BIKE CONNECTION

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Although the overall selection of road bikes is somewhat limited they do carry some very good brands. Where they really shine is in their after purchase care of you and your bike. They will do adjustments for up to two years on the bike. This is very impressive that they stand behind the product and are willing to do so much to help you. I have always found the staff friendly and helpful. The regular staff are very knowledgeable about products and repairs. I don't get the feeling that they are trying to sell me anything they just want to give me good information and answer my questions. I have taken my bike in with when I fell and to get the gears adjusted, new pedals put on, new tires and a few other minor adjustments. They are always happy to help me and I donand egrave;t feel I am bothering them. If you want good service from a bike shop this is the place to go.

The Monday after dropping the bikes off I got a call that the bikes were ready. Nice. I told them we'd pick them on Saturday and they said no problem. The bikes had been easy to tune up and required no additional work. We then purchased the trailer hitch bike rack. This is when the customer service became extraordinary. I'd had a trailer hitch installed on my SUV about seven years ago, but never used it. We had always intended on buying a bike rack, but hadn't gotten around to it until now. When taking off the hitch cover, it was clear that the hitch itself was awfully rusty. The bike rack wouldn't slide in. The Bike Connection employee spent at least 30 minutes trying to file down the rust in the hitch so he could install the bike rack for us. He went above and beyond our expectations. He brought out a couple different files, a small wire brush, then a drill fitted with a larger wire brush. He succeeded in cleaning out 90% of the rust, but the rack still wouldn't slide in. Another helpful employee then suggested we go to Master Hitch in Palatine to have them complete the cleaning. The progress being made was so slow and so incremental that it seemed that Master Hitch might be able to easily help us. We plan on going there next weekend. We plan on going back to Bike Connection for all future bicycle needs. And I'm going to recommend them to everyone I know. This shop is a gem.