to send us vulgar and threatening emails.

and quot;If you cant understand how my warranty works or the sealer, then its really not my fault! My job was done with no issues. No further actions will be taken from House of Granite unless labor costs are covered. And please explain me when Paul was in your home because this is a lie. Plus you did never called me right away but couple days after installation, so please at least tell really how it was and stop blaming everything on House of Granite!!!and quot; - Peter, Owner HOG.

Our remaining kitchen renovations have been held up and we've dedicated countless hours to this matter. Our wish is to simply resolve this swiftly and amicably. As a paying customer, we want the services that we contracted out to be upheld by HOG. The final product was seen by all parties. They agreed it was not completed to the standards expected due to defective material and faulty
installation. We signed an agreement with HOG which states that, and quot;In the event of material defect or faulty installation that at the direction of the customer House of Granite will at no cost to the customer replace the counter tops material and labor costs.and quot; HOG is not honoring their contract with us because of a dispute with their supplier/vender over who will pay for labor costs, therefore HOG has a business to vender relationship with the Manufacturer and business terms that do not involve us. We do not care if the defect was due to faulty material or improper installation, we simply want HOG to uphold their legal obligation stated in the contract.

Vince was very unprofessional in his demeanor both on the phone and in person. After asking for House of Granite to fix 1) no seam in the backsplash; and 2) make the backsplash from the granite that we picked out...Vince refused to make the granite right, told us that we were and quot;causing problemsand quot; and that and quot;no one has ever had a problem like thisand quot; making us look like the fools, when, in fact, he made himself and House of Granite come across as completely unprofessional. We actually had to have a police officer come in order to resolve the situation, because Vince threatened to put a lein on our house if we didn't pay the 2nd installment, even though the money wasn't the issue! He then threatened to take the countertops out, which we were happy to have that happen in order to make things correct; however, he returned to our home a few minutes later and reluctantly agreed to correct the backsplash. Too much drama for us! We do NOT recommend House of Granite (especially Vince), unless you really don't care about the countertops you're putting in your home.
As a side note, the installers were quite good, especially the one that was the more quiet of the two.

They did a great job. After cabinets were set they came out and measured. Countertops were ready within 7 days.
They installed them, cut the holes for the faucets on-site, caulked them against the wall, then sealed the granite.
The vanity tops were delivered 4 weeks later, by our request. They were simply to drop them off - as per our arrangement. Instead they were kind enough to mount them on the cabinets and caulk them.
Their prices were very competitive, especially on the granite/marble they have in stock. If you choose your slab from MSI or one of the other granite suppliers, there is an upcharge for transporting it/handling, but we found plenty to choose from at the showroom.

We purchased 2 granite slab remnants for our vanities. They had a very good selection of remnants that met our needs and the best prices. We dealt with Paul who was very helpful during the process. He provided us with good sized samples of the granite so we could coordinate our other purchases and held our purchase (50% deposit) for 2 months when we encountered construction delays due to our contractor's illness. He even offered to give us referrals if we wanted them. When our project got back on track, the granite was delivered quickly and installed neatly. They were definitely one of the best vendors we dealt with during our remodels. We wouldn't hesitate to use them again or recommend them to anyone.

They were reasonable priced. They have a good service. They had to come back out because they did not seal the granite properly the first time.

I have a U shaped kitchen w/ an island. We went w/ square edge on the U and Ogee edge on the island. They did the sink cutout and mounted the sink. They did a great job. Everything fit perfectly. Overhangs were exact, edges were polished perfectly. Install team were pros and very careful not to damage my cabinets. I was able to pick out an exact slab from a warehouse. Time to sign a contract, get measured, pick out slab, fab and install to job complete was just over a week. Would recommend them to anyone.

I really couldn't be much more pleased with the experience that I had at House of Granite (HOG). I went there with the measurements of my cabinets. The sales staff answered every question that I had and showed me a variety of slabs that I could choose from right on site.
I got other prices, but HOG was the lowest. HOG's price included the sink and sink cut-out as well as drilling for the faucet and preparing the edge of the granite (half-bullnose). The overall value was exceptional.
The measurement process went very smoothly. The rep showed up a little late, but he called to warn me that he was running late. The only less-than-ideal element was that there is a bar top projecting into my family room. I specifically asked the rep who did the measurements if I would need additional support for the bar top and was told 'no'. However, the installer strongly recommended putting in additional supports, which I did.
The installation process went very smoothly. The guys were there when they were scheduled to be and were neat and thorough. Overall, I would strongly recommend HOG to anyone who was interested in granite countertops

Finally decided to replace the tired white laminate with granite, and had seen HGM's ad in local circulars the past few months. After checking them out on Angie's list, I decided to head to their facility in Schiller Park. Be advised that the new interchanges around ORD make finding Pearl Street on the south side of Balmoral difficult, it's offset to the east of the north side Pearl.The number of slabs in their warehouse was smaller than I anticipated based on what others have said about their own shopping experiences, but there was certainly enough to select from, and the stone I was looking for was available. Tom was straight up about pricing, no 'extra charges', no up-selling relative to the price of my home. He showed up the next day to take measurements, and while at my house, came up with a creative way to top a counter height wine cellar with granite to butt up against the full counter length, so it could be moved if necessary.
His crew (2) came out on time three days later. I had already removed all of the old caulking from the old countertops, cleaned the tile, and disconnected all of the plumbing and electrical, and disconnected the disposal from the dishwasher. All the guys had to do was pull the sink out of the old countertop and remove the old laminate. They hauled everything to the garage. I would recommend doing as much prep as you can to make the work go smoother.
The granite install went pretty quickly with the prep work mostly done. They had to do some job site trimming, and covered as best they could with drop cloths. They were very careful negotiating through doors and hallways to bring in the one 9 foot slab, and did a super job of leveling, caulking and sealing. Both were neat and pleasant, and earned their tips. In and out in just under two hours. The granite gives the kitchen a whole new look - they did a nice job fabricating - and the stand alone slab on top of the wine cellar makes it look like one continuous counter. Just perfect, and what I had envisioned.
And I definitely would recommend House of Granite to anyone looking for competitively priced natural stone product and quality workmanship.

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They were wonderful and punctual. They were nice to do business with. They will beat other prices. The prices were reasonable. It is a family-owned business. They do not charge extra for every little thing.

Smoothly.

We stopped into the showroom and talked to them.
The same day we arranged for them (Paul) to come to the house to measure for new countertops. He arrived on time and as scheduled. He suggested we return to the showroom to view the actual slabs so that we could be sure of the color. While he was at the house measuring, he also made some very good suggestions about how to handle some of the tiny details we had not even given thought to.
Installation day was also a breeze. They arrived on time and did a terrific job. THey were very good about double-checking on small details as the job progressed so that we were all in agreement before the work was done and and quot;finaland quot;. A really good experience all around .... and a very competitive price.

Great job.

We had a very good experience with House of Granite. I submitted a request via their website and Tom phoned to follow up. He came out to measure that week. We went to the showroom to pick out the slab that they were going to use. We signed the contract and made a $300 deposit, remainder due upon installation. They cut the 2 holes for the sinks (72" double bowl vanity) at the warehouse. Installation was about a week after we picked out the granite. Two men came to install the countertop and backsplash, attach the two under-mount sinks, and drill the holes for the faucets. They do not do the plumbing--this was made clear before we signed the contract. The installers were very professional and did a great job. After installation, they applied a sealer to the granite. The installation took about 2 hours. They had us inspect the job, and then we paid the remaining $300.

There price was good , not complaints , but the remodel was put on hold for other reasons . If we decide to do the job later I will definitely call them again .

The language barrier aside, Wes Maksymowicz is not a very good businessman. He did a fine job on coming to give me an estimate, but things went very downhill from there. Wes was not clear that he needed my contract and deposit by a certain date. What he said to me was, "We need your contract and deposit before the installation date." I mailed the contract and deposit check on a Thursday afternoon. My installation date was scheduled for the following Wednesday. On Saturday, Wes called me insinuating that I had not sent the contract and deposit, and they may have to reschedule. On Monday, the contract and check arrived at House of Granite and Marble. A lady I could not understand called to tell me they would need to reschedule my job. Wes also called and told me the same. Why Wes? You have the contract and deposit today, Monday, and my job is on Wednesday. What's the problem? You said you needed the paperwork prior to the installation, and this is what has happened. "We needed your money by Saturday to stay on schedule." Gee Wes, am I supposed to read your mind? You might have considered telling me that when we spoke on Thursday last week. So my job was rescheduled for the following week, again on a Wednesday. The crew showed up with the granite for my kitchen countertops, but I also have a breakfast nook area that was to be done as well. Wes had taken drawings of it, so why this crew looked at me, pointed at the breakfast area and said, "This too?" is a mystery to me. Someone had apparently lost the drawing of this area, and the granite was not loaded onto the truck. I of course call Wes inquiring on how he's going to fix this dilemma. At 3:20pm, a guy left to go and get the other granite. Thankfully it had been fabricated, so all was not lost. He said he'd be back in an hour. Over two hours later, the guy comes back and they finished the job. Overall, the job looks great. But dealing with this company has been an absolute nightmare, and I will never conduct business with them again. I'd recommend you steer very far away from these guys, for your own sanity.

Everything stood out, they were extraordinary. They were first class all the way. From the time that we went into the showroom through out the entire process they were unbelievable. The store, the showroom, the gentleman that came here to measure, the installers - they were just excellent in any area. I would not hesitate to go back and use them. Several friends of mine have asked and I've given their name to them. My husband and I have been shopping for two years and the products that they carry were beyond just fine granite. They were actual pieces of art. We wanted a statement and they had it in their show room.

Generally an excellent job. They did however pull a brick tile off the wall when removing the old counter top. I did not see it before they left- it can be fixed but I believe it would have been more professional if the young man had called my attention to the problem rather than ignore it. But after having said that - I would use them again and recommend them to others. Generally an excellent job.