B & A PLUMBING INC

I called B & A PLUMBING INC around 12:30 AM because a backed up storm drain was causing my basement to flood. I spoke with the answering service. The on-duty person, Bobby, returned my call within 10 minutes. After agreeing to the service, he arrived about 45 minutes later. He looked at the drain and rodded it out. While we found some roots, the drain was still backed up. Next he checked the sump, which was running and seemed to be ok. However, when we looked in the sump pit, we discovered a broken valve. Bobby, replaced the broken valve, cleaned up, then verified the repair solved the problem of the backed up drain. All of this in 1 hour at 1:30AM! Bobby was pleasant despite the hour and being called out to work in a steady rain.

I called at 7pm and they were able to come at 10:30am the next day. It turned out to be an easier fix than I had expected, and they didn't try to upsell me or squeeze me for anything else. They answered all the questions I had, even ones unrelated to the kitchen sink. They were great guys - will use again.

I needed a shower valve installed in an open wall. Plumber was able to come out the day after I called. I was told the plumber would be there around 10am. The plumber showed up at 1130am. The plumber did a decent job and no leaks as of to date. The plumber finished the job at 1240am. I was charged for an hour and a half of work. The plumber talked about BS for about 5 min. I paid for the valve at studio 41. I was charged 37 dollars for parts. Receipt also said valve and trim kit was installed. Which was not , only the valve. The plumber lost the check I gave him. I was refunded the stopped check fee.

When I called, the person who answered the phone explained that, with this type of leak, it may be a two man job and explained the costs. When the two plumbers arrived, they were polite and professional. They checked the leak and quickly determined it was a leak from the toilet upstairs. Gary D., one of the plumbers, took the time to show me the damage and what needed to be done. I was only charged for one hour for one man even though two plumbers were there because the leak wasn't that serious. Great job Gary!

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