Rice Heating & A/C Inc

Late on a Saturday we found out our air conditioning had gone out. Sunday morning we called Rice Heating & Air Conditioning to ask if someone could come out. A few minutes later Joe Rice called us back. I expained our problem and not only did he come out in a few hours from our original call but he was able to find the problem and replace the part that had burned out. Of course it was supposed to be 95 that day so we really appreciated his promptness and expertise. We have used Rice many times over many years and will continue to use them.

excellent, professional, no-nonsense company! Mr Rice and staff were wonderful and easy to deal with!

unknown

We have used them for the past 20 years. I can find somebody cheaper, but he has been working on that building for a long time. They have the keys to my building and the boiler room. They know the system. I don't have to be there and that's the key thing. Their cost of the inspection could be a little lower. 

They always answer their phone calls, but coming out for service can take awhile.

unknown

I've heard about them through Angie's List and through the manufacturer's website. It was fine the last time. I've had no issues with their service. They're very knowledgeable.

They are very prompt, informative, knowledgeable, let us know how often we need to get it cleaned, and let us know the best maintenance plan for it.

Arrived as scheduled on time. Installed new A/C without any complcations or hidden fees. By far the lowest estimate we received. Very pleased with the unit and installation. We would use them again.

We were looking for the lowest bid, and they were by far the lowest. They were very prompt and the quality of the work was good. Bob Rice came out to do the quote and he was excellent. I would consider using them again in the future.

Everything works good

I contacted company on a sunday hoping to get ahead of Monday morning call requests. I heard nothing until I call on Tuesday and asked about status. I was told they would locate service ticket and call back. Phil Rice (owner) called back and said that they had a high volume of calls. We agreed to an appointment for the following Friday afternoon--after 3:30. When I had not heard from Rice by 5pm on Friday, I called them. They said they could not come out because the air temperature was too low. When asked why no call, Phil Rice said, the girl that was supposed to make calls was off that Friday. (Memorial Day Weekend) The air temperature was forecasted on Thursday evening to be in high 50's so I knew then that they would not come. Why it took them so long to figure out and call I don't know.
The negative was balanced out by service tech Tony who was professional, arrived on time and went through the diagnosis. He also gave a complete analysis of status of our unit.
The primary difficulty seemed to stem from poor communication and poor anticipation of the temperature change.

After getting several estimates, we decided to go with Rice because they didn't try to and quot;overselland quot;. (We didn't feel pressured into buying the more expensive product.) Even though their estimate was the most expensive, they agreed to come down in price to be competitive with the other estimates. The crew showed up at exactly the time I was told they would be there, and they worked non-stop until the job was finished. They cleaned up when they were done and were very professional. We are very happy with the work provided and will definitely use them to do regular maintenance service on our new furnace and AC.

unknown

I had been considering changing the furnace and A/C for last few years because
1. The temperature was not uniform across the house
2. My electric and gas bills were quite high despite new windows and good insulation across the house
So finally this year I decided to go ahead with this. First I researched into various products in the market.
I had various vendors come and give me their quotes and some of them were very good (Rice Heating and Cooling, Arlington Hts. Heating and Cooling, Besco Air, Home Comfort Systems in Bolingbrook) and others that I would never contact again. One sad thing that I experienced was the attitude of some of the vendors towards a woman buyer. They just assumed that women are ignorant and could be taken for a ride. They need to understand that the ratio of ignorant vs knowledgable is the same for both men and women.
I went with Rice Heating and Cooling and am very satisfied with their professionalism and quality of work. They were courteous too and addressed all my concerns. Phil, Joe, Doug and Tony, thanks a lot for your good work and giving me a comfortable temperature across the whole house.

Cleaned furnace without me asking, they are responsible and professional, "as always".

It went as usual for Rice. Very professional and thorough.

They are very good. We have had them do a lot of work for us. They put in our heaters and the check them out every year. They are very, very good.

Rice has been servicing our Furnace and A/C for eight years. Extremely competent. Our equipment is 26 years old and they have kept it running with inexpensive repairs, and they have avoided the big ticket fixes. Our furnace is on it's last legs but they got us another year out of it when they could have easily sold us a new system.

The work was wonderful - they arrived when they said they would - they were knowledgeable and cleaned up well after themselves.