Pipe-Line Plumbing Services, Inc.

We called and explained that the shower faucet only ran hot water, and that there was a leaking valve in the basement. They explained that there would be a $165 charge for the first hour, and $25 for each subsequent 15 minutes. One of their plumbers called us within an hour and scheduled the appointment for the following day. They arrived at 12:30 pm, within the two-hour appointment window. After 30 minutes they diagnosed the problem with the shower but had to go get a new mixer valve since they did not have one in their van. They returned an hour later at 2:00 pm and replaced the mixer valve and the leaking valve in the basement, finishing up at 3:00 pm.
The total charge was $481.06, which included a $30 discount. They charged us for 3.75 hours of labor; parts were $71. The total time from 12:30 pm when they arrived, to 3:00 pm when they finished was 2.5 hours. The extra 1.25 hours must have been for travel time from their previous job to our home. (It should only take 30 minutes to travel from their office to our home.) Note that they charged for the hour spent getting the part.
I can't say the price was unfair, but I believe it was excessive given the work performed. Their pricing policy gives them an incentive to not carry parts with them, since they charge for the time spent getting them. I also feel that travel time should be billed at a lower rate, if at all.

• I recently had the pleasure of working with Kevin at Pipeline Plumbing. I had water coming back up in my basement and after explaining the situation and sending some pictures Kevin said that my plumbing was backed up and that it most likely just needed to be rodded. He came over that afternoon and rodded the plumbing lines. I felt like the price was fair and he cleaned up after himself, job well done. Kevin has also installed a shower bath surround in my master bath. Once again I thought the price was fair and the quality of the work was phenomenal.
  
  

They waited patiently for the inspectors to come out because the inspectors were late. They are knowledgeable about the village code of Schaumburg . They were prompt and once they started, they made sure everything was working properly and it was in a timely fashion.

I called and a lady immediately answered the phone. I then explained the problems I was having. They were able to price out the complete service call over the phone. This was very helpful because I knew from start to finish exactly what I was going to spend. They were prompt, professional and have very competitive pricing. I would recommend them to my family and friends.