Roto-Rooter Plumbing & Water Cleanup

Excellent work very happy with the results.

Bruno was our technician. He identified problems on top of what we knew going in. Explained in detail what led to the problems and provided a solution. Job took a bit longer than expected, but he knows his stuff. Hard-working man, deserves every dime he gets.

Tony is great. His customer service is awesome. He was very patient and efficient with explaining everything, and I would love to have him come back to take care of all of my plumbing needs.

Robert was a great help and good tech.

Excellent service and professional I recommend Josias

They had to come two extra times to fix the work that was done.

Pretty good work, great guy, but quite pricy!

Excellent.

I was not thrilled with waiting 10 hours for someone to come out. I called at 8 AM. I received the email saying between 845 and 1245 and no one came until almost 7 PM so I spent most of my day with no water on the bright side, the gentleman that they sent out Did an amazing job. He was polite and professional, and he done his job extremely well.

Great service, good communication throughout the process.

Got a call at 7:30 am stating serviceman will be there in a hour. He showed up at 9:30. All I needed was to have the pipe under the bathroom sink connected which took a whole 10 minutes and I was charged a service call fee of $325. Then the guy decided to tell me about putting new flooring in my house, I shouldn't be watching QVC and I shouldn't have my debit card out of my purse in my house. The kicker was when he told me "I can tell what kind of person you are by looking under your kitchen sink". That is not something to say to a customer. I would never recommend this company again.

Overall satisfied with the service I had with those I spoke with from beginning to end. The bathtub was backing up and draining very slow, and when the kitchen faucet was running, dirty water was coming up in through the bathtub drain. The lady I set up the appointment with, sorry I forgot her name, was so kind and pleasant to speak with over the phone. I appreciated receiving a call ahead of time when the plumber was on the way. I appreciated the free inspection and them coming out on a Sunday evening. The price was a bit high but we figured things out. The plumber, Joshua was also so kind and resolved the issue with the drain pipes within a short amount of time.

Very good, technician went out of his way to make sure our sink and kitchen floor were covered as he operated the equipment required to clear out our drain system. Very pleasant man, an asset to the Roto Rooter family.

Great job Joshua

We had Roto-Rooter out 6/30 to replace our main sewer line. While excavating they hit our main water line in. They did replace it by running a new line in, but left the old line, uncapped, open on both ends. With flash floods recently this allowed mud water to pour into our basement. Thanks for giving groundwater easy access to my home. Complete negligence.

Technician did a great job

I placed a service call to unclog the bathroom pipe. First technician named Max came in and informed me that the pipe is clogged and he needs to open the toilet to fix it. After trying to open the toilet for 30 minutes he informed me that he does not have the right tools and skills to open the toilet and a more experienced technician will come to fix it. 2nd technician named John came and informed me there was no need to open the toilet and Max should have fixed it through the tub drain. I asked for lower fee as now the work is less and no need for toilet disassembly but he said that I have already signed the paperwork and no I have to pay for $550 just to put a rod in the pipe. I agreed as I did not have a choice and I needed the bathroom to be fixed. John informed me that everything is good and I paid the service fee. Next day I noticed the water drips from the roof. John again came in and cut the rood in couple of places and informed me that the toilet is leaking. John said that he needs his manager approval to perform the repair free of charge and I need to call them on Monday. On Monday I called again and explained the situation and I was told that the work is covered under the previous contract and the technician should not charge any money. Technician came after 2 hours and started asking for $520 to fix the leak. After several calls to the customer support and the corporate, they refused to fix the leakage unless I pay $450. This is simple fraud. You come to somebody house, cause a leakage, and refuse to repair it. I am left with water damage, roof damage, and now I am working another company to fix the leakage that was cause by unskilled technician. Worst company to work with. Don't recommend anybody to use it.

They solve the problem, but the communication really sucks. They sent out the crew that was an existent. They really need to work on that because they are lacking for a customer service.

They did it surprisingly way by charging ridiculous price as high as lawyer. Then ask you to bargain for a little bit.

It was good. Price was high.

Very satisfied, as of today Aug. 26, 2019

wasn't able to

Rather than an estimate, they proceeded to use a camera to check drain. Cost was $200.

Both plumbers, (the first came on Sat. was a intern plumber) were clean, and polite. The plumber on Monday was also clean and helpful. He changed the disposal and that went well. He did give us a price before he did anything, which is good, but it still seemed a little steep to me.

My issue isn't with their service but rather their outrageously high rates (non-emergency). $495 to unclog a kitchen sink with a time estimate of 1.5 to 2 hours. That's a criminal rate even at 2 hours, yet even though they were able to complete the job in under an hour, the final price was still $495. Do yourself a favor and hire a local plumber who won't rip you off. As I had to leave for work and was going out of town the next morning, I didn't have the luxury of shopping around. Calling Roto-Rooter because they were a household name and easy to find was a huge mistake on my part, and one that I won't make again.