Residential Heating and Cooling

"Hi [Member Name Removed]. Thank you so much for your review of our company. We always appreciate feedback of any kind as we are continuously trying to improve our service. First of all, let me offer my deepest apologies for your dissatisfaction with our company! This review prompted me to analyze the situation right away. It is always our goal to attend to our clients' needs and requests in the most timely fashion possible, however, looking at our records, we do not show that there have been any issues related to comfort or operation since the equipment was installed, except for a no heat call that was resolved on the same day on October 14 2016. I also looked at our most recent records and it does show that our office manager replied at 9:16 am to your online form which came in at 9:04 am on the same day. Since then she has been in continuous contact with our distributor trying diligently to figure out what could have happened with the registration. I certainly empathize with your concern and frustration after having been told that the units were used and 9 years old when we installed them,.but I can assure you this is incorrect. Because of the fact that that this would go against the very fabric and set of core values our company is built on, I went back in our records to 2012 and found the purchase order for your equipment. Please rest assured we purchased it brand new in the box. Bryant equipment shows the date it was built in the serial number with the first four numbers. The first two are the week and the next two are the year. As far as our records show from both our purchase order as well as your installation invoice, your serials are as follows: furnace 1012 (Produced 10th week in 2012) A/C 1812 (Produced 18th week in 2012) coil 1812 (Produced 18th week in 2012). As far as the installation is concerned, there are many ways to install the same equipment, and we always do our best to discuss pros and cons with our clients and make improvements when we are able. We apologize if you had not been satisfied, and do wish we knew about your disappointment at some point prior. We always strive to be our best, and we sincerely apologize that you had anything but the most positive experience possible. We wish you all the best with your new HVAC contractor going forward. Sincerely, Eric"

"Hi [member name removed]. We just wanted to say thank you so much for your continued business and for taking the time out of your day to write this review for us. I know the job took slightly longer than expected, however I am very happy that you feel that we handled the situations that arose properly and that in the end, you were very happy with our service. We look forward to continuing our relationship going forward and being your go-to comfort specialist. Eric Barnhill: Owner and Operator"

"Hi [member name removed]. Thank you for taking the time out of your day to speak with me on the phone. As mentioned, this is certainly not indicative of how we operate and we sincerely apologize that you feel your experience was not positive. As I also mentioned, we would be more than happy to do whatever it takes for you to feel comfortable giving us another chance. Thank you once again for your business and I am glad we were able to make it right for you in the end. We wish you the best of luck with everything."

"Dear [member name removed], First and foremost, we would like to apologize for your negative perception of our company. As small business owners who always try to go above and beyond for our clients, my wife Amy and I find this review most troubling, especially since it is the first negative review we have ever received. We have grown our business from the ground up since 2009 through over 90% word of mouth referral and personal connections so we take our reputation very personally. We always put people before profits and we value every client we have. Our mantra is "Comfort and care are key" and we try our absolute best to live up to it each and every day. We guarantee 100% satisfaction and we have always been able and willing to honor our guarantee by offering a full refund if our clients are not 100% satisfied. We apologize that in this case, even though we not only suggested and provided a full refund of the purchase price, and allowed the furnace to stay in place until you were able to have another provider replace it at their convenience two weeks after we had installed it, we see that it was simply not enough to part ways with no hard feelings, ad for that, we apologize again. Amy and I, as well as our employees are only human so we realize mistakes will be made, however we do try our best to minimize them at all costs. We feel that as business owners, we should always own up to the mistakes that we, or anyone we employ, make and we try to do whatever it takes to make it right and in this case, I must say we are very perplexed on what else we may have been able to do for you. In closing, we are very happy to hear that your system is working properly and we wish you all the best with your new provider going forward. Sincerely, Eric"