ALTERATIONS & MORE

I had originally sought to have a new suit altered, and spent weeks trying to coordinate a time when one particular worker was working. Saturdays from 1 pm until 3 pm seems to be the only time slot for this sort of fitting. Once finally fitted, only the pants needed alteration -- I was told I would be called when the pants were ready as they were back-logged. After 2 weeks of waiting, I called them to find that they were done, but I wasn't notified. Upon picking up the order it was prepared without the cuff which was clearly on all of the paperwork. It was then that I learned that the job had been farmed out to a third party who didn't read the instruction and the mistake wasn't caught until I discovered it at time of pick-up. I was forced to wear the pants as-is and despite the intent of Alterations & More to try to remedy the cuff, I opted not to further adjust the new pants since after showing them to another seamstress I was advised that too much fabric had been cut to do the cuff properly and allow for future adjustments -- plus a slight crease might still be visible from the original fit. Alterations & More never offered me a refund, only a rebate of the extra $1 I paid for the cuff itself, which was hardly worth the time or the gas to collect.