Sears Holdings

I purchased this refrigerator in April 2015. In the 4 months I have had it, the freezer has went up to over 40 degrees and thawed all of the contents. In both instances the freezer is working correctly again by the time the technician can get to my home a week later. Because of the amount of money I spent and the aggravation I would like a new refrigerator.

See above.....

I spoke to the customer service manager last night (10/24/11) who told me that we would be put on the schedule for Wednesday 10/26/11 and that we will receive an automated call tonight (10/25/11) informing us of the window on Tuesday. 

It remains to be seen whether or not they will actually show up tomorrow.  We are not going to hold our breath.  We cannot believe the lack of support from Sears customer service.  We have never experienced such run-around from such a large, well-respected company.  Literally, we have the new refrigerator sitting in the middle of our living room and the old one in our kitchen--neither of them are working.  We are now at day 7 without a working refrigerator.  WE WILL NEVER AGAIN PURCHASE AN APPLIANCE FROM SEARS.  THEIR CUSTOMER SERVICE IS APPALLING.

ADDENDUM 10/26/11:

Sears finally arrived to install our new refrigerator and to take away the old one.  The delivery guys were very prompt and courteous and very helpful.  Our issues have NOT been with the delivery men--ONLY with Sears customer service/scheduling.  The two men who came out today to finish the job were very efficient and helpful.